Sandersons UK Estate Agents Avis 

So refreshing to find such a professional, considerate and caring estate agent.
From the very first phone call, with John at the Wells branch, through the whole process so far, majority of the time with Kirsten, has felt very comfortable and that we’ve been in extremely safe hands. It seems there is a real skill at Sandersons in matching potential buyers to our home that we’ve cherished for 10 years.

My experience with Sandersons UK has been extremely disappointing.

Over a prolonged period, I have found it increasingly difficult to communicate with the company. In my experience, emails have not received substantive responses, issues raised through the property portal have not been properly addressed, and correspondence sent by Special Delivery has resulted only in acknowledgements or no meaningful response. Attempts to resolve matters by telephone have also failed to provide any effective resolution.

As a leaseholder, I find it deeply concerning that I have been left without what I consider to be any effective means of communicating with my managing agent, particularly when matters affecting the management of my home and the governance of the residents' management company remain ongoing, including proposals to amend the Articles of Association.

This is particularly worrying because, if an emergency or urgent maintenance issue affecting my property or the communal areas were to arise, especially outside normal office hours, I do not know how I would be able to report it or obtain assistance. That is not a position that any leaseholder should reasonably find themselves in.

I referred my complaint to The Property Ombudsman (TPO). However, my understanding is that TPO did not investigate the merits of my complaint and made no findings on the issues I raised because it considered that they fell outside its remit. I remain in correspondence regarding that decision, as I struggle to understand how concerns about being left without any effective means of communicating with a managing agent fall outside the scope of an ombudsman scheme for property management.

I also have an ongoing complaint before The Property Institute (TPI) concerning professional conduct, and I await the outcome of that review.

Good property management depends on openness, transparency and effective communication with leaseholders. Unfortunately, that has not been my experience.

Sandersons managed to sell my house quickly and for a great price. The marketing was very high-end and once we had accepted the offer the sales progression team were also very good. Would highly recommend if anyone is considering which local agent to use to sell their home.

Sandersons were excellent from the beginning.
Property particulars were accurate with superb photos.
As I was selling an age restricted flat it was not the easiest property to market.
However, they went the extra mile and I had several viewings, which resulted in a sale at a very acceptable price😊
Would particularly like to thank Antonia and Louise who both kept in contact regularly and updated me as things progressed.
Moving is always stressful but Sandersons certainly did their best to try to make the process as smooth as possible, many thanks.
Have already recommended them to neighbour.

Stephanie went above and beyond in helping sorting out our key fob problem for the gated carpark. Whenever we have any questions regarding the flat she is always helpful
Thank you so much Stephanie x

Wells branch, Pretentious, snobbish and discriminatory.
After booking a valuation the previous day, a representative called me 2 hours before the appointment time to explain that the fees would be a minimum of £4000+vat plus £300 for marketing. Clearly didn't want to sell my property as we are on the lower value side(despite selling my neighbouring property), These people have completely forgotten that we are the customers and without us they would not have a business.

Sanderson’s Canterbury ….. never ever use them .
They just want to keep dropping the price to get a quick sale . They were absolutely awful and in the end we ran a couple of mystery calls only to be left flabbergasted at their derogatory negative manor to our mystery caller. Please think. Carefully before using them .

First property I rented was through this agent. They used an online form to report issues and responded quickly. Unfortunately I had to leave that property but wish I could have taken this agent with me to the next one. So miserable with current agent and truly appreciate the professionalism and quality service I had before, now that I see how bad it can be with other so called market leaders. Ah well. If I move again, hopefully it will be to my own property, or I will be back with Sandersons.

It was a long arduous sale, two buyers pulled out and the third time we had a ‘I want 3% off’ just before exchange.
That said Charlotte in the progressions team kept me Informed at every turn offering sound advice and kept pushing the buyer and both sets of solicitors until completion.
I have used Sandersons before and I will use them again, my experience of the Canterbury office from marketing to sale has been positive all the way.

Specifically aimed at the Ashford branch only. Given your ethos of professionalism and customer service you have totally failed. This company are disingenuous and hide behind emails rather than have a straightforward and honest discussion on telephone. In all my life dealing with buying and selling properties I’ve not come across a worse company to deal with hence taking the time to post a review.

Our 6 year old small Yorkshire Terrier, Rosa, had surgery 9 weeks ago for luxating patellas in both legs. The skill of the orthopedic surgeon and the after care has been second to none. She had her final x-ray last week and the results were excellent. She is now out of cage rest and is very happy, bouncy and ready to get on with life. We are extremely grateful to the surgeon, Stuart, to Richard and to all the nurses and vets who have taken the very best care of Rosa and us!! Thank you all from the bottom of our hearts

Sales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid.

Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited far too long for information, feedback, phone calls. I did ask for the property to be re-marketed when I smelt a fish a month ago but nobody helped me out. For £5000 I would drive from Southampton to Glasgow in a day and sleep in my car if I had to. Sadly, Sandersons Progression Team do not have the same work ethic. Get rid of everyone in the renamed Regression Team, there is NO point in having them. As much use as a Chocolate Fireman.

Although there were minor delays in fully completing the fitting of blinds in the extension, Craig Knowles kept us well informed which mitigated the waiting time. He completed the job professionally and took time to demonstrate and explain the correct operation of the controls. We were very pleased with his excellent work and friendly yet professional manner. The duet blinds have proved their excellent thermal capacity in this very cold weather.

Had a problem with the pebble for the blind in my study. James came when he said he would and sorted it out very quickly. An asset to the Company and its customers.

Although I have had several problems with the blinds I purchases from Sandersons they have finally resolved all of them when Alan Robinson arrived with the replacement blinds for my bathrooms yesterday. Alan has been consistently on to the case helping to resolve them and at all times has been efficient, polite and helpful.

The service from Head Office is disappointing recently but Neil Pennell restores my faith in the company. He is reliable, does what he says he will [unlike Head Office customer service] and gives an excellent service in a friendly and very professional manner. Sandersons should hold on to this chap as he is a great ambassador for your firm which does supply wonderful blinds but has a useless Customer service team in Head Office.

Ben Lumley is extremely professional, his standard of work is excellent.
He has excellent customer care skills - thank you Ben

Richard...A fitter for Sandersons....carried out his work in a calm and tidy manner ,a very personable chap and a credit to a top company

Beautiful product and efficiently installed by Dave

Second time we’ve used Thomas Sanderson, were disappointed this time by the lack of communication and delay in production. However this more than made up for by the expert service and installation of Ben Lumley who does a perfect job and made up for this. It is down to Ben that we would use again if required.