Eric and John worked together to ensure I got what was best for my situation at a competitive price point. They were (and still are) communicative. I will update once the sauna and heater arrive and a... Voir plus
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Lisez les avis des autres
I had a great experience working with Eric. I had a few questions about what heater to go with and ended up going with the Harvia with the WiFi. I appreciated Eric’s honest opinion about all of the he... Voir plus
Purchased CL5G 4 person sauna from SaunaKits.com after about 8 months of research. My husband and I love the look of the CL5G and assembled the sauna with some extra help from order specialist Kizza.... Voir plus
One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Coordonnées de contact
4,9
Excellent
526 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Nordica Sauna
Product - as described. Communication w. - manufacturer/supplier 10/10, w. broker 9/10. In summary - a perfect experience w. the main entities- the manufacturer and its broker. My kind recommendation to both of them is to replace the local (western WA state) shipping company as incompetent and malevolent that caused issues for all of us. Important to add that in dealing w. the local shipping issues - both the manufacturer and their broker mitigated the best solution promptly & professionally.
11 décembre 2025
Avis spontané
The sauna is awesome and the support…
The sauna is awesome and the support after the purchase was great.
10 décembre 2025
Website was easy to use
16 décembre 2025
Avis spontané
I am still trying to set this thing up. Very poor set up in instructions.
I am still trying to set this thing up. Your instructions, assembly, lack of customer service is a big concern. Now my heater is not working because of a safety switch. It was never packed with. I gotta tell you, the actual sauna is really beautiful putting it together in pieces is a complete and utter disappointment.
17 novembre 2025
Good products
Krizza Belmonte Was great to work with. I am enjoying my new sauna. Would do business with them again.
1 décembre 2025
Avis spontané
Had a great purchasing experience
Had a great purchasing experience. Waiting to see how delivery goes
13 décembre 2025
Avis spontané
Great Customer Service
Customer service reached out to me to make sure I was aware my order would be arriving later in the month and if I was still ok with that. I also inquired about something else regardung my order and they said they would look into it, which they did and notified me of the update. Very helpful and I appreciate it!
5 décembre 2025
Great Customer Service
They were immediately responsive to my questions. After the order was placed, the shipping was very fast. When the shipping company didn't reach out to arrange delivery, Nordica contacted them on my behalf to inquire. I would definitely order from them again.
30 novembre 2025
Avis spontané
Have been using a sauna and steam bath…
Have been using a sauna and steam bath for years sand we now have one right in our home. Use it 3 times a week and love it. Just received the back rests in a separate order. Not sure about them just yet, little uncomfortable and they move around. All in all great products!
5 décembre 2025
Jessica was extremely patient
Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.
12 décembre 2025
Nordica is a great company with very…
Nordica is a great company with very knowledgeable, friendly and available staff.
12 décembre 2025
Avis spontané
Working with Eric at Nordica Sauna has…
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
11 décembre 2025
Avis spontané
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
11 décembre 2025
Avis spontané
John Harvia Legend 300duo
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
10 décembre 2025
Avis spontané
It's just a bunch of people in the…
It's just a bunch of people in the Philippines. No actual store.
4 décembre 2025
Avis spontané
Réponse de SaunaKits.com
Hi Bob,
Thanks for your comment. We’d like to clarify a couple of points for anyone reading this.
We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online.
We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot.
We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to customercare@nordicasauna.com with your order details.
Chris
My experience with Jessica as top…
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
10 décembre 2025
Avis spontané
Well built
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
24 novembre 2025
great service
3 décembre 2025
Avis spontané
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