Rustandoak Avis 

265
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I came across this fabulous company whilst searching for a solid oak breakfast bar, chairs and shelves. Their work is outstanding and I am delighted with my purchases. I then went on to buy a small co... Voir plus

Noté 5 sur 5 étoiles

We couldn’t find a good, traditional, solid kitchen table anywhere until I saw one on Rust and Oak. I was really impressed that it was made to order for a very reasonable price. When it arrived it w... Voir plus

Noté 5 sur 5 étoiles

Really pleased with the quality of the wood and craftsmanship. The consul table looks perfect in my hall. Easily assembled .(even for an 80year old) Pleasure to deal with. Thank you Rust and Oak!!!

Noté 5 sur 5 étoiles

We ordered a simple shelf for our kitchen to fix on the wall above a chunky oak console. The thick oak shelf is a perfect match for the console top - same thickness, same beautiful colour. Speedy del... Voir plus

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

265 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(265)

154 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Simple ordering process

Simple ordering process, then didn’t wait long for product to arrive. Good communication throughout. Well packaged. Good quality product. Easy to assemble. And good value for money. Really pleased with the table and it looks lovely in my hallway.

30 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Experience

A quick and easy process from point of order to delivery. Perfectly made, excellent quality. The tv stand looks amazing in my small room

10 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Really happy with the product and…

Really happy with the product and service. We wanted a slightly different product than offered and Kristian was happy to accommodate our request. Delivery was ahead of schedule and it looks great - would happily use again and recommend

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased a dining table and…

I recently purchased a dining table and bench set from Rust & Oak, and I couldn't be happier with my decision. The craftsmanship is exceptional - you can immediately see and feel the quality in both the materials and construction. The pieces look absolutely stunning in my space.
What impressed me most was the outstanding value for money. For furniture of this caliber, the pricing is very reasonable compared to similar quality pieces elsewhere. Beyond the product itself, the customer service was exemplary. When my house completion date was unexpectedly delayed, the team was incredibly accommodating and agreed to store my furniture longer without any hassle.
I would definitely recommend them to anyone looking for high-quality furniture backed by genuine customer service.

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Great quality product and service

I ordered a desk shelf from Rust and Oak which I am really pleased with. The service was great - they customised my order without any hesitation and the shelf is great quality. Highly recommended.

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful, solid, and timeles

I’m absolutely in love with my table from Rust & Oak. The craftsmanship is outstanding — it feels incredibly sturdy and well-made, with a gorgeous wood grain that adds warmth and character to the room. You can tell real care went into the materials and finishing. It blends rustic charm with a modern, minimalist look, and I’ve already received compliments from guests. It’s not just a piece of furniture — it feels like something that will last for years and get even better with time.

27 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Ordered a table from rust and oak in a…

Ordered a table from rust and oak in a specific colour the table came no issues, decided we would also order shelves in the matching colour, shelves arrived in a completely different colour! Messaged the company (as they don’t have a phone number) very unhelpful reply defending their very confusing website! We are returning customers and choose the same colour we choose the last time we ordered, kristians response was that they use different products such as stain and wax and even though you can choose the same colour they are different in either oil form and wax form! On the order page none of this is explained! How people who don’t work at rust and oak or with wood are supposed to know this I don’t know? We are so
Disappointed in kristians attitude and replies to us offering absolutely no resolution whatsoever! Had to ask 4-5 times for the return information as well! We won’t ever be buying from rust and oak again! Also we have to pay to return the item as well! 👎🏻

1 août 2025
Avis spontané
Logo de Rustandoak

Réponse de Rustandoak

Hi Shane,

As mentioned to you, these are two different products with two different type of finishes, which are different in colour. The finish used on each product is clearly stated in the product description. Each product also has photos showing the colour of each finish. You can see that the colour you selected and received for the shelves is correct. The Dark Oak oil used on our dining tables is a completely different type of finish and is dark brown as you can see from the table you ordered. If you had contacted us before ordering to request the matching oil to be used on the shelves, this would have been no problem at all.

You did not give us a chance to even entertain a resolution. You stated that we have sent you incorrect items, which I pointed out they were correct and as ordered, as well as explaining the different finishes we offer. You took this as an insult, did not acknowledge anything I said and demanded a refund, so I then provided the return process.

Your point regarding return postage. This is clearly stated in our return information. Most made-to-order companies do not entertain returns at all, but we do. All we ask is that the customer pays the return postage, which is more than reasonable considering the costs we incur, making the products.

Regards,
Rust & Oak

Noté 5 sur 5 étoiles

Outstanding!

Great company to deal with. Responsive to emails and requests, fast deliver, lovely breakfast bar, easy to assemble, very good value! What more can I say😊

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Office Desk

Ordered an office desk. The quality of the wood and the finish given is exactly what I wanted. It is a beautiful desk where the grain can be seen and appreciated whilst sitting at work. Communication for delivery was great, and the item came well packaged and undamaged.

13 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality product

Excellent quality product, which was even better than appeared in the pictures on the website. We had some damage on arrival, but the company took full ownership of the situation and replaced it immediately, without question.

It’s nice to have something unique and stand-out. It’s given us a lot of favourable comments from visitors. Highly recommended.

13 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful table

Excellent experience ordering from Rust and Oak. I first ordered the wood samples to make sure I chose the right colour, well worthwhile doing. I'm really pleased with my round dining table, it arrived within the timescales stated and was very easy to assemble. Would highly recommend.

24 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Just what we were looking for!

“Perfect fit and beautifully made!”

Absolutely love our console table.It fits our hallway perfectly and looks even better in person. The craftsmanship is top-notch, and the custom size made all the difference. Great service and a beautiful piece—highly recommend!

29 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Delivery was within the expected…

Delivery was within the expected timeframe, and communication throughout was excellent! The table is absolutely beauitiful, incredibly solid. A stunning piece with great quality, very pleased!

28 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

The product (console table) was very…

The product (console table) was very well made and screwed together easily. The finish of the wood and metal was spot on and looks very stylish.
The only issues were with the delivery company who three times failed to deliver the item and caused me no end of trauma trying to get things resolved. Thankfully Rust & Oak's customer service was equally as good as their product and they resolved the delivery problem for me.

8 juillet 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus