I didn’t realise I needed ID to pay by card & the lady told me I would get a better rate if I ordered online, she told me to go home, order online & go back to collect my euros which I did & got a muc... Voir plus
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Cashier who served me after a long wait excellent. Fast travel money available. However 5th in line only 1 lady dispensing cash, whilst 2 collection areas, lady talked to a manager or rep 4 ages, then... Voir plus
L'entreprise a répondu
Very easy to order online & collect from Sainsbury’s in-store Travel Money bureau at Crayford. Very helpful staff member at the bureau gave us a good assortment of different value € notes. Nectar ca... Voir plus
Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Sainsbury's Travel money
Écrit par l'entreprise
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Coordonnées de contact
15 Galena Road, W6 0LT, London, Royaume-Uni
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excellent
8 k avis
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Very disappointed with the service received
I ordered the travel money (US dollars online to be picked up from the travel bureau at Sainsbury’s in Bicester Oxford. I received the email to say they were ready to be picked up. But I was taken into hospital with a serious condition that I was unaware of.MeNing that my husband had to pick up the US dollars otherwise we would need to pay money it they weren’t picked up. My husband had the card the money was paid for with, which is a joint account card. He even showed him his card(from the joint anccount) all of the identification for myself and for him my passport and my husbands driving license and the email that was sent to me also my email address. The advisor said that he couldn’t give them to my husband. So he had to eventually ask to speak to the manager. My husband explained the situation and finally was given the US dollars. I do believe that there should be something put in place for situations like this. None of us know what is around the corner anything could happen at anytime. We weren’t impressed at all with what has happened even though the advisor is always very helpful and polite. The advisor only lives two doors down from where we live.
I believe all of the evidence was produced to show that this is my husband.
4 septembre 2026
Réponse de Sainsbury's Travel money
Hi Karen,
We're sorry to hear about your experience, and we hope you're recovering well. We understand how stressful this situation must have been, particularly given the unexpected circumstances.
Our colleagues are required to follow strict identification and collection procedures before releasing travel money, and we're sorry for any frustration this caused, even though the issue was ultimately resolved.
We appreciate your feedback and will share your comments with the relevant team, as we're always looking for ways to improve our service and customer experience.
Thank you for taking the time to share your experience.
Sainsbury's Travel money Customer team
Very good exchange rate and helpful…
Very good exchange rate and helpful staff at Sainsbury's Kingsgate. Excellent service.
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Allan,
We're delighted to hear that you experienced such excellent service and found our exchange rate to be very good. We're also pleased that our colleagues were helpful.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that you experienced quick service and found our colleagues friendly during collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Absolute joke that you can spend £1000…
Absolute joke that you can spend £1000 plus on travel money, but have to pay an additional 25p for an envelope to put it in now.
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Dan,
We're sorry to hear you were disappointed by the wallet charge. The 25p wallet charge is part of a nationwide scheme to help reduce paper our usage. The charge covers the cost of the wallet, and 40% of it goes to Just One Tree, a registered Community Interest Company (Reg. 12067406).
We understand that any additional charge can be frustrating, particularly when purchasing a larger amount of travel money. We appreciate your feedback and will share your comments with the relevant team, as we're always looking for ways to improve and communicate this more clearly to our customers.
Thank you,
Sainsbury's Travel money Customer team
Quick on online transaction collection…
Quick on online transaction collection at store
Great good rate
2 septembre 2026
Réponse de Sainsbury's Travel money
Hi Tony,
We're delighted to hear that your online transaction collection at the store was quick and that you found our rates to be great. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Grate service nice staff
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Paul,
We're delighted to hear that you had such a positive experience with our service and our team. Thank you for your kind words and for sharing your feedback.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi Fred,
We're delighted to hear that you found our site easy to use and that you were happy with the exchange rate. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online very pleased
Easy to order online good competitive rate i was kept up to date with my order so very pleased
2 septembre 2026
Réponse de Sainsbury's Travel money
Hi Steve,
We're delighted to hear that you found the online ordering process easy and that you received a good competitive rate. We're also pleased that we kept you updated with your order.
Thank you,
Sainsbury's Travel money Customer team
Easy service to use
Easy service to use, ordered online and picked up a few hours later from my local store
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Beverley,
We're so pleased to hear that you found our service easy to use and that your online order was ready for collection quickly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Was ready way before I needed
Was ready way before I needed, and i only needed a little amount, and this was the only place that would allow me to get such a small amount. Thanks
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We're so glad we could provide exactly what you needed, especially when you only required a small amount. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Prompt service I do think they should…
Prompt service I do think they should give you the money in a envelope and wanted to charge 25p for a bag to put money in
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Mrs Farrell,
We appreciate your feedback regarding the service and your suggestion about providing envelopes for money.
The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi,
We are truly happy to hear that you found our website easy to use and appreciated our communication. Thank you for your wonderful feedback.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that you consistently experience quick and reliable service. Thank you for your positive feedback; we truly appreciate it and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Unable to collect my travel money. Change needed
The Story:
========
I am a 70 year old ordinary member of the public. I am not a terrorist or criminal.
I had ordered some ‘Euros’ online, to be collected at Herne Bay Sainsbury’s. No problem with that.
I went to collect my Euros.
The man in front of me had EXACTLY the same problem as me. His ID was refused too.
I told the staff member my order reference number. I showed her the Payment card that I had used to purchase the Euros.
BUT for ‘Photographic Identification’ all I had with me was my ‘Elderly Persons Bus Pass, which has my photograph on it.
The staff member would not accept this.
She told me that the ‘Photographic Identification’ HAD TO BE either a passport or driving licence.
The staff member told me that if I cancelled the transaction, there would be a charge of £10.
I was unable to collect the travel money that I had paid for at that time and had to drive home ( 16 miles there and back) to get my Driving Licence and Passport.
I then collected my Euros.
The problem:
==========
The E Mail sent out by Sainsbury’s Travel Money is badly worded.
Instead of:
‘Photographic identification ( a valid passport or drivers licence) that matches the payment card for the order.
The Solution:
==========
It should read:
‘Photographic identification ( a valid passport or drivers licence ONLY ) that matches the payment card for the order.
That would make it very clear to everyone that ONLY those two items would be sufficient. It would also help Sainsbury's travel staff.
I have made a complaint about this, with a suggestion to correct the problem. I am still waiting for a reply.
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Mr Stock,
We're sorry to hear about your experience and the inconvenience caused by having to make an additional journey to collect your travel money. To help protect our customers and meet regulatory requirements as a Money Service Business in the UK we are governed by HMRC, we can only accept specific forms of photographic ID, such as a valid passport or driving licence, when collecting an order.
We appreciate your feedback regarding the wording of our collection instructions and understand your comments about how this could be made clearer. We'll share your feedback with the relevant team, as we're always looking for ways to improve our communications and customer experience.
Thank you for taking the time to share your suggestions.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Quick easy and straightforward
Quick easy and straightforward. The young lady who served me was very polite and flexible when I asked to change currency denomination
4 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that your experience was quick, easy, and straightforward. We're also pleased that our colleague was polite and flexible when you asked to change currency denominations.
Thank you,
Sainsbury's Travel money Customer team
Quick easy process
5 septembre 2026
Réponse de Sainsbury's Travel money
Hi Kevin,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very efficient and friendly staff member
Staff member friendly and efficient. We collected our money on Saturday
28 août 2026
Réponse de Sainsbury's Travel money
Hi Maria,
We're delighted to hear that you found our colleague friendly and efficient and that you were able to collect your money on Saturday. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Efficient and friendly service
4 septembre 2026
Réponse de Sainsbury's Travel money
Hi David,
We're delighted to hear you had such a positive experience with our service. Thank you for taking the time to share your kind feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Euros ordered and available next day
Euros ordered and available next day. Staff member friendly.
2 septembre 2026
Réponse de Sainsbury's Travel money
Hi Elizabeth,
We're delighted to hear that your euros were available the next day and that our colleague was friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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