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Safiery Avis 

8
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TrustScore 2.5 sur 5

2,4

Solutions et équipement énergétiques
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À propos de l'entreprise

  1. Solutions et équipement énergétiques
  2. aussi dans
  3. Fournisseur d'équipement électrique
  4. Ingénieur électricien

Écrit par l'entreprise

We are an Australian company designing & building power conversion, energy and wireless digital switching devices. We tackle the really hard stuff that others just can’t do, for the mobile lifestyle.

Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

8 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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2,4

Tous les avis

(8)

6 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Innovative Product, Documentation Needs Improvement

I recently installed a Safiery STAR Tank system along with a STAR Custom interface on my sailboat. The concept is excellent, and I appreciate that the system can communicate with Victron and NMEA 2000 networks.

However, the setup and calibration process has been significantly more challenging than expected. The documentation lacks clear explanations of several key parameters, including the meaning and units of the Full, Empty, Depth, and Size fields within the STAR Custom configuration page. During commissioning I encountered conflicting information between the written documentation, support emails, and instructional videos.

To Safiery’s credit, support has been responsive and willing to answer questions. However, I believe the product would benefit greatly from improved documentation, a complete button-press legend for all device functions, clearer calibration instructions for diesel tanks, and detailed explanations of the STAR Custom configuration fields.

The hardware appears capable, but the onboarding experience could be substantially improved. A revised user guide and more thorough setup documentation would likely eliminate many support requests and make the product much easier for customers to commission successfully.

19 juin 2026
Avis spontané
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Réponse de Safiery

Thanks Thomas, this is really helpful. Customer feedback like yours is exactly what we use to keep improving the product and the setup experience. You've pointed to the parts that are hardest to commission, and they should be clearer than they are. We're working on more visual aids, videos and diagrams, to make that smoother. If any setting is still unclear in the meantime, support@safiery.com will take you through it. Regards, Customer Services.

Noté 1 sur 5 étoiles

Safiery single induction cooktop

Safiery single induction cooktop. $285 compared to cheaper units that are less than $100. It worked well on the dozen or so times we used it.
At 14 months old it stopped working, not detecting a pot,
Contacted Safiery. Bad luck, only 12 months warranty.
Avoid this brand.

20 avril 2026
Avis spontané
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Réponse de Safiery

Good Afternoon Tom, I understand it's frustrating when a unit stops detecting a pot sooner than you'd expect. Safiery induction cooktops carry a 12-month warranty, which runs through your place of purchase, and this unit was bought in December 2024. When we spoke back in April, we worked through the E7 reading, which relates to pan detection, and offered to test the unit and replace the sensor if needed, even though it now sits outside that warranty period. To arrange that, please email support@safiery.com.

Noté 1 sur 5 étoiles

Didn’t purchase yet

Didn’t purchase yet. Tried to get questions answered and can’t get answers. Not about to spend upwards of $2000 usd before I know it will work.

4 janvier 2026
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Réponse de Safiery

Hi Alan, apologies you hadn't received a reply from our rep Zac from your email dated Thursday 22/1 until today.
Unfortunately this is due to the long weekend here in Australia and the public holiday for Australia Day which was celebrated yesterday 26/1/26.
I understand Zac has set up your business account and had lengthy discussions with you 15-22 days ago and unfortunately didn't get your new email thread until he returned to office today.
We are certainly here to help and answer any questions you have in a timely manner.
Please feel free to reach out should you need anything further.
Kind regards,
Yvette

Noté 1 sur 5 étoiles

Jupiter B system

Jupiter B system
Poor communication, emailed and called to no reply, and the few replies I did get were not answering questions and vague. Some main cables in my unit were very undersized, which if not picked up on could have caused serious problems and had been potentially dangerous. Inside my unit were also a number of loose terminations which again could have caused some serious and potentially dangerous issues. The unit was also not cleaned out properly and there were metal shavings and offcuts left inside. There were not enough screws in the side acrylic wall of my unit and one of the holes did not line up. I could go on with my grievances. My recommendation is to not waste your time as this company is notorious for poor communication and if you do have issues, you will likely struggle getting answers.

4 décembre 2025
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Réponse de Safiery

Hi Darcy,

Thanks for the feedback. Responses to your build queries were provided by email throughout, and we acknowledge a gap in following up after 11 December, going into the end-of-year period. Once we reviewed your file, we booked a no-cost rectification and completed the following:

1. Upsized the internal cabling from the HVSP R10 receptacle to the inverter to accommodate the discharge rating of your third-party battery. The cabling supplied originally met current carrying capacity for the system as built.

2. Supplied and fitted a Victron SmartShunt at no cost. A SmartShunt is not standard on our installations running CAN-bus batteries, as the BMS reports directly to the system. As your battery uses a non-CAN BMS, this was wired accordingly.

3.Reinstated the 70mm rear cables into the HVSP R10 plugs. These had been removed during the 3rd party installation as they were reported unable to be fitted.

4. Completed a full nut-and-bolt check across all terminals and a clean-out of the unit.

5. Corrected several items from the 3rd party installation, including a free-floating external isolation switch and a loose positive terminal on the third-party battery, before they could become a safety issue. Battery connection terminations were reseated with correct-length bolts.

6. Replaced the internal gas fuse on the USB-C charger, which had blown under load.

The system has since been confirmed running correctly. For any future issues, please email support@safiery.com.

Thanks,
Adam
Safiery

Noté 1 sur 5 étoiles

Poor design and poor service

Good concepts but unproven technology
I’ve had two Scotty drives and both have caused issues and have never worked
Googled the Cartwright company and found they had similar experience too
Bruce is a shonk
Be careful

6 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Bought a startank from Safiery

Bought a startank from Safiery. It's only working sporadically and Bruce is not responding to my e-mails. Before I bought it I asked if it was possible to avoid import duties and he replied that it was possible. I then bought the unit off of his website and then I had to pay import duty anyways. He then responded that I had to order through a EU supplier, which he still hasn't told how to find, as his website is not showing where to find suppliers, and he is not responding.
But the most annoying part is when he is not responding to my e-mails when I am asking for support to an expensive product that doesn't work.
Can't recommend being scammed by Bruce!

29 novembre 2024
Avis spontané
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Réponse de Safiery

Hi Simon,

Thanks for the feedback. There are a few points worth addressing so anyone reading has the full picture.
For all customer support and warranty matters, the correct channel is support@safiery.com, which is monitored by our team. Direct emails to individuals can be missed during travel or high-volume periods, which is why we route enquiries through the support inbox.

On import duties, direct purchases from safiery.com ship from Australia and are subject to the receiving country's import rules. EU customers wanting to avoid this typically purchase through one of our European distributors. We can provide current distributor details on request.

For the STAR-Tank sensor operating intermittently, please lodge a warranty claim at safiery.com/warranty-and-rma/. The STAR family carries a 5-year warranty and our technical team will troubleshoot the unit and provide a remedy if required.

Please email support@safiery.com and we will pick this up directly.

Kind regards,
Yvette
Safiery

Noté 5 sur 5 étoiles

whole system goes together perfectly

Ive just being using a 12V system from Safiery in my Ranger for over 12 months. It just doesn't miss a beat. I flattened the 200Ah lithium battery and it slowly recovered perfectly. What I like about Safiery is they are engineers, not the marketing BS's. The whole system goes together perfectly matched. Lets me get on the important stuff when travelling.

30 janvier 2024
Avis spontané
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Réponse de Safiery

Thanks Mike for your kind words and feedback.
Safiery team

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