S10home Avis 

147
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered the Vivien table in Chocolate Oak. Delivery took a few weeks as expected, but communication was good throughout. The table itself is beautiful - solid wood, excellent finishing on the edges, a... Voir plus

Noté 4 sur 5 étoiles

The products are superb quality and design. I have waited a few weeks before doing this review, because their communications and delivery process drove us absolutely up the wall. I think... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After finding this perfect table a year ago, we completed building works and ordered to complete our perfect space for entertaining. Small for everyday and expands for when friends and family join. It... Voir plus

Noté 5 sur 5 étoiles

We went to the showroom with a table in mind but saw the spider leg design and chose this for it's leg/knee free access around the whole table. The delivery period was long but this was expected fo... Voir plus

À propos de l'entreprise

  1. Fabricant de meubles

Écrit par l'entreprise

Our wood furniture company is dedicated to sustainable production, using only FSC-certified materials to create beautiful and long-lasting pieces for your home. Each piece is carefully crafted from high-quality solid wood, and our state-of-the-art drying chambers ensure the optimal conditions for wood to be used in furniture production. We believe that a commitment to sustainability and responsible sourcing should go hand-in-hand with stunning design, which is why our pieces are treated with Rubio Monocoat two-component oil to provide exceptional wear resistance and durability. Invest in furniture that will last for generations and support the environment at the same time.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,7

Tous les avis

(147)

50 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Decent product; poor customer service

Avoid. After they took our order and our money on 1st December, they told us it would take "6-8 weeks" to make the table, followed by 2 weeks to ship. After that, they said it would take an additional 2 weeks due to Christmas holidays. Not great - they should have told us that when they took our money. But we could live with that. However, it's now over 15 weeks since we ordered the table and they now will not give us a delivery date. They reply with some guff about it being handmade, as if that's an excuse for not remotely doing what you say you're going to do. I will now try to cancel our order and get our money back so we can, you know, buy a table that exists in real life. Or make one myself!

UPDATE: I see they gave the usual response that lame, defensive companies give (“couldn’t find your order”). Yes, my wife placed the order - you didn’t try very hard to figure this out, did you? We now have the table. It’s pretty good. But it took the best part of 6 months to deliver and, contrary to the reply below, the communications were either unhelpful or plain wrong.

18 mars 2025
Avis spontané
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Réponse de S10home

Hi Ben,

Thank you for your feedback. We've carefully reviewed our records and unfortunately, we don’t have any order under your name. If you placed an order with us, please get in touch directly so we can look into it and assist you promptly.

We pride ourselves on transparent communication and keep all customers updated throughout the process — from sharing photos of the selected planks to progress updates and final delivery. All orders placed on or before December 1st have already been fulfilled or are in their final delivery stages, and we've been in regular contact with those customers.

Given these facts, your review does not match any order history we have, and it raises concern that it may be mistaken or possibly posted in error — or even by a competitor. Regardless, if you're a genuine customer, please do reach out. We'd be happy to help.

Noté 5 sur 5 étoiles

I am completely in love with this…

I am completely in love with this extendable table! It's absolutely stunning, incredibly sturdy, and the quality of the wood is exceptional. The colour and craftsmanship make it a standout piece. What I love most is how versatile it is - you can easly fit so many chairs around it :)

12 mars 2025
Avis spontané
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Réponse de S10home

Thanks Diego!

Noté 5 sur 5 étoiles

I purchased my table and chairs from…

I purchased my table and chairs from S10 just before Christmas, taking advantage of their sale. The communication from S10 was excellent throughout the entire process. They even sent me photos of the walnut planks that would be used for my table, followed by pictures of the finished table and chairs. On theagreed delivery day (which I requested and they accommodated), the table and chairs arrived perfectly packaged and protected. The delivery team brought everything inside, unwrapped it, and assembled it for me. The table and chairs are absolutely beautiful - extremely well-made, smooth, and showcasing stunning wood grain. They're solid and feel like they'll last a lifetime. The chair seat padding is also incrediby comfortable. I can't recommend S10 enough-fantastic service and exceptional quality!

12 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

I'm so happy with my purchase

I'm so happy with my purchase! I bought a solid oak dining table, and the delivery and assembly service was excellent. The team arrived on time, handled everything with care, and had the table set up in no time. They even checked to make sure it was level and stable before they left. The table is stunning - real wood, beautifully finished, and exactly what I wanted. It's so nice to have a company that takes care of everythong for you. Highly recommend it!

8 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

This table with chairs completely…

This table with chairs completely transformed our dining room. The delivery team was fantastic, and I love how they took extra care to make sure it was placed exactly where I wanted. We were kept updated throughout the process, which made everythong feel smooth. Great job.

28 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful in every way

I have been looking for a solid oak table that would fit in my green oak barn conversion for some time. Customer service was exceptional at every step of the way. My table has a very modern take on a round 160cm with pedestal but can be extended for special occasions. Beautifully made and it has definitely brought a wow factor to our dining kitchen space.

25 février 2025
Avis spontané
Noté 5 sur 5 étoiles

We ordered an oak table from S10 home

We ordered an oak table from S10 home. We are very pleased with the finished table. Communication was excellent, they sent photos of the original planks to check we were happy, the original planks had some large knots but they were happy to substitute these when I asked. Communication around delivery was also excellent.

21 février 2025
Avis spontané
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Réponse de S10home

Thank you Jeremy!

Noté 5 sur 5 étoiles

I just want to say a huge thank you

I just want to say a huge thank you! When we moved into our new home, we knew the dining table would be the heart of our family moments. After what felt like ednless search, we discovered this stnning solid walnut table. It arrived last week, and we were so excited to gather around it for our first family meal. It's absolutely worth every penny - the rich, warm finish adds such a welcoming vibe to our space. We've already hosted a birthday celebration and shared countless dinners with loved ones. This isn't just a table, it's where memories are made, and we'll cherish it for years to come.

20 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Vivien Round 2metre Dining Table in Black Oak

Received my Vivien Round 2metre Dining Table in Black Oak. The process from start to finish was very professional. Ordered before Christmas and wanted it for a big dinner party in February and they made sure the table arrived in time. The craftsman in the table is excellent. A totally solid piece of furniture. Hoping this table will last many years. Thank you to all involved, a great team!

20 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Exceptional product

We recently purchased a dining table and chairs from S10home, and despite substantial delays in the delivery of the chairs, the experience was overall very positive. The team was always responsive, kind, and professional, keeping us informed throughout the process.

The craftsmanship of the furniture is truly outstanding. From what I understand, each piece is handmade, which speaks to the high level of expertise and attention to detail of their artisans. The table and chairs are absolutely stunning, with impeccable finishes that elevate our dining space.

We are beyond happy with our purchase—top-quality products that we highly recommend!

18 février 2025
Avis spontané
Noté 5 sur 5 étoiles

A really professional company

This is a great company, we ordered the dinning room table 3 weeks before Christmas, they have keep us in informed all the way through the 12 week delivery time period. Sending pictures of the raw material being used to construct the table, also pictures showing the finished product the week before delivery. They arranged a delivery date and time window for the delivery and assembly of the table and the delivery crew were very professional.

All I can say is S10 are one of the most professional company I have ever used.

Yet again we are really happy with the table thank you S10👍

19 février 2025
Avis spontané
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Réponse de S10home

Thank you Andrew

Noté 5 sur 5 étoiles

I can't say enough good things about…

I can't say enough good things about the company! I ordered a dining table, and it's absolutely stunning - exactly what I was looking for. But what really stood out was their delivery and assembly service. The team kept me informed at every stage, which made the whole process so smooth and stress-free. I'm thrilled to have found this company, and a special thanks to Natalie, who was incredibly friendly and helpful. Highly recommend them for their quality and excellent service!

18 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from S10Home

Excellent service from S10Home, kept informed throughout the process from start to finish, even sending photos of the planks in their raw state and the constructed table. Really happy with our new walnut table.

10 février 2025
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased the Bibi oak table…

I recently purchased the Bibi oak table and a mix of chairs from S10Home and couldn't be happier! The craftsmanship and quality are exceptional, and the service from start to finish was outstanding. We were able to customize the length and finish and seat fabric to perfectly suit our space. A fantastic experience overall

31 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Awful customer service but nice products

Table is beautiful but customer service horrendous.
When we went to the “showroom” (which is someone’s house) we had to wait outside when they clearly could hear us and see us (we had an appointment and we were in time).
We made it clear during appointment that we wanted to buy a table with an extension and potentially more later.
When we received the table and asked about ordering an extension we were told this was not possible.
They at first said they would take back the table as we were ordering a new one, but the day after said no as it was a custom size. Actually only the extension was custom so they could have taken the table back.
Anyway they lure you on buying something and the way they treat you after is not great. If you have no issue then great but if you do just be prepared to lose your money.

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Our wonderful dining table

We are delighted with the Lilian table. The quality and workmanship shine through. The detail of the natural wood makes it so unique and worth every penny. We would recommend S10Home to anyone looking for beautiful, individually crafted furniture.

21 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing!

Absolutely amazing service, the updates and photos whilst was such a nice touch. The table and bench arrived today and it’s absolutely beautiful and amazing quality. I would 1000% recommend.

19 décembre 2024
Avis spontané
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Réponse de S10home

Thank you!

Noté 1 sur 5 étoiles

Misleading sample ordering process

Very disappointing experience with this company. I happily ordered two wood samples and paid £3 each, £6 total. I was incredulous to receive one wood sample only, just treated with different oil on each side. Having clearly paid for two wood samples, and expecting to be able to put them side-by-side for comparison, I contacted them with my feedback. I received a very unsatisfactory reply from their sales manager Anna, who didn’t address the misleading ordering process but instead cited sustainability and said I could get a refund - but only if I went to the effort of returning the sample.

Being sustainable is one thing (and to be commended) but misleading consumer practices is another.

Unfortunately this experience, especially how Anna dealt with my email, has eroded my trust of this company. Although planning to, I will no longer be making a purchase.

11 décembre 2024
Avis spontané
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Réponse de S10home

Dear Belma,

Thank you for your feedback. We’re sorry to hear you feel disappointed with your experience.

As explained in our email, our sample policy minimises waste while giving customers a clear representation of their choices. For your order, we provided a double-sided sample since both colours you requested were available on one piece of wood, aligning with our sustainability efforts.

Nevertheless, we refunded you and clarified the reason for this approach.

The sample fee primarily covers postal and handling services, as the actual cost of producing and shipping samples far exceeds the £6 you paid. We issued a refund to ensure your satisfaction, even without a return, and regret that this still led to a negative perception. We value your feedback and will continue to improve.

Kind regards,
S10Home Team

Noté 5 sur 5 étoiles

Beautiful Eva table and bench

Beautiful Eva table and bench. Difficult to find solid walnut in a small enough table which then expands to sit 8-10. S10 came up trumps.
Easy and responsive to deal with when ordering. Delivered ahead of schedule.

6 décembre 2024
Avis spontané
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Réponse de S10home

Thank you

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