I simply walked in so very glad that I did. Professional, friendly, welcoming and prompt. I felt very relaxed especially as Sara explained everything in detail which put me at ease. Will definitel... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... Voir plus
L'entreprise a répondu
As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... Voir plus
L'entreprise a répondu
Had a fantastic experience with R Woodfall Opticians. The eye checkup was thorough, professional, and clear. The staff made the eyewear fitting seamless and helped me pick out the perfect pair with gr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre d'ophtalmologie
- Audiologiste
- Fournisseur de lentilles de contact
- Service d'aide médicale d'urgence
- Grossiste en lunettes
- Magasin de lunettes de soleil
À propos de R Woodfall Opticians - Sydenham
Écrit par l'entreprise
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Coordonnées de contact
6 Sydenham Road, Sydenham, SE26 5QW, London, Royaume-Uni
- 020 8778 4557
4,9
Excellent
412 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly place but problems with incomplete advice
I had a mixed experience at Woodfalls. The optometrist was very good, friendly and efficient and conducted her tests well. However, when I went back to pick up my glasses, I asked if there was anything I needed to know about my new glasses as I had never worn varifocals before. The optician (a different person than the women who did the tests) said no. However in fact they were very hard to adjust to, leaving me severely dizzy, nauseous and with a headache, and the branch had shut so I could not get any further advice from them. They were very kind when I went back to complain a few days later, and said that I should have been given a full explanation of how to acclimatise to the new glasses, but it was notable that they couldn’t find the card the customer is supposed to be shown where all the information was written down. They seem like a well-meaning place and promised to learn from this mistake; I very much hope that they have.
28 juin 2025
Réponse de R Woodfall Opticians - Sydenham
Hi Marie
Thank you for taking the time to send us your feedback, all comments are welcome to help us continuously improve our service.
We apologise that we failed to exceed your expectations on this occasion, this matter has been raised with all the team concerned to avoid a repeat.
If you experience any further issues with your new glasses, please contact feedback@rwoodfallgroup.co.uk
Kind regards
R Woodfall Opticians
Sydenham
Courteous and efficient
7 janvier 2026
Réponse de R Woodfall Opticians - Sydenham
Thank you for taking the time to leave a review. We are delighted you had a courteous and efficient experience with us.
An absolutely professional service…
An absolutely professional service throughout: Reception, Optician and Management.
5 janvier 2026
Réponse de R Woodfall Opticians - Sydenham
It means a lot to us that you had a great experience. We are thrilled to hear you felt looked after by everyone at the practice. Thank you for your feedback.
I was unhappy with the cost of my…
I was unhappy with the cost of my glasses and Woodfall found a way to bring the price down. They went to a lot of trouble to do this. The glasses are great too! Thank you all!
12 janvier 2026
Réponse de R Woodfall Opticians - Sydenham
We appreciate you taking the time to share your experience. We're glad we could work with you to find a more suitable option and even happier that you love the glasses!
The visit to Woodfalls was…excellent
The whole visit to Woodfalls was excellent … very reassuring , charming and helpful .
I have been using Woodfalls for a long time and would always recommend them
6 janvier 2026
Réponse de R Woodfall Opticians - Sydenham
Thank you for your ongoing support and kind feedback. We appreciate your recommendation and look forward to seeing you again.
Very happy experienced staff and I…
Very happy experienced staff and I absolutely recommend them. Treated atmosphere and nothing is too much. Love it.
31 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Thank you for your kind review. We appreciate the recommendation and hope to welcome you again soon.
Positive
Professional, happy and lively staff who obviously enjoy their work. The best pair of glasses I've had in years.
20 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Your feedback is greatly appreciated by our team here at Sydenham, we are glad to hear that you are happy with the service received on your visit.
Thank you very much for choosing Woodfalls!
Excellent customer service
As always staff at Woodfalls were helpful, friendly, and willing to spend time with me to help me choose new frames. The optician was pleasant and thorough. When I go to Woodfalls I am always confident that I will receive a high level of customer service. It is also handy that the Sydenham branch is on a direct bus route from my home.
19 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
We are please to hear the process could be explained clearly throughout. Thank you for your feedback.
Réponse de R Woodfall Opticians - Sydenham
Thank you very much for your feedback.
Réponse de R Woodfall Opticians - Sydenham
Thank you for your review.
Excellent team and advice
11 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Your feedback is greatly appreciated. Thank you for choosing Woodfalls Sydenham !
Réponse de R Woodfall Opticians - Sydenham
Thank you very much for your custom, we are pleased to have been of assistance!
Outstanding service ALWAYS
Outstanding service ALWAYS. Flexible, kind and always give an honest opinion on glasses and lens choices. Pam and John in particular are fabulous. The whole family come here and they are wonderful with kids too. Highly recommended. Excellent frame selection too.
22 décembre 2025
Avis spontané
Réponse de R Woodfall Opticians - Sydenham
We are absolutely delighted to hear about your experiences with us. Pam and John will be thrilled by your kind words as it means a lot to know that our honest advice and care are appreciated by your whole family. We’re grateful for your recommendation and look forward to welcoming you all again at your future appointments!
Highly recommended
After 30 years of using Specsavers, I decided to support a local business, and what a difference! Extremely professional, knowledgeable staff but above all very friendly, who made me feel valued as a customer. Highly recommended.
3 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Thank you for your lovely review and for giving R Woodfalls a try. We are so pleased you noticed the difference! It means a great deal to hear that you felt valued and well looked after. Your recommendation is truly appreciated.
Very helpful and friendly…
Very helpful and friendly staff…professional and prompt a real pleasure to have use of their services
A BIG THANK YOU
12 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Thank you so much for your lovely words. We’re really glad you had a great experience and truly appreciate your support!
Excellent service
3 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Thank you for your feedback.
Wonderful front of house
Wonderful front of house, kind and helpful. The optometrist I consulted was thorough and caring. Exceptional! Thank you
13 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Thank you very much for your visit! Our team at Sydenham are delighted to see your feedback and look forward to seeing you again.
Friendly and knowledgable
Friendly and knowledgable. Sara was wonderful with my daughter who has an eye condition making her extremely reactive to light. Reception were accommodating and kind. Really excellent service all round.
1 décembre 2025
Réponse de R Woodfall Opticians - Sydenham
Thank you very much for taking the time to leave us your feedback. Our staff are glad to hear you had a good experience throughout your visit to us!
We are always happy to help, and thank you for choosing Woodfalls Sydenham.
Réponse de R Woodfall Opticians - Sydenham
Thank you very much for your feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.