Safavieh Home - Rugs, Furniture and Accessories Avis 

LIE WHITE GLOVE - WONT REFUND - KEEP MY MONEY - I HAVE NO FURNITURE AT ALL

IM GERM ALLERGIC AFTER COVID AND LONG HAUL (WHEN I COULD NO LONGER WALK SORT OF) IT BECAME VERY SERIOUS MORE SO FOR ME TO AVOID ANY KIND OF GERMS.

SO MY FURNITURE MUST BE WHITE GLOVE. SAFAVIEH KNOWS THAT (PHONE / EMAIL)

SO FROM DAY ONE THEN

SAFAVIEH PROMISED OVER THE PHONE AND IN DOZENS OF EMAILS VERY REASSURING AND KINDLY IT WOUD ALL BE SENT WITH WHITE GLOVE

I PAID 200 FOR WHITE GLOVE BESIDES MONEY FOR THE FURNITURE (200 IS THE TOTAL FOR WHITE GLOVE IN GENERAL)

BUT I RECEIVED A TRACK NUMBER FROM FED EX TO MY HOME

THEN

SAFAVIEH PROMISED IN DOZENS OF EMAILS (WHEN I CANCELLED) IT WAS GOING TO BE WHITE GLOVE DELIVERY AND LIED THEY RE-ROUTED FED EX TO THEIR WARE HOUSE INSTEAD

BUT AFTER ALL THESE EMAILS AND LIES THAT IT WAS RE ROUTED

IT STILL ARRIVED AT MY MAIL ROOM AT MY ADDRESS

I HAD CANCELLED EVERY TIME BUT THEY KEPT CHANGING MY MIND WITH LIES ABOUT IT

NOW THEY COULD NO LONGER LIE

I THOUGHT

BUT THEY STILL LIED IN AN EMAIL IT WAS GOING TO BE AT THEIR WAREHOUSE, AND THAT THEY WOULD NOT REFUND UNTILL IT WAS THERE

STRANGELY ADDING THAT THAT COULD TAKE WEEKS AND WEEKS AND WEEKS.

(IT COULD NOT AS IT WAS NOT ON THE WAY LIKE SAFAVIEH LIED BECAUSE INSTEAD "IT WAS AT MY ADDRESS IN THE MAIL ROOM" (FEDEX TRACK NO))

MY LAST EMAIL TO THEM :

to Safavieh, help, cs

BECAUSE OF YOU I HAVE NO FURNITURE IN MY NEW APARTMENT I SIT ON A CHEAP FOLDING CHAIR WORK ON MY KITCHEN PLATFORM AND SLEEP ON AN AIRBED AND I AM OLDER, HAVE A BAD BACK, A RECOVERING BODY FROM LONG HAUL, AND COVID, CAN NOT WALK WELL, AND GET SICK WITH GERMS (OF THINGS LIKE SHIPPED BOXED FURNITURE) (THAT IS OFTEN DAMAGED AND OPEN BTW) AND BECAUSE YOU TOOK MY MONEY AND KEPT IT UNDER FALSE PRETENSES AND DO NOT HAVE THE LEAST OF A GRAIN OF RESPECT TO FAIR ENOUGH REFUND IT

Worst company customer service, has been trying to deliver my rug to wrong address for a week despite my endless messages that they do not respond to , utterly useless , now need to try get my money back

I purchased a chair with ottoman from Safavieh Home’s website in December with free shipping clearly advertised and confirmed at checkout. Two weeks after accepting full payment, Safavieh emailed me demanding an additional $180 shipping fee or they would cancel my order and promptly issue a refund. Safavieh claimed that the furniture was “fragile”, required special crating and the additional fee was also warranted due to a supposedly “remote delivery address.”

The fee they did not even match their own written shipping policy. My delivery address is a standard, easily accessible location, not “remote” by any reasonable definition.

When I chose to cancel and requested a refund, Safavieh did not issue it as promised. I was forced to recover my money through my credit card company.

This was a textbook bait-and-switch with poor customer service and unnecessary time expended to recover my money. Based on my experience, I would not trust Safavieh’s advertised pricing or post-purchase handling.

They did not want to send me money back for an rug that i didn t even get it from courier. They behave like scammers, they evetually reimbursed me the miney after i comtacted my bank my bank contacted their bank ti somve this issue.

BEWARE: Who expects their customers to pay $70 return shipping on a $140 order? Safavieh does. This detail of their return policy is not clear or easy to find.

After 13 emails from me to them with maybe 5 responses and multiple phone calls I was told they would give me a $25 concession. They wouldn’t even send me a label. I have to do it.

Make sure you are ok paying for shipping yourself if you want to return your purchase!

Solid experience with my order. Rug arrived 4 days from order and was exactly like pictures showed. Thank you for your service.