Disgraceful
Disgraceful
After informing the company of the appalling cheap trash I received for my £150 with missing items they refunded only half the money stating that items were not missing as the weight matched , I sent multiple photos of what can only be described as temu type metal LEGO pieces which clearly showed pieces missing , they then agreed to accept my return wanting me to send the goods back not to a UK address but to here
Guangzhou Office & Logistics:
37 Huanshi West Road,
Liwan District,
Guangzhou,
China
Stating as follows
As our fulfilment warehouse is located in Asia, typical tracked return costs range between £20–£40 depending on carrier.
We strongly recommend using a tracked shipping service, as we cannot be responsible for items lost in transit without tracking.
Although their online company address states
1 Maple Road, Bramhall,
Stockport, Cheshire
SK7 2DH,
United Kingdom
PLEASE BE WARNED this is clearly a scam company !!
Réponse de Sansbay
Hello Kelly,
Thank you for your review. We’re very sorry to hear that you remain unhappy with your order and the return process.
We do not agree with your description of our company, but we do understand that you are disappointed and we have been trying to resolve this with you.
As previously explained, we reviewed the information provided, including the photos and the shipment details. We also checked the parcel weight with the logistics provider, which matched the expected weight of the items sent. Based on the information available, the order has not been confirmed as faulty or incorrect.
We do not offer free returns for items that are not faulty or incorrect. Our returns policy explains that returns must be sent to the return address provided by our customer support team, and that the address shown on our website is not a returns address. If items are returned to the wrong address, we will not receive them and would be unable to process the refund.
To try to resolve this without requiring you to return the items, we have offered a partial refund which allows you to keep the products. However, if you would prefer a full refund, we are still happy to process this once the products have been returned and received at the correct returns address.
We are sorry again that you are unhappy, but we remain willing to resolve this fairly in line with our returns policy.
Kind regards,
Customer Support Team
SANSBAY