Well what can I say, ordered Wednesday and item delivered Friday. Absolutely brilliant service, amazing Prices literally more than half the price of other sites. Norton doesn’t like this websi... Voir plus
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Well what can I say, ordered Wednesday and item delivered Friday. Absolutely brilliant service, amazing Prices literally more than half the price of other sites. Norton doesn’t like this website... Voir plus
L'entreprise a répondu
You company is not unique in what it sells and operates in what I assume is a very competitive market. Where I have been impressed with Saxumo in particular is the pricing of their sale items a... Voir plus
L'entreprise a répondu
So unfortunately delivery is really not meeting their requirements, the products are top. I did complain about the time to receive but i can say my trainers are fit. Gutted they refunded my tracksuit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Magasin de vêtements de sport (activewear)
- Boutique d'accessoires de mode
- Magasin d'équipements sportifs d'extérieur
- Magasin d'articles de course à pied
- Magasin de vêtements de sport
À propos de Saxumo
Écrit par l'entreprise
With over 40 years of fashion retail heritage, including the award-winning Psyche store founded in 1982, Saxumo.com brings unrivalled experience to the world of online sports fashion.
Today, Saxumo.com is your trusted destination for sportswear and lifestyle fashion at unbeatable prices. We partner directly with leading brands such as , Lacoste, Berghaus, Under Armour, Lyle & Scott, and Merrell, ensuring 100% authentic products every time.
Why shop with us?
- Fast delivery with live parcel tracking
- Secure checkout & multiple payment options
- Hassle-free returns
- Exclusive offers on top sports fashion brands
Join thousands of satisfied UK customers who rate us highly for service, speed, and quality.
Coordonnées de contact
W10-W11 The Innovation Centre, TS10 5SH, Kirkleatham , Royaume-Uni
- info@saxumo.com
- saxumo.com
3,9
Bien
628 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I'm asking for a refund!!!!!!!
I'm asking for a refund. I sent the pants via Royal Mail 24. Today marks 10 days and I still haven't received my money! I'm getting emails asking me to wait, etc. It's my money and I want it back! Who the f... is working?
😡😡
7 avril 2026
Avis spontané
No Delivery Received, No Refund
Placed an order for next-day delivery. Nearly 2 weeks and still no sign of the item and receiving automated customer service responses when trying to cancel and request a refund. Cannot get through on their customer service number either. Would avoid this company.
6 avril 2026
Avis spontané
Sent an order back for a refund and…
Sent an order back for a refund and been waiting over a month since the refund was allegedly issued. Steer clear
18 septembre 2025
Avis spontané
Terrible terrible company
Terrible terrible company. I’ve had a string of 20 emails with them, I ordered a tracksuit and returned the top half as it was too small, I tracked the return, they received it back, I sent them the tracking item number, they didnt let me know, havent refunded me/ been in touch to arrange the option of a different size. So basically stole my money!
21 décembre 2025
Avis spontané
Réponse : Saxumo
Hi Ashley,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the level of service we aim to provide.
Please contact us directly at info@saxumo.com
or call us on 01642 777915 with your order number, and we will prioritise resolving this for you immediately — whether that’s issuing a refund or arranging an exchange in your preferred size.
We’ll make sure this is sorted as quickly as possible.
Kind regards,
Saxumo Customer Service
Very difficult to return items
I ordered large but I was sent medium. This company makes it very difficult to return items. I had to make a request to return the items, then wait until they email permission. I wasn’t sent a return label so had to pay for postage even though it was there mistake. I will not be ordering again!
10 avril 2026
Avis spontané
Réponse : Saxumo
Hi Jayden,
We’re really sorry to hear about your experience. This isn’t the service we aim to provide.
Just to clarify, we do offer a quick and easy returns process through our online portal here: https://saxumo.aftership.com/returns
— this allows customers to submit returns without needing to wait for manual approval.
If you were sent the incorrect item (medium instead of large), that’s completely on us and we apologise for that. In these cases, we’re more than happy to resolve this for you, including covering return costs.
Please contact us at info@saxumo.com with your order details so we can get this sorted properly for you.
Kind regards,
Saxumo Customer Service
Réponse : Saxumo
Thank you for your kind words, Dan!
We’re glad to hear your order arrived quickly and that you’re happy with the service. We appreciate your support and look forward to serving you again soon.
Réponse : Saxumo
Thank you for your feedback, Adam.
We’re glad you’ve had a good experience with our customer service. We’ll arrange for a callback as soon as possible—if there’s a preferred time, feel free to let us know.
You can also reach us directly on 01642 777915 or email info@saxumo.com
if needed.
Réponse : Saxumo
Thanks for your feedback, Jonathan — we really appreciate it!
We’re glad to hear your request was handled quickly. If there’s anything else we can help with, just let us know.
Réponse : Saxumo
Thank you for your feedback!
We’re really pleased to hear your order arrived quickly. We appreciate your support and hope to see you again soon.
Easy to navigate the website
Easy to navigate the website. Good prices and well informed about delivery. Would use again.
30 mars 2026
Réponse : Saxumo
Great to hear you had a smooth experience, Annette!
We’re glad you found the website easy to navigate and that everything around pricing and delivery was clear. That’s exactly what we aim for. We really appreciate your support and look forward to having you shop with us again soon!
I ordered something for Christmas
I ordered something for Christmas, the size was too small, I returned the package early January and asked for a larger size, they received the package and haven't sent the larger size out yet... It's now April, I have emailed customer service and have had a couple of replies saying they are in with it, but this is beyond a joke, they have now stopped replying to me, absolutely abhorrent service.
10 janvier 2026
Avis spontané
Réponse : Saxumo
Dear Liam,
We’re really sorry to hear about your experience; we completely understand how frustrating this must be, especially given how long you’ve been waiting. This is certainly not the level of service we aim to provide.
We’d like to get this resolved for you as a priority. Please contact us directly at info@saxumo.com or call us on 01642 777915, and we’ll personally look into this and ensure a suitable resolution is put in place as quickly as possible.
Very nice and comfortable clothes and…
Very nice and comfortable clothes and very fast delivery
2 avril 2026
Réponse : Saxumo
Thank you for your kind feedback, Aras!
We’re really pleased to hear you found the clothes comfortable and that your order arrived quickly. That’s exactly the experience we aim to deliver every time.
We appreciate your support and hope to see you shopping with us again soon!
Réponse : Saxumo
Thank you for your review, Charles!
We’re glad to hear you’re happy with the clothing — we really appreciate your support and hope to see you back again soon.
Very pleased with the boys track suit
Very pleased with the boys track suit.
Well made. My grandson will love it. Will buy from here again. Good price as well.
1 avril 2026
Réponse : Saxumo
Thank you for your kind review, Denise!
We’re really pleased to hear you’re happy with the tracksuit, we’re sure your grandson will love it. Great to hear you found it good value too.
We appreciate your support and look forward to having you shop with us again soon!
Réponse : Saxumo
Thank you for your review, Kevin!
We’re really pleased to hear you’re happy with the value, service, and quality – that’s exactly what we aim for every time. We appreciate you taking the time to share your feedback and hope to see you shopping with us again soon.
Thanks again for your support!
I had very bad experience
I had very bad experience, they sent a wrong item and would not cover the shipping back. All was covered by my expenses. The return process is also dodgy, they got to approve it first.. I would not buy again!
26 mars 2026
Réponse : Saxumo
Hi Nor,
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide.
If an incorrect item was sent, we would always want to resolve this properly. Our returns process does require approval first so we can review each case and ensure the correct outcome, but it should always be straightforward and transparent.
For reference, we do offer a simple and easy-to-use returns portal here:
https://saxumo.aftership.com/returns
We’d really like to look into this for you and get it resolved. Please contact our team at info@saxumo.com with your order number, or call us on 01642 777915, and we’ll make this right as quickly as possible.
Thanks for bringing this to our attention.
Réponse : Saxumo
Thank you for your review, Douglas — we really appreciate it.
We’re glad to hear you were happy with both the price and the quick service. We aim to keep things simple, fast, and great value every time.
Hope to see you back again soon!
Super fast delivery and great prices
Super fast delivery and great prices, ordered Saturday and was here by Tuesday. Thank you
30 mars 2026
Réponse : Saxumo
Thank you for your review, Andrew!
We’re really pleased to hear your order arrived quickly and that you’re happy with the prices.
We aim to keep delivery fast and reliable, so it’s great to know that came through.
If you ever need anything, feel free to reach out to us at info@saxumo.com
or on 01642 777915 – we’re always happy to help.
Thanks again for your support!
Brilliant company with good deals
Brilliant company with good deals, and fast delivery who actually had the product I wanted £20 cheaper than Next, I would definitely recommend them and use this company again for future purchases.
30 mars 2026
Réponse : Saxumo
Thank you for your review, Keri!
We really appreciate your kind words – great to hear you found exactly what you were after at a better price and with fast delivery. That’s exactly what we aim for.
Thanks for recommending us, and we look forward to having you shop with us again soon!
If you ever need anything, feel free to contact us on 01642 777915 or info@saxumo.com
Absolutely love shopping on saxumo.com…
Absolutely love shopping on saxumo.com quality clothes and fast delivery at reasonable prices
27 mars 2026
Réponse : Saxumo
Thank you for your great review, Michael.
We really appreciate your kind words and are pleased to hear you love shopping with us. It is great to know the quality, pricing and fast delivery all stood out.
We hope to see you back at Saxumo again soon.
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