Santaitravel Avis 

Florrie was wonderful to work with in arranging our recent summer trip to Southern Italy. She was extremely professional and highly knowledgeable throughout the entire planning process, and her expertise gave us great confidence in all of our decisions.
As we refined and adjusted our itinerary, we especially appreciated her patience, kindness, and willingness to help us finesse every detail without ever making us feel rushed. We are very grateful for all of her assistance, would highly recommend her travel services and will definitely use her again for future travel needs.

Excellent customer service - available at all hours and dedicated to providing a luxury experience. I now use Jack for booking everything from 2 day trips to longer vacations. Even if you know already where you want to stay, he makes the booking process seamless and admin-free.

I didn’t end up booking in the end, due to personal family reasons, and nothing to do with Santai or the service. I wanted to leave a review anyway because my experience was so positive.

From the first conversation, Jack was warm, attentive and never pushy. He really listened to what I was after, and it was clear I was speaking to someone with a wealth of experience who genuinely cares about getting it right. Even though I wasn’t able to go ahead this time, he was gracious and understanding about it, which says a lot. The trip he’s put together for me is there, ready and waiting, for when the timing is right, and I really appreciate that there’s no pressure.

I’d happily recommend Santai to anyone looking for a more personal, thoughtful approach to travel planning.

Thank you, Jack - here’s hoping it won’t be too long before I get to enjoy the wonderful trip you’ve put together for me.

Wow. What a trip! The guys from Santai absolutely knocked it out of the park. We spent 2 weeks sipping and eating our way through the Douro Valley, before spending a couple of days in Lisbon and Sintra and finally finishing our trip in the magical Costa Vicentina. They got us reservations in restaurants that had been booked up for months, stayed in the most relaxing and beautiful hotels and gave us local tips that would be hard to get if you were’t either a local or a travel journalist. Thank you, thank you, thank you! Could not recommend more highly!

I have been working with Jack for many years, long before he co-founded Santai, and my experience has only become more exceptional since the agency’s launch. With decades of experience in the travel services industry Jack brings a level of insight, care, and professionalism that is hard to find.

Over the past three years, my family and I have relied almost exclusively on Jack for all of our travel needs. From complex itineraries to last-minute changes, every detail is handled seamlessly. Jack takes the time to understand our preferences and consistently delivers personalized recommendations that make each trip smooth, memorable, and stress-free.

Together with his co-founder Florrie, Santai offers a boutique experience that combines deep industry expertise with genuine, attentive service. We always feel confident that we’re in the best hands, no matter our destination. I highly recommend Santai to anyone looking for a trusted, knowledgeable client-focused travel partner.

Strongly recommend Santai. We were so impressed with them throughout - professional, communicative, flexible and an amazing holiday. Thank you!

I haven’t even booked yet, but I just had to say how impressed I am with Santai Travel so far!

I enquired about a luxury trip to Lisbon and they’ve been amazing from the start. They put together a really beautiful, tailored presentation with loads of stunning places to stay and unique excursions I’d never have found (or even thought of) myself.

You can tell they’ve really listened to what I want, and it’s made the whole process feel super easy and exciting. Honestly can’t wait to get this booked now – I’m already so excited about the trip!

Had the most wonderful trip to a stunning fully staffed villa in Turks & Caicos organised by this team. Everything they do is to an exceptionally high standard and no request is too much. They even organised swimming with horses on the beach: something me and my friends had dreamed of doing! Thank you for making our trip so special. Will definitely use again.

We had an exquisitely curated trip, first to South Africa and then Mozambique.
Stayed in glorious places, wonderful service with outstanding food recommendations.
The Santai team truly know their world of travel and adventure. Thank you so much.