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BEWARE - this company operates out of China and ships clothing from mainland China. Returns have to be sent back to China, which basically doesn't make any sense. Poor quality biking jersey that was much smaller than expected. Not to mention it took a month to arrive.
I ordered some jerseys and the autofill on my computer accidentally put in an old address. Emily got right back to me with pictures of the successful delivery and resent my order to my correct address. I have never had such good customer service!
Carrie
I also ordered some stuff and then got worried about the sizes and specs if they might fit and I wrote an email to customer support. Reacted immediately and asked if they could help with the specs. I refused and asked for my money back and they now refunded me on my cc. This is at least top service tbh. Not knowing if the shirts fit or not.
I realy like the cycling jerseys from Sanpella, they fit well an look great to me, some friends asked me where did i got them, so i guess more people like them aswelll.
I had a problem with an order that not was delivered at my place.
Just one mail and Sanpella support team will help me with this issue, many thanks Sanpella.
I ordered a cycling jersey. It turned out to be too small, but the returns process was very clear and I got a larger replacement fairly quickly considering I was dealing with a company in China. The quality was very good and the price was reasonable, so I ordered two more jerseys and got a very good service and fairly quick delivery again! Thank you.
I ordered a pair of cycling shorts in late September and they never arrived. I took the right steps, asked for a refund but never got one. Their tracking numbers were untraceable. Very bad experience for me, stay away is my advice!
The order was placed on Aug24 and confirmed Then no news until I contacted them. They were very busy which occasioned delays
Once the order sent out I could follow, but it took until Sep 8 for final delivery. Nowadays this is much too long.
Sanpella seems to operate from China to final customer.
The quality of the bikeshirt is not very good You see a kind of bulbs on the side of the front zip
Sanpella is a great product and backed by wonderful customer service staff
I definitely recommend you try this product
To return any item, you have to mail it to China. It cost me $32 to return a few jerseys. Beware!
As soon as you want to return products, they stop responding. They offered me other jerseys or other sizes, but I just think their products are not good and want my money back. I haven't heard from them since, but they are Chinese so that's all you need to know I guess. I hate myself for falling for this trap
Custom shirts, no issues, quick delivery. Sizing seems about right, a bit small, but thats why you expect in all road jerseys
It took a long time before my order arrived, it was way too small, bad quality and when I tried to contact to return it, I heard nothing...
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