Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement286 Norwood Road, West Norwood, SE27 9AF London, GB
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Lisez les avis des autres
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... Voir plus
L'entreprise a répondu
Just popped into the West Norwood branch and Alex very kindly refitted the glasses I brought last year. I used to go to other high street opticians but the care and advice I get at this branch is seco... Voir plus
L'entreprise a répondu
The staff were friendly and efficient. My appointment was on time and the optician was very professional and explained things in an clear and understandable way.
L'entreprise a répondu
À propos de l'entreprise
- Centre d'ophtalmologie
- Audiologiste
- Fournisseur de lentilles de contact
- Service d'aide médicale d'urgence
- Grossiste en lunettes
- Magasin de lunettes de soleil
À propos de R Woodfall Opticians - West Norwood
Écrit par l'entreprise
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Coordonnées de contact
286 Norwood Road, West Norwood, SE27 9AF, London, Royaume-Uni
- 020 8670 4100
4,8
Excellent
270 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very friendly staff. Excellent care and support
26 mars 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your lovely feedback! We’re delighted to hear that you found our team friendly and that you received excellent care and support. Your kind words mean a great deal to the whole team. 😊
Excellent service
7 août 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you so much for your kind words! We’re delighted you received excellent service. We really appreciate your support and look forward to welcoming you back to Woodfalls Opticians. 👓😊
Good opticians
The staff were friendly and efficient. My appointment was on time and the optician was very professional and explained things in an clear and understandable way.
5 août 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you so much for your lovely review! We’re delighted to hear you found our team friendly and efficient, and that your appointment ran on time. It’s especially pleasing to know that our optician explained everything clearly and in a way that was easy to understand. We really appreciate your kind words and look forward to welcoming you again! 😊👓
Very professional and helpful.
6 août 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind review! We’re delighted to hear that you found our team professional and helpful. We really appreciate your feedback and look forward to welcoming you back again. 😊👓
Réponse de R Woodfall Opticians - West Norwood
Thank you so much for your lovely review! We’re delighted to hear that our team were courteous, helpful and patient. Providing friendly, personal customer service is something we take great pride in, and we really appreciate you taking the time to share your experience. 😊👓
The greeting at the reception was warm…
The greeting at the reception was warm and friendly. The young lady helped me choose.My glasses had a lot of patience l couldn't Decide what one's I wanted.
4 août 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you so much for your lovely feedback. We’re delighted to hear that you received such a warm and friendly welcome at reception and that our team member was so patient and helpful when helping you choose your new glasses. We understand that choosing the right frames can take time, and we’re always happy to offer advice without rushing you. We really appreciate you taking the time to share your experience!
friendly and approachable people
friendly and approachable people, great service, no pressure.
27 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and approachable and were pleased with the service you received. We’re particularly pleased that you appreciated the relaxed, no-pressure approach. We believe customers should always have the time and freedom to make the right choices for themselves. Thank you for choosing Woodfalls!
Good service
22 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the service you received. We really appreciate you taking the time to leave a review and look forward to welcoming you back again!
Woodfalls are the best
I’ve used Woodfalls for over 30 years, have always felt they take their time on getting my prescription on my glasses perfect.
3 août 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you so much for your wonderful review and, most importantly, for your incredible loyalty over the past 30 years! It means a great deal to know that you continue to trust Woodfalls with your eye care and that you appreciate the time and attention we take to get your prescription and glasses just right. We’re truly grateful for your continued support and are delighted to have looked after you for so many years!
Staff are very courteous and explain…
Staff are very courteous and explain procedures patiently. Thank you
20 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We’re delighted to hear that you found our team courteous and patient in explaining everything. Providing a friendly, professional service is very important to us, and we really appreciate you taking the time to share your experience.
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind review!
We're delighted to hear that you found our team helpful, friendly, and professional. Providing a welcoming experience and taking the time to support our patients is something we pride ourselves on.
We really appreciate your feedback and look forward to welcoming you back again soon!
Very helpful.
17 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind review!
We're delighted to hear that you found our team helpful. Providing friendly, professional advice and making sure our patients feel supported is something we always aim for.
We really appreciate your feedback and look forward to welcoming you back again soon!
Réponse de R Woodfall Opticians - West Norwood
Thank you for your fantastic review!
We're delighted to hear that you enjoyed your experience with our team and were pleased with our selection of frames and pricing. We take great pride in offering a wide range of styles while providing friendly, professional advice to help our patients find the perfect pair of glasses.
Thank you for your kind words and support — we look forward to welcoming you back again soon!
Excellent service.
17 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind review!
We're delighted to hear you received excellent service. Your feedback is greatly appreciated, and it's wonderful to know we met your expectations.
Thank you for choosing us, and we look forward to welcoming you back again soon!
Good service.
This branch of Woodfalls gives consistently good service. Staff are friendly and efficient.
20 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind review! We're so pleased to hear that you've consistently received good service from our team. It's wonderful to know you find our staff friendly and efficient. We really appreciate your feedback and look forward to welcoming you again soon.
Great staff & customer service have…
Great staff & customer service have been a satisfied customer for many years 👌🏽
18 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you so much for your kind review and for being a loyal customer for so many years. We're delighted to hear that you’ve always enjoyed great service from our team. Your continued support and trust mean a great deal to us, and we look forward to providing you with the same friendly service for many more years to come. 👌🏽
The staff were all friendly and…
The staff were all friendly and helpful, and the Optician that I saw was particularly helpful and took great care to discuss my future treatment for cataracts.
18 juillet 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your thoughtful review! We're so pleased to hear that our team made you feel welcomed and supported. It's wonderful to know that your optician took the time to discuss your future cataract care and provided the information and reassurance you needed. We truly appreciate your feedback and look forward to continuing to support your eye care needs.
Réponse de R Woodfall Opticians - West Norwood
Thank you for your kind review!
We're so pleased to hear you found our team helpful and polite. Providing a friendly and professional service is something we pride ourselves on, so your feedback means a great deal to us.
We look forward to welcoming you again soon.
Everything excellent…
Useful reminder that appointment was due.
Prompt appointment.
Excellent assessment and customer friendly service.
Clear unpressured options.
1 juin 2026
Réponse de R Woodfall Opticians - West Norwood
Thank you for your wonderful review! We're delighted to hear that every aspect of your visit was excellent, from our appointment reminders and prompt service to your thorough assessment. It's especially pleasing to know you felt supported with clear, unpressured advice when discussing your options. We really appreciate your kind feedback and look forward to welcoming you again soon.
Réponse de R Woodfall Opticians - West Norwood
Thank you for your lovely feedback. We're delighted to hear you experienced fantastic service and that our team made you feel welcome and well cared for. We really appreciate you taking the time to share your comments and look forward to seeing you again soon.
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