It’s 1 star because…because I gotta it’s not the sanity you remember they don’t answer emails … it took two weeks for a CD order to get to shipped stage even then no tracking that’ll be another... Voir plus
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Auspost States My Vinyl Records Might Of Burnt Down On Saturday The 2nd In A Regional Road Train Highway Friegt Truck On Port Wakefield Road Just Outside Adelaide Here's A Photo Of One Of My Record Di... Voir plus
Made an online order with Sanity.com.au and after a month I reached out to them to follow up on where my order was to be informed most of it was unavailable from the supplier and asked what would... Voir plus
Item was delayed by 2 months, despite their website claiming that updates will be provided for delays I was not notified. Had to contact them 3 times just to get a response, and ended up being given "... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Sanity is an Australian chain of music and entertainment stores and is the country's second largest retailer of recorded audio and video discs.
Coordonnées de contact
Ashford Avenue 48, 2214, Milperra, Australie
- sanity.com.au
1,6
Mauvais
49 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Don’t online shop at Sanity.
Recently pre-ordered an album which was meant to come with a signed card from the musician online from sanity. The parcel arrived 3 weeks later without the signed card (which was the main reason I made the purchase). There was no effort to contact me that the signed card was not going to be in the parcel for whatever reason. I got in contact with their customer service only to be offered a 10% refund on the product. Very disappointed and will not be shopping from them again.
14 juin 2023
Avis spontané
I was dubious about placing an order…
I was dubious about placing an order having read the bad reviews. I really wanted to order a signed CD they had, so I took the risk. It arrived 2 weeks earlier than they advised, and in perfect condition. I’m overjoyed with the service, and the signed CD that arrived
11 mai 2022
Avis spontané
After over 600 titles easily purchased…
After over 600 titles easily purchased from Sanity I have cancelled all my online orders as now 3 times a online order wasn’t processed but yet I saw it in store and purchased it. And they don’t answer emails when there is a issue and every excuse was given but the answer was clear they simply didn’t answer. As a result despite my good relationship with instore staff my membership card got cut in half and I will now purchase elsewhere. And as in other reviews they claim their delivery is fast and someone wrote they are slow as snails is stupid Sanity is not a delivery service they sell dvds and cds Australia post do delivery not SANITY.
29 octobre 2020
Avis spontané
HIGHLY RECOMMEND SANITY.
GREAT PEOPLE TO DEAL WITH, HONEST AND TRUSTWORTHY, ITEMS ALWAYS WELL PACKED AND AS DESCRIBED, AWESOME SERVICE, HIGHLY RECOMMEND SANITY.
10 juin 2020
Avis spontané
Sanity online service is terrible
Sanity online service is terrible. Do not waste your time or money! They will not respond to your emails unless you are constantly sending them. I will never buy anything from this company again
6 mai 2020
Avis spontané
* * * * *
3 cheers to Daniel in the Queanbeyan store for the 5275 2890 0010 7504 customer service.
22 avril 2020
Avis spontané
Received defective funko pop
I received three Funko Pops with various defects and Sanity's response was not our fault, contact funko directly.
Customer service does not exist.
I will certainly never buy anything from them again.
20 avril 2020
Avis spontané
The Sanity Team.
5 stars: Excellent as I cannot thank the Sanity Team enough,,,,,,,for they great services, speedy delivery, first class product & communication, highly recommend buying from them, Again Sincere Thanks - Wins a 5 Star Rating from me.
27 mars 2020
Avis spontané
Customer assistant got mad at my complaints and canceled my orders
I ordered several Funko Pop items during Black Friday sales using PayPal. After about 10 days I got contacted by customer service regarding payment. I had funds on my PayPal account but Sanity said they got an error message when claiming the money. I contacted PayPal and they said Sanity had never attempted at claiming the money. When I got back at Sanity via LiveChat the customer service told me that they had talked to PayPal and that I needed to give them my card details. I agreed to do so but I complained about this poor service and the assistant proceeded to cancel all of my orders, close the chat while I was talking and disconnect me from it. I sent another complaint via email and she replied with lies saying I didn't want to give my card details and that I had requested to cancel the orders, all of which is not true. I have never received such rude and neglecting assistance in my whole life.
14 décembre 2019
Avis spontané
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