Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Voir plus
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Voir plus
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I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of... Voir plus
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I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Coordonnées de contact
3-4 chalice close, sm6 9ru, wallington, Royaume-Uni
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Bien
707 avis
Aucune trace de demande d’avis
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A répondu à 100 % de ses avis négatifs
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It’s easy to get in touch with my local…
It’s easy to get in touch with my local RxLive representative and he’s always quick to respond to my queries. It’s so nice to have my prescriptions delivered to my door instead of travelling to the pharmacy and hoping that they’re ready.
23 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Ms Robertson as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Good service at this pharmacy quick…
Good service at this pharmacy quick service
3 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Valaand as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
A truly excellent online pharmacy for your NHS Prescriptions
A great online pharmacy service
Not only do my wife and I receive every month our prescription meds on next day Royal Mail delivery, they come ready sorted on Dosette boxes to make it easy to take the right tablets at the right time.
I was also very pleased when I was prescribed some eye drops that had to be stored at a low temperature to find they RX package them in a well insulated cold pack
If there’s anything you need quickly you can email or chat with your support guy
1 juillet 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Hitch as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Very disappointed
I have used RX Live for a few years, and my prescriptions were always sent automatically, I did not have any say in what prescriptions I wanted which resulted in a build up of medications. I tried to rectify this endlessly but the issues continued.
A certain medication would not be sent in time, which I would have to go for a few days without which impacted my health. I have cancelled my account and moved to a different provider where I have control over what I need to order. The customer service was poor and I would not recommend this service from this provider.
16 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and want to assure you that your concern has been escalated to our Head Pharmacist, who will be in touch with you shortly to ensure the issue is fully resolved.
We have reviewed your account you have been a patient for us for over 3 years and it is a shame this is a first review from you after delivering over 50 parcels to you, we would like to clarify that the automated reminder service is designed for you to review and inform us of any required changes. If no updates are provided within 3 days, your medication will be processed and ordered as per the system's default.
Please note that the automated reminder is intended to prompt the patient to take action. From our records, we have consistently responded to your requests and have dispatched your medications via next-day delivery.
We wish you the best of luck with the new service you’ve recently signed up for and remain available should you need further assistance.
We greatly appreciate your patience and understanding.
Kind regards,
RXLive customer support
Long term customer - very happy!
I have been using RX Live for about 6 years now. They are really great. My repeat prescriptions are sent automatically and they send updates at each stage so I can see when the prescription is requested, authorised, sent etc. As a result I have NEVER run out of my essential medication, which is fantastic!
On the rare occasion one of the medications is unavailable they also keep me fully informed, and when I have called them to ask for something to be sent urgently they have been so helpful. I’ve recommended them to friends and family and now to you! They really do make my life so much easier.
13 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mrs Schmidt as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Avoid Avoid
If you value your sanity please do not deal with this company. They are breathtakingly unprofessional and their customer service personnel are so totally incompetent and seem unable to comply with the simplest request (I.e. several requests to NOT send a particular medicine were completely ignored). However this week their incompetence has reached even greater heights - one week after sending me a two month supply of medication they have sent me another two month supply. Despite the fact that I told them not to send the medication they completely ignored my request and sent it anyway. The customer service department have told me that someone would call me to discuss. Am still waiting. So frustrating.
4 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and want to assure you that your concern has been escalated to our Head Pharmacist, who will be in touch with you shortly to ensure the issue is fully resolved.
To assist us in resolving this matter as quickly as possible, please bare with us whilst our team resume normal service back on Monday due to the holidays. I can see you have been our patient providing you with free deliveries for over 5 years. I do apologise this is your first review of our service across 5 years and you feel you have to negatively review us.
Please note that our phone lines have remained open throughout the festive season, except on the 25th, 26th of December, and 1st of January. Our team has been working tirelessly to deliver medications free of charge during the holidays, and we are committed to resolving your concern without delay.
We greatly appreciate your patience and understanding.
Kind regards,
RXLive customer support
Avoid this service
Avoid this service! They are deceptive and instead of being honest about potential delays, will assure you that your medication will arrive on time. However, it will be delayed, leaving you without the essential medication you need, potentially causing harm to your health.
4 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and want to assure you that your concern has been escalated to our Head Pharmacist, who will be in touch with you shortly to ensure the issue is fully resolved.
Referring to your account we only got the prescription on 3rd and packed it yesterday for it to be delivered on Tuesday. Only today you reached out to the team about this. As advised if you do call NHS 111 they are able to supply it locally. I can see you haven’t had this issue before and should have you informed us earlier we could have sent it on a special delivery for free to arrive today.
Please note that our phone lines have remained open throughout the festive season, except on the 25th, 26th of December, and 1st of January. Our team has been working tirelessly to deliver medications free of charge during the holidays, and we are committed to resolving your concern without delay.
We greatly appreciate your patience and understanding.
Kind regards,
RXLive customer support
Second review as I can’t reply to the…
Second review as I can’t reply to the first
Shocking company that does not send out your medication even though they say they have, someone replied to me on here last time and promised to sort, sent out my missing items, to find that there missing from this delivery as well, my advice is do not use this company and go elsewhere
2 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and want to assure you that your concern has been escalated to our Head Pharmacist, who will be in touch with you shortly to ensure the issue is fully resolved.
To assist us in resolving this matter as quickly as possible, we kindly ask that you email us urgently at support@rxlive.co.uk with your full name and contact details. This will allow us to promptly identify your account and proceed with resolving the issue. Once we receive your email, the pharmacist will contact you directly to address the situation. We can deliver tomorrow morning.
Please note that our phone lines have remained open throughout the festive season, except on the 25th, 26th of December, and 1st of January. Our team has been working tirelessly to deliver medications free of charge during the holidays, and we are committed to resolving your concern without delay.
We greatly appreciate your patience and understanding.
Kind regards,
RXLive customer support
I received my medication very quickly…
I received my medication very quickly and the customer service staff is excellent. Highly recommended
2 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mrs Wong as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Réponse de RXLive Pharmacy
Thank you so much for your kind words Rahul as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
RXLive are fantastic
RXLive are fantastic. They are accurate, speedy and communicate in a timely and professional manner. I would highly recommend!!
2 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words James as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
STILL no working android app
Still trying to iron out a few hiccups with all my meds.. I haven't recieved some meds and have felt terrible thru Xmas and new years as my stomach burned and was unable to eat anything due to meds nit being delivered.. All I got was about 10 emails altogether cancelling orders which made no sense to me... Also I find it impossible to cancel any meds which I've listed with typos or errors.. Even after sending emails.. It doesn't help that it still doesn't have a usable app for Android which is irritating. I could speak to an operator but I expect to have a working fully functional app so I don't have to call and speak to a person to correct things every time...as I had to wait all thru Xmas and new years holidays to be able to call someone. I will change my review once they manage to correct my meds and deliveries or else I will have to look for another online pharmacy
2 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and want to assure you that your concern has been escalated to our Head Pharmacist, who will be in touch with you shortly to ensure the issue is fully resolved.
To assist us in resolving this matter as quickly as possible, we kindly ask that you email us urgently at support@rxlive.co.uk with your full name and contact details. This will allow us to promptly identify your account and proceed with resolving the issue. Once we receive your email, the pharmacist will contact you directly to address the situation. We can deliver tomorrow morning.
Please note that our phone lines have remained open throughout the festive season, except on the 25th, 26th of December, and 1st of January. Our team has been working tirelessly to deliver medications free of charge during the holidays, and we are committed to resolving your concern without delay.
We greatly appreciate your patience and understanding.
Kind regards,
RXLive customer support
My experience of RXLive has always been excellent they always send my preindustrial time and if there have been any problems they’ve been sorted out straight away very happy with RXLive thank you
My experience of RXLive has
1 janvier 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Dinnage as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Avoid if you need medication
Avoid if you need medication in any reasonable time.
Abysmal service and outrageously poor customer service.
Took over a month from 'order approved' notification to deliver my medication and needed chasing every time. I made allowances for new set up but gave up after 3 months of nonsense. I was only given excuses every time that made no sense and only after I had chased my medication. Problems were never mentioned in advance if they existed, so they could be resolved in anyway and improve the service.
Customer service is only answered by one advisor, who is impossible to deal with, he does not read emails, doesnt look into anything and does not answer any questions - only has the same stock answer of "it will be sent tomorow".
I hate to think what would happen if people taking critically needed medicine attempted to use this service.
Edit: Amazing that RxLive managed to respond to this negative review in a record time of 33 minutes, far better than the service I ever received. I did send my concerns to your support email and never received a reply, when I chased i got one from the same advisor who was the problem so it was pointless.
The response again does not reflect anything I was told previously. Also please reflect on your loss of £20 as this is again due to the inefficiency of your advisor - who I had previously informed I wanted to cancel and so had already given you notice - but again, he ignored what was asked in the emails. This further proves the farce I have endured.
1 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We understand your concerns regarding the delays in receiving your medication. Unfortunately, as your GP does not provide electronic prescriptions, we must rely on postal services for the freepost envelopes to process your prescriptions. This can extend the process by up to a week, and we acknowledge the significant impact this has had on your experience.
We’d also like to note that the freepost envelopes provided were valued at £20. As the service was canceled after just one delivery without payment, this cost has regrettably resulted in a loss for us. We would have appreciated earlier notice of your intention to cancel.
To clarify, during the two months in question, we did not receive the physical prescriptions from your GP. While the app may show an “Order Approved” status—indicating your GP has prepared the prescription—this does not mean we’ve received it. As your GP does not send electronic copies, there is often a delay in posting, which impacts the speed of our service.
We are truly sorry if our responses have seemed unhelpful or lacking in thoroughness. We are actively reviewing our processes to provide clearer communication and timelier service. Our personal advisor approach is designed to ensure continuity of care, and we remain committed to delivering the highest standard of support to our clients.
Additionally, we kindly ask that our advisor's name be removed from your review, as per Trustpilot’s policies. If the name is not removed, we may have to flag the review for compliance. We appreciate your understanding in this matter.
We value your feedback and are committed to addressing your concerns. If you would like to discuss your experience further, please don’t hesitate to contact us directly at support@rxlive.co.uk.
Thank you, we are here to learn and respond a Manager will call you in the morning and see if we can get this resolved I certainly think it is possible. In addition, thank you for removing the name.
Once again, we apologize for the difficulties you’ve encountered and thank you for your patience as we work to improve.
Kind regards,
RXLive Customer Support
How anyone can leave a negative review…
How anyone can leave a negative review for these people is beyond me, let me tell you what they did for me yesterday, I have pain medication delivered, just before Christmas I knew I was going to run out between Christmas and New year, with there being a weekend amongst it I was thinking I'm screwed, yesterday I woke up late because I was in hospital with my daughter the night before, so at 11am I messaged them, they chased up my medication with my doctor and had it sent out by 5pm, for delivery today, if you need something urgently message them, they are not mind readers....couldn't ask for more!! You guys are the best!!! I'd give more stars if I could ✌🏻
27 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Shelley as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Absolutely shocking
Absolutely shocking. Had my script nearly two weeks. They have left me without important medication over Christmas. Terrible service. Stay well away if you are on any important medication.
In response to your reply: On the telephone on Monday your own staff stated they had the prescription on the 16th. I have also confirmed it was issued by my GP on the 16th. Please don’t lie now.
Update Saturday 28th (12days)
Still no medication I have been with no supply of two tablets for three days now. My Diabetic sensor ended yesterday with no replacement now available. The “Next Day” shipment is stuck in a Royal Mail centre 50 miles away and customer services have told me this will now not be delivered today. As tomorrow is Sunday at least another two days without meds and starting to feel pretty awful.
Update: The package was eventually delivered at 1pm on Saturday only 30mins after Royal Mail told me it would NOT be delivered because the tracking showed it in a centre 50 miles away. Another company that could not organise a hoopla.
27 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you for bringing this matter to our attention.
We have escalated your concern to our head pharmacist, who will contact you shortly to ensure the issue is fully resolved. We truly appreciate your patience and the detailed update you provided regarding the situation.
Update:
You are correct, and I sincerely apologize for the confusion earlier. The prescription dated the 16th was an owed item recorded in our system, which caused some misunderstanding. However, we did receive the actual prescription on the 18th. My earlier statement was based on the expected delivery date rather than the prescription approval date, and I apologize for the oversight.
During this time of year, occasional delays of 2-3 days are due to seasonal disruptions. Thankfully, the holiday season is behind us, and services have returned to normal. To prevent any future inconvenience, the head pharmacist will personally call you on Monday. Additionally, I’ve upgraded your account to “priority patient” status. This means we’ll dispatch your medication on the same day or the following day after approval, with next-day delivery at no cost to you.
Update: Please can you let us know you provide one of Saturday but your tracking shows delivered at 12:58pm? You have said on your review that you did not get your medication on the day promised but the team can see from the tracking link that someone has collected by the door. You have stated it won’t be delivered but it was in fact delivered on that day can you confirm this? Since your review our team chased up the couriers and even paid extra to ensure a timed delivery. If we do not get a response I will provide a tracking link below for your reference.
Thank you again for your understanding, and we are committed to ensuring a smoother experience moving forward.
Kind regards,
RXLive Customer Support
Very helpful with my meditation and…
Very helpful with my meditation and supply in dossette box very responsive when I ask questions made my life a lot easier
Highly recommended
20 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Lodder as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Brilliant service
Swapped to RXLive early this year from another well known pharmacy delivery service as I was waiting up to 2 weeks for deliveries and regularly running out of urgent medication. RXLive are always quick deliveries and if I require something urgently, I just send them an instant message and without fail my items will arrive the next day. Fantastic service.
19 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Stacey as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Efficient and Trouble Free
I have used on-line pharmacies in the past and, in my opinion, RXLive is the best. RXLive Pharmacy puts in regular orders of repeat prescriptions to my GP without my needing to remember dates.
RXLive does everything, from start to finish, including using Royal Mail Tracked to send my drugs to me.
If ever I do need to contact them, RXLive replies to my EMail within a short time.
I am very happy with this service.
16 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Micheal as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Always fast and amazing responses to…
Always fast and amazing responses to any queries. Been using this service for quite a while now and have no bad things to say at all
16 décembre 2024
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mrs Goddard as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
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