Safetykleen Avis 

Impossible to get hold of anyone, emails routinely ignored and when they are not ignored, they are met with constant false promise. service plan not honored since starting with them. salesmen give a good talk then goes downhill from there.

The product itself its great ( auto parts washer ) does the job in a quick time leaving parts clean. But its not worth having as the maintenance contract is a lie, No communication is given to when someone will be out to service or the service is weeks past when its due and paid for. If you email or phone you are given the normal BS and nothing ever comes of it. Keep away look elsewhere.

Customer of 18 Years -

If you just want your parts washer serviced well, free of hassle, SafetyKleen probably isn't for you. Even if you ARE looking for a surreal and infuriating experience of unimaginable levels of incompetence- there are cheaper alternatives!

The service itself is nothing remarkable. It's the kind of lacklustre brand of 'overpriced and not great' that you put up with for 18 years without much complaint. The best part of the SafetyKleen experience is saved for when, for lack of a better idea, you sign a new contract with an increased service interval. At this time, SafetyKleen begin repeatedly attempting to overcharge you, sometimes almost 50% more than the agreed contract price. After literal months of chasing them, they will eventually provide a credit note correcting this. This is an uncharacteristically clever ruse, designed to lull you into the sense that someone, somewhere at SafetyKleen might have the slightest idea what they are doing. They do not. The next month they overcharge you by even more, and will resume chasing your unpaid 'debt' (i.e. not having overpaid) for previous months.

They plainly do not have a solitary clue what they are doing. If you are ever able to speak to them, you quickly realise they also don't care. How this company is still trading should be studied by economists. Baffling. AVOID.

Excellent service.
Service from Safety-Kleen is always excellent.
From dealing with the operatives who attend site to the people who work in the offices. Everyone always give 100%.
Brilliant company to deal with. Nothing is too much.
Extremely happy customer!

The service and admin staff at Safety-Kleen are all very pleasant and their communication skills are very good. However, as for the regular service visits which we receive I would rate this a 3* as I have experienced multiple issues which have resulted in production downtime and pure inconvenience. Having said this, Safety-Kleen are usually pretty quick to find a solution and call out an engineer. I also think that the prices which they charge are very steep and I believe a cost review is required.

I have been using Safetykleen for several years, and I can confidently say that their service has been exceptional. They are incredibly responsive and easy to reach, making communication a breeze. Their commitment to maintaining their equipment and products is consistent, ensuring that we can always rely on them, especially during peak production times. I highly recommend Safetykleen for anyone in need of reliable service and support.

We've had a fantastic experience with Safetykleen. From the very beginning which was many years ago, their team has been professional, knowledgeable, and easy to work with. The service they provide is top-notch — always reliable, efficient, and tailored to our business needs.

Their parts washer service has helped us maintain a cleaner and safer workspace, and the regular waste collections are always on schedule with minimal disruption. What really stands out is their customer support — any time we've had a question or needed to adjust a service, they’ve been quick to respond and incredibly helpful,especially Gemma our liaison with SafetyKleen...she is incredible in her knowledge and willingness to help.

Highly recommend Safetykleen to any business looking for sustainable, hassle-free cleaning and waste solutions. 5 stars all the way!

Always provide fantastic service to our business, any issues we come across are looked into immediately and resolved ASAP.
Solid communication, account manager will contact our business fortnightly, coming to visit site also. Couldn't recommend them any higher

As a not for profit charity we feel we have been given a price rise without anytime to react to the end of our contract date. This sales technique is disgusting. We have attempted to solve this problem but was met with a very ignorant and abrupt area manager. I would not recommend Safety-Kleen to anyone. Prices have increased by over 50% in the last 2 years. Avoid at all costs.

Would not recommend Safety-Kleen to any business, the service is shocking. They don't stick to there contract. Take money out of account and don't service machines, over 2 weeks for a email reply, Don't service machines on date, and when machine gets broken due to not been serviced they charge you extra. Every contact number is only for UK, none for Ireland. Sales Rep are also no help. Contract is every month and they leave me to every 8 / 9 weeks for a service. I would no recommend them to any business going forward as Its just a money SCAM

They just asked me for my name and phone number on trsutpilot. Years after the review and with no attempt to respond on trsutpilot. As they behaved so aggressively when we had issues I cannot safely pass this information on....

Previous review
same as every one else, scamming scummy gits with zero common sense, work ethic, honour or decency. explicitly designed contracts that offer no service and keep you tied in for eternity. Don't sign up, and if you have walk away now. I'd rather clean my spray equipment with my genitals than use this lot.

Ignorant immoral conmen at Wigan branch. Charged for machine servicing when we were closed during Covid. I refused to pay them and asked to cancel the contract and was told I'd been rolled into another 12 month contract so I couldnt cancel until 3months before the end of this new supposed contract!!
Ended up with a CCJ against my company courtesy of a "Collections company" they set on me. Absolutely disgusting. Keep away at all costs
System wont let me put the true dates, but this was 2021 after we'd spent almost a year trying to fight our case.......

I just wish I had read these reviews before entering a contract with them. Everything you will read in these reviews is true. Avoid at all costs.

This company Safety Kleen are absolute rip off con merchants, because of the Pandemic in 2020 we needed to cancel our contract with them that we had for 3 years with just 2 months left to run, always paid on time but found we could not afford it anymore but completely paid our contract up to date and gave them 52 days notice, they took their equipment away then proceeded to sue us for breach of contract?, because in their contracts they put in the small print that it is an "Auto renew" contract, they do not remind you at all it is going to renew and then sued us for a full years payments because we only gave 52 days notice instead of 90, couldn't care less about the financial difficulties we were having after being shut down for 5 months in 2020, went to curt today and lost, costing us £3100......On the UK .gov website there is advice about what is unfair in a contract....there are 4 things that are considered unfair, their contracts have all 4 of them but it does not apply business to business, it only applies to individual consumers....surely unfair is unfair!!? do not use this company or be very careful about how they do business.......mercenary is not the word.

Appalling company to deal with. Held at ransom on a contract for a second hand machine our business inherited. Hit bad times and no sympathy and rudeness from David Hoult-Handford their ‘Legal CoOrdinator’
Not allowed to negotiate a temporary payment plan only under his term and reduced my wife to tears.
The business they run is all for money trying to charge £6k plus for a machine worth £2k.
Stay clear of these rouges and buy/rent your workshop cleaning machines from somewhere else as these people are the worse in the business

Do not use this company they missold me a machine then after closing my account fully paid with proof are now taking me to court for non payment wow

Do not use this company. They had been servicing our washer for many years and now tell us we have to rent a new one for them to service. There customer service is appalling, they do not communicate with you.
Use someone else as they obviously do not care about any custom.

Not surprised by the bad reviews of this company. We have had the same problems and are a long standing customer - not any more! We called numerous times as a promise of a call back wasn’t made. We wanted to confirm there was no charge for collection as we believe we had already paid upfront. Nobody confirmed this and they lost our account so treated us as new customers, collected the barrel and then we got a bill for it. We called again to complain, they said we had to pay again. Very bad management and admin and way too expensive. DO NOT USE THIS COMPANY. If you already do, go shop around.

Would not recommend. Non existing customer service, zero communication. Constant overcharging. Impossible to resolve any issues. Lack of respect for long-term customers. Shocking charges if trying to terminate contract earlier. Avoid Avoid Avoid!!!