I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Voir plus
L'entreprise a répondu
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Voir plus
L'entreprise a répondu
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Coordonnées de contact
14726 RAMONA AVE NUM E9, 91710, CHINO, Etats-Unis
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Excellent
177 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect poncho!
6 février 2024
my order was all I expected and was…
my order was all I expected and was delivered in good shape and a timely manner.
31 janvier 2024
They stand by their product.
7 janvier 2024
Delivery prompt and article is good
Delivery was very prompt and article is mostly as pictured on the website I bought it from.
12 janvier 2024
Réponse de SaphiRose
Dear Paula,
Thank you for sharing your feedback with us! We're delighted to learn that you received your order promptly. Your satisfaction is our priority, and we greatly appreciate your support. If you have any additional comments or suggestions, please feel free to let us know. We look forward to serving you again in the future!
Order shipped and received as expected
4 janvier 2024
No pockets
disappointed that I did not check that the raincoat had pockets or not....No pockets
8 janvier 2024
Réponse de SaphiRose
Dear Donna,
Thank you for sharing your feedback. We understand your disappointment with the absence of pockets in the raincoat. Our team is dedicated to resolving this, and we want to assure you that we provide a free exchange service. Our customer service team has already reached out to you via email to discuss this further. Your satisfaction is our priority, and we appreciate your understanding.
Did not feel the size was comparable to…
Did not feel the size was comparable to other ones. The 2X was too small and in any other that I have bought in a 2X was on the large size. Usually take a 1X. Have sent it back. Thanks
6 janvier 2024
Réponse de SaphiRose
Dear Ellen,
Thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the sizing issue. We appreciate your feedback, and it's important to us that you feel comfortable in our products.
Your insights are valuable, and we assure you that we are continuously working to enhance our size designs to better accommodate a broader range of individuals. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Had an issue with the pants after the…
Had an issue with the pants after the two three weeks after they arrived the immediately replaced the pants immediately. Reinsured my choice in the company that I had purchased from the past originally arrived very quickly very nice heavy duty rubberized set was keeping me very dry and warm didn't need to wear an undershirt for extra insulation they're lightweight and kept me very movable out in the field while operating a tractor and doing Ranch chores.
6 janvier 2024
Great Customer Service
When the package came I had questions regarding whether or not I received the correct item, and the customer care person that worked with me was wonderful.
I was really pleased with the product as well.
11 décembre 2023
Lost package
My first package was lost. As soon as I let Saphirose know, the company immediately mailed a new order to my house. I am impressed with their response time and appreciate their customer service. The two children rain ponchos are perfect for my granddaughters: colorful, well made, and so lightweight (they will easily stay in their backpacks). Thank you Saphirose!
3 décembre 2023
Easy ordering and fast delivery.
2 décembre 2023
Ask me after I receive my product
16 novembre 2023
Easy to deal with
There was no problem changing the size after I placed the order. Nice!
14 novembre 2023
Chic rain jacket
After the zipper fell off of my first rain jacket, I emailed SapphiRose with photos and they gave me a significant discount on another rain jacket. I ordered the same one because I like the style so much. Very chic. Hopefully the zipper on this one holds up!
9 novembre 2023
I had a problem about a return and…
I had a problem about a return and Maria helped me with no problems.
11 novembre 2023
Looks good. Since unused cannot give over 4
Good value
Good packaging
Attractive
Seems well made
1 novembre 2023
Réponse de SaphiRose
Dear Tacoma Shopper,
Thank you for your positive feedback! We're glad you appreciate the quality of our product. If you have any suggestions on how we can improve further, feel free to let us know. We appreciate your support!
Prompt delivery
7 novembre 2023
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