Rutlandhall Avis 5

My husband and I thought we'd treat ourselves to a couple of nights away, Rutland only being and hour and a half away from home. Rutland Hall looked great and didn't disappoint in beautiful surroundings, lovely grounds and the views of Rutland Water are magnificent.

However, upon booking we chose a Dinner, Bed and Breakfast package, paying in full upon booking. When receiving the booking confirmation, it stated that DBB actually means you get a £35 each contribution towards your meal. NOWHERE does it tell you that BEFORE you book and pay! This is very misleading, surely DINNER bed and breakfast should mean DINNER IS INCLUDED?? Has been in other hotels I've booked!

Oh well, £35 each should be ample for dinner we thought....naively it turned out once we saw the prices in the restaurant! It barely buys you a main meal! The food was very nice but was overpriced.

Also the room I booked stated "bathrobes" included....they were NOT!

Lovely staff, great service, beautiful place, let down by misleading booking details and overpriced restaurant.

For this reason, I would not book another stay at this hotel.

I’ve just had a wonderful stay at Rutland Hall. From the moment we arrived, the staff were incredibly welcoming and helpful – nothing was too much trouble. The grounds are absolutely stunning and create such a peaceful atmosphere, making it the perfect place to relax.

The food was delicious and beautifully presented, and the whole experience felt very enjoyable.This was my first visit, but it definitely won’t be my last. I would happily recommend Rutland Hall to anyone looking for a relaxing getaway.

I visit the hotel frequently and the staff are always happy to help and make your stay a good one, particularly Alison on reception who makes time to ensure all guests feel welcome. Good location and friendly atmosphere, my only issue is there are so many stairs to navigate.

We booked a ‘cosy double’ at £153. You could not swing a cat in it and the shower drained so slowly that the tray overflowed and flooded the tiny bathroom. This is the only hotel I have stayed in in my 72 years where you could only get into the ‘double bed’ from one side it was jammed against the wall because the room was so small. My legitimate complaint was fobbed off by the hotel who made zero concessions. Do not waste your money there.

Extremely poor hotel service. Receptionists were rude and unapproachable. I travel around the UK weekly for work and this is the only hotel that’s not let me check in slightly early. Had to wait in my car till exactly 3. Swimming pool is shut for a long while with no mention of this on website. Room was ok, not 4 star though. Room was freezing. Restaurant staff were rude. I must not have looked posh enough for them. Only good thing about the stay was the breakfast. I’m back in the area weekly for the next 6 months and I have told my company not to use this place anymore. Very un welcoming and non friendly place to stay. I left a day early.