Super helpful, friendly and professional. I really can’t recommend these guys enough. I’ve been to two of their branches and it’s clearly the culture of the organisation. Well done you guys
Établissement
Changer d'établissement46 Lordship Lane, East Dulwich, E22 8HJ London, GB
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Lisez les avis des autres
Have been bringing my children here for over 10years now and cannot fault the amazing sight tests given. Annie is an exceptional optometrist and gives such a thorough examination. All the staff at... Voir plus
L'entreprise a répondu
Woodfalls have always been welcoming, warm, efficient, professional, clear, listening, and they cover a wide range of aspects of eye care. I recommend them warmly.
I had a very good experience with my optician. She was very thorough and caring . The whole team are lovely in the shop . Very professional and go out of their way to help the customers. Excellent s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre d'ophtalmologie
- Audiologiste
- Fournisseur de lentilles de contact
- Service d'aide médicale d'urgence
- Grossiste en lunettes
- Magasin de lunettes de soleil
À propos de R Woodfall Opticians - East Dulwich
Écrit par l'entreprise
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Coordonnées de contact
46 Lordship Lane, East Dulwich, E22 8HJ, London, Royaume-Uni
- 020 8299 6622
4,9
Excellent
209 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Highly professional
Highly professional, knowledgeable and helpful. Definitely customer orientated. Thank you!
21 mars 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you so much for your kind words! We’re delighted to hear you found our team professional, knowledgeable, and helpful. Putting our customers first is always our priority, so your feedback really means a lot to us. We hope to see you again soon 😊
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your feedback! We’re glad to hear you found our staff helpful and that everything ran on time. We really appreciate you taking the time to share this and hope to see you again soon 😊
Very profisional friendly team
Very profisional friendly team, great optician. Thank you.
10 mars 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your kind feedback! We’re so pleased to hear you found our team professional and friendly, and that you had a great experience with our optician. We really appreciate you taking the time to share this and hope to see you again soon 😊
Excellent service
Staff were very helpful with quick and prompt response to questions and requests.
23 février 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your kind feedback. We’re so pleased to hear that our team were helpful and provided quick, prompt responses to your questions and requests. Delivering efficient and supportive service is something we really strive for. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Very thorough and reassuring…
Very thorough and reassuring examination by optician .
Helpful and friendly reception staff
10 février 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your thoughtful feedback. We’re delighted to hear that you found the examination thorough and reassuring, and that our reception team were helpful and friendly. Providing both professional care and a warm welcome is something we’re very proud of. We truly appreciate you taking the time to share your experience and look forward to seeing you again soon.
A true business model...
The staff at RW are always polite and very welcoming. The optician shows compassion and empathy, and is ever ready to answer your queries.
I've tried some of the larger wellknown opticians in the past but found them dispassionate at best. Since being with RW i've had no issues or complaints, and will always recomend them to anyone in need.
14 février 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you so much for your thoughtful and detailed feedback. It truly means a lot to us.
We’re delighted to hear that you feel welcomed and well cared for by the team at Woodfalls. Providing compassionate, attentive service and taking the time to answer every question is something we genuinely value, so it’s wonderful to know that this has made a difference to your experience.
Your continued trust and recommendations are the highest compliments we could receive. We’re so pleased to have you with us and look forward to looking after you for many years to come. 😊
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your lovely feedback. We’re delighted to hear that you found our team professional, personable, friendly, and thorough. Providing a welcoming and high-quality service is very important to us, so your kind words truly mean a great deal. We look forward to seeing you again.
A team of professionals
A team of professionals, courteous, patience, encouraging and very helpful!
10 février 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you so much for your wonderful feedback.
Réponse de R Woodfall Opticians - East Dulwich
Thank you very much for taking the time to leave us your feedback.
Friendly, Professional and Reliable
I’ve been using this opticians for many years and wouldn’t go anywhere else. The staff are always friendly and welcoming, and the customer service is excellent. I’ve consistently been happy and satisfied with my eye examinations. Highly recommended!
24 janvier 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you so much for your continued loyalty and for your wonderful recommendation. We’re truly grateful for your trust in us over the years. It’s lovely to hear that you consistently find our team friendly and welcoming, and that you’re always satisfied with your eye examinations. Your kind words mean a great deal to us, and we look forward to caring for you for many more years to come.
Test was through as well as further…
Test was through as well as further recommendation
30 janvier 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your kind review. We are pleased to have been able to help you with a thorough eye examination.
Thank you for choosing Woodfalls East Dulwich.
My first visit
My first visit. I was very impressed with the thorough test and great advice.
4 février 2026
Avis spontané
Réponse de R Woodfall Opticians - East Dulwich
It's great to hear we left a positive impression.
Helping our patients feel informed and comfortable is very important to us.
Thank you for taking the time to share your experience.
Great service
Great service, really friendly and professional. I was offered brilliant advice and would definitely recommend.
27 janvier 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you for taking the time to share such kind feedback!
We are pleased you felt well looked after.
As an independent business, your support and recommendation really means a lot to us.
Issued faulty lenses — then disappeared
I had a fitting on 22 Nov in East Dulwich.
The lenses were issued 7 Jan in Sydenham without proper re-check or consent.
From day one, they were unwearable — residue, discomfort, zero adaptation.
I reported this immediately. No reply.
I followed up again. Still no reply.
I forwarded the full case to the General Optical Council. Silence continued.
No apology. No explanation. Nothing.
They might be more invested in other patients.
Polite on the surface — selective in practice.
But for me, I took it that their silence was intentional — a clean refusal, not neglect.
This entire setup felt like a trap — clean, polite, and empty. A false mirror of care.
It became evident that this was not a mistake. The goal maybe was to waste my time and block my access to real correction for whatever reason.
I will still get what I came for — dual axis correction.
Now without them.
31st of January 2026 – Update
They’ve edited their response three times.
Not once did they apologise.
The version that I ignored their contact attempts is false.
In reality, I emailed repeatedly. They ignored everything. Zero contact. Zero support. Zero follow-up.
Now, suddenly, here — in public — they remember the case.
Because reputation matters.
But 1-to-1, when it mattered — they vanished.
This is the lowest kind of mask:
– presentable to the field,
– accusatory to the patient.
Their only goal now is to rewrite what happened — to make it look clean.
It’s not clean.
It’s not forgotten.
And it won’t be rewritten.
2nd of February 2026 – Update
They published my full surname without consent.
My profile shows only “E E” — for a reason.
No right. No permission. Just another breach.
You see it — another violation.
This time: my data protection rights under UK GDPR and the Data Protection Act 2018.
They removed my surname — only after I published a GDPR breach notice.
No apology. No explanation. No acknowledgment of wrongdoing.
Just a stealth edit, pretending nothing happened.
You see the pattern?
Violation → exposure → silent edit.
No truth. No ethics. No integrity.
Noted.
And documented.
7 janvier 2026
Avis spontané
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your comments, we appreciate all feedback and will take on board your concerns.
Kind regards
R Woodfall Opticians
Friendly staff
Nice friendly staff, thorough with the eye test. And helpfull with choice of frames and lenses.
26 janvier 2026
Réponse de R Woodfall Opticians - East Dulwich
We are pleased to hear you received attentive care and helpful guidance during your appointment.
Thank you for sharing your experience with us!
Réponse de R Woodfall Opticians - East Dulwich
Thank you for taking the time to leave such a kind review!
Kind and helpful
Kind , helpful staff, listen to what you are saying make good suggestions and even texted me as i had left my cap behind ...much appreciated
20 janvier 2026
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your review!
Our team truly enjoys making every visit a pleasant one and we're glad we could help your cap make it home!
Such great opticians
Such great opticians, I wish I had discovered Alex and Woodfall's years ago! Brilliant service in all departments, fast and good with repairs and advice too.
8 janvier 2026
Avis spontané
Réponse de R Woodfall Opticians - East Dulwich
Thank you for your lovely feedback!
We're so pleased Alex was able to help. It means a lot to know you felt well looked after on your visit to us and we look forward to seeing you again in future.
Very thorough eye exam and follow up
Extremely thorough eye examination. Detailed discussion on my eye health and solutions to eye dryness and possible issues. Would recommend
19 décembre 2025
Réponse de R Woodfall Opticians - East Dulwich
Our team are pleased to have been able to provide you with thorough care! We truly appreciate your feedback and look forward to seeing you again.
Réponse de R Woodfall Opticians - East Dulwich
Our team hugely appreciate your feedback. Thank you for the visit!
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