The customer service is top notch. Extremely responsive, personable, and solutions-oriented. I purchased 2 shirts from Saysky. The feel of the fabric is luxurious... soft, breathable, and some wei... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had an issue with a pair of shoes. I got a swift reply with options on how they could resolve my issue including keeping the shoes and a credit to spend in store. Very polite responses and great commu... Voir plus
L'entreprise a répondu
Very misleading shipping price. Just €7. But then FedEx wouldn't deliver it without me paying another €15 in handling fees (not duty and tax). Total is now more than 50% of what the product itself cos... Voir plus
L'entreprise a répondu
Terrible customer service!! I purchased an overpriced tee shirt as a birthday present on their website, received a confirmation email and expected delivery date, only to later recieve an email sta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Premium performance sportswear with an urban and casual attitude.
Coordonnées de contact
Willemoesgade 7C, 2100, København Ø, Danemark
- support@saysky.dk
- saysky.dk
3,1
Moyen
379 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : SAYSKY
Hi there,
Thank you for the kind words! We’re really happy to hear you’re enjoying both the products and the customer service. That combination means everything to us 🌟
We truly appreciate your support and look forward to being part of your future runs 🏃
All the best,
SAYSKY
Top notch customer service, soft fabric
The customer service is top notch. Extremely responsive, personable, and solutions-oriented.
I purchased 2 shirts from Saysky. The feel of the fabric is luxurious... soft, breathable, and some weight without feeling heavy. One of the shirts has the kitty on it and I feel like a Cheetah running in it! I will most definitely buy additional shirts from Saysky.
1 avril 2026
Avis spontané
Réponse : SAYSKY
Hi Monique,
Thank you so much for the kind words! We’re thrilled to hear that you had a great experience with our customer service, that’s something we truly take pride in.
It’s even better to know that you’re enjoying the shirts. “Cheetah mode” is exactly the feeling we’re going for 🐆 The combination of comfort, breathability, and performance is at the core of what we design, so your feedback means a lot.
We can’t wait to have you back for your next run (and your next SAYSKY piece). If you ever need anything, we’re always here to help.
Keep chasing those miles!
All the best,
SAYSKY
Had an issue with a pair of shoes
Had an issue with a pair of shoes. I got a swift reply with options on how they could resolve my issue including keeping the shoes and a credit to spend in store. Very polite responses and great communication. Highly recommend.
10 avril 2026
Avis spontané
Réponse : SAYSKY
Hi Lee,
Thank you for sharing your experience! 🙌
We’re really glad we could sort things out quickly and find a solution that worked for you. Great communication and taking care of our customers is what we strive for every day.
Appreciate the recommendation - it means a lot! 💛
All the best,
SAYSKY
Very quick delivery
Ordered a couple of bits on Thursday, arrived on the next Tuesday.
Materials and fit are excellent.
Thanks guys, Legends.
14 avril 2026
Avis spontané
Réponse : SAYSKY
Hi Adam,
Thanks so much for the kind words! 🙌
We’re glad to hear your order arrived quickly and that you’re happy with the materials and fit, that’s exactly what we aim for.
“Legends,” you say? We’ll do our best to live up to that 😄 Thanks for being part of the Saysky community!
All the best,
SAYSKY
Terrible customer service!
Terrible customer service!! I purchased an overpriced tee shirt as a birthday present on their website, received a confirmation email and expected delivery date, only to later recieve an email stating my order had been cancelled. No apology just rude!!
Following several emails (with a late apology) they send a discount code and good news that the item is back in stock but I would have to start again to order it on their website.
So.. I start again, only to find its out of stock again, so I email again and and told "yes out of stock again, have a nice weekend" !!! Unbelievable!!
Buyers beware :(
20 mars 2026
Avis spontané
Réponse : SAYSKY
Hi Claire,
Thank you for your review. We’re very sorry to hear about your experience and understand how frustrating this situation must have been, especially as it was intended as a birthday gift.
Unfortunately, your original order had to be cancelled as the item was out of stock at the time. We sincerely apologize for this and for any inconvenience caused. As a gesture of goodwill, we provided a voucher for a future purchase and informed you as soon as the item became available again.
As our products are sold on a first-come, first-served basis, and we unfortunately cannot reserve items, the product sold out again before your next purchase was completed. We understand this is disappointing and truly regret the timing in this case.
We always aim to provide a helpful and transparent service, and we’re sorry that this was not your experience. If there is anything further we can assist you with, please don’t hesitate to reach out to us directly.
Best regards,
SAYSKY
Customer Service - 5 stars!
I was sent a pair of flow+ 7" shorts which had a small fault with them. Emilie, from customer services, who I have been dealing with has been a credit to Saysky.
She offered a full refund immediately due to the fault and understood that i needed them for an upcoming Half Marathon. With that in mind, she has offered various different routes to satisfy my need to keep hold of the shorts and has been a pleasure to deal with. Would recommend and will order again!
16 mars 2026
Avis spontané
Réponse : SAYSKY
Hi,
Thank you so much for your kind review and for taking the time to share your experience! 🙌
We’re sorry to hear about the issue with the shorts, but we’re really happy that Emilie was able to help and find a solution that worked for you, especially with your upcoming half marathon in mind 🏃
We truly appreciate your kind words, and we’ll be sure to pass your feedback on to Emilie.
Best of luck with your race, and we’re very glad to hear you’ll be ordering again!
All the best,
SAYSKY
Amatør returnering
Amatør returnering. Køb ikke her, hvis du er i tvivl om størrelse.
Vi er i 2026, og de vil stadig have, at man selv printer sin returlabel.
15 mars 2026
Avis spontané
Réponse : SAYSKY
Hej Victor,
Tak for din feedback og beklager din oplevelse.
Vi er helt enige i, at returprocessen skal være så nem som muligt, og vi forstår godt, at det kan være besværligt at skulle printe en returlabel. Vi arbejder på at få implementeret en QR-kodeløsning og håber at kunne tilbyde denne mulighed i fremtiden.
Tak fordi du tog dig tid til at dele din oplevelse, det hjælper os med at blive bedre.
Bedste hilsner,
SAYSKY
Small issue handled with fantastic customer service
Had a small issue at first, wrong hat was sent out. But these things happen, they sorted it right away and re-sent an alternative item. Great customer service and great products.
27 février 2026
Avis spontané
Réponse : SAYSKY
Hi Tim,
Thank you so much for your review! 🙌
We’re sorry that you received the wrong hat initially, but we’re really happy to hear that the issue was resolved quickly and to your satisfaction.
Providing great customer service is very important to us, so it means a lot to hear your feedback. And of course, we’re glad you’re enjoying the products as well! 🌟
Thanks again for your support. We hope to see you back at Saysky soon!
Best regards,
SAYSKY
Great thanks for Customer Support
I ordered just more items at Saysky and normally I receive it very fast! This time after two weeks there was nothing and the Track&Trace stay the same.
I sent a message to Customer Care and they checked it and the package was not tracable.
They send it again and next day I received it all, even the shirt what was Sold out!!
I’m very glad and pleased how they solve this. I buy a lot because of the quality and nice outfits of this brand.
Special thanks to Emilie for the support
11 mars 2026
Avis spontané
Réponse : SAYSKY
Hi Hans,
Thank you so much for your detailed review and for your continued support. It truly means a lot to us! 🌟
We’re very sorry about the delay and the issue with the tracking, but we’re really happy to hear that our Customer Care team was able to resolve it quickly and get your order to you the next day.
A special thank you for mentioning Emilie – we’ll make sure she sees your kind words!
It’s amazing to hear that you keep coming back for the quality and our styles. That’s exactly what we aim for. We hope you enjoy your new gear, and we look forward to seeing you again soon! 🏃
Best regards,
SAYSKY
Customer support - return
Very positive experience with customer service during a return. The representative was extremely friendly, helpful, and accommodating, and worked in a very solution-oriented way. The entire process was handled smoothly and to my complete satisfaction.
12 mars 2026
Avis spontané
Réponse : SAYSKY
Hi,
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re really happy to hear that you had such a positive experience with our customer service and that the return process went smoothly. Providing friendly, helpful, and solution-oriented support is exactly what we strive for, so your feedback truly means a lot to us.
Thanks again for your support. We hope to see you back at Saysky very soon! 🏃
Best regards,
SAYSKY
Misleading shipping price
Very misleading shipping price. Just €7. But then FedEx wouldn't deliver it without me paying another €15 in handling fees (not duty and tax). Total is now more than 50% of what the product itself cost. This should be disclosed on the website.
26 février 2026
Avis spontané
Réponse : SAYSKY
Hi,
Thank you for sharing your feedback. We're sorry to hear about your experience with the shipping process.
The €7 shipping fee covers the standard shipment cost from SAYSKY to your country. Additional fees such as customs clearance, handling, or import duties are set by the carrier or local authorities and are unfortunately outside of our control. These charges are standard practice for international shipments and not a fee imposed by SAYSKY.
We understand that unexpected charges can be frustrating, and we’re always looking for ways to make this clearer for our customers. You can find more details about shipping and potential additional fees in our Shipping & Returns section.
We appreciate your feedback and hope this helps clarify the situation. If you have further questions, feel free to contact us at support@saysky.dk.
Best regards,
SAYSKY
Min oplevelse med ejeren var stærkt…
Min oplevelse med ejeren var stærkt grænseoverskridende og uacceptabel. Jeg følte mig presset i en situation, hvor jeg ikke oplevede at have et reelt valg. Det har haft alvorlige personlige konsekvenser for mig. Jeg vil kraftigt fraråde andre at indgå i private eller personlige relationer med denne virksomhed.
25 février 2026
Avis spontané
Réponse : SAYSKY
Hej Line,
Vi tager alle anmeldelser alvorligt, men vi kan desværre ikke genkende den situation, du beskriver.
Vi har gennemgået vores systemer og kan ikke finde dig registreret som kunde hos SAYSKY, og anmeldelsen ser heller ikke ud til at relatere til en oplevelse med vores produkter, webshop eller kundeservice.
Hvis din anmeldelse vedrører en konkret ordre eller en reel oplevelse med os, er du meget velkommen til at kontakte os direkte på support@saysky.dk med flere oplysninger, så vi kan undersøge sagen nærmere.
Venlig hilsen,
SAYSKY
Saysky’s returpolitik og kundeservice burde tages op til revision.
Det er virkelig lækkert sportstøj Saysky sælger. Men deres returpolitik og kundeservice er bestemt ikke særlig god. Har lige købt sportstøj for over 2500 kr. Jeg returnere 2 stk tøj, da størrelserne ikke passede til mig. Så jeg skulle betale i alt 1490 kr. De 1000 kr har jeg betalt via et gavekort - troede jeg, men nej! Saysky returnere først de 1000 kr fra gavekortet tilbage på gavekortet, og opkræver så hele betalingen på de 1490 kr, og jeg kan ikke bruge gavekortet! Jeg mener - åbenbart som en hel del andre kunder, som har skrevet anmeldelser, at de skal tage deres returpolitik op til revision. Det vil helt sikkert hjælpe på antal stjerne på Trustpilot og på at få glade kunder, som har en god oplevelse med deres kundeservice.
31 janvier 2026
Avis spontané
Réponse : SAYSKY
Hej Vibeke,
Tak for din anmeldelse og for de pæne ord om vores produkter. Det sætter vi stor pris på!
Vi er dog kede af at høre, at du har haft en frustrerende oplevelse i forbindelse med din returnering. Når en ordre er betalt helt eller delvist med et gavekort, bliver refunderingen som udgangspunkt tilbageført til gavekortet først, da det betragtes som den oprindelige betalingsmetode i vores system.
Dette fremgår også af vores returpolitik på hjemmesiden:
"Har du brugt et gavekort til at betale din ordre med, refunderes beløbet altid tilbage til gavekortet før et eventuelt restbeløb udbetales."
Du kan læse mere om vores returpolitik her: https://saysky.dk/pages/returns
Vi forstår dog godt, at det kan virke forvirrende, og vi tager din feedback med videre internt.
Vi håber, at du finder nogle andre produkter, du kan bruge dit gavekort på. Du er altid meget velkommen til at kontakte os, hvis du ønsker hjælp eller vejledning til at finde produkter, der passer til dine behov
Bedste hilsner,
SAYSKY
customer service needs improving
I originally made a purchase taking into consideration the discount code they provided to me of 10% for your first purchase. This code did not work and so I contacted the team after I had already made the purchase to inform them. They said that they are unable to provide me with a 10% refund and gave me a 15% discount for my next purchase with them. I sent back one of the 2 products I had bought to compare sizing and they deduct 7euros when refunding you for processing. So in the end a product of which I expected to cost me 68.50 has now cost me 82.00. The product is nice but jesus it's not THAT nice. I'd rather buy from mainstream providers that give the same product but cheaper AND better customer service.
20 janvier 2026
Avis spontané
Réponse : SAYSKY
Hi Lillie,
Thank you for sharing your feedback, and we're sorry to hear that your experience didn’t meet your expectations.
Regarding the discount code, our welcome codes unfortunately cannot be applied retroactively once an order has been completed. In situations like this, our team will often try to offer an alternative solution, such as a discount for a future purchase, which is why you received the 15% discount code.
For returns, we do charge a €7 processing/return handling fee, which is outlined in our return policy on the website. This helps cover part of the logistics and handling costs associated with returns.
That said, we truly appreciate you giving SAYSKY a try and we're glad to hear you liked the product itself. If there’s anything we can still help clarify or assist you with, please feel free to reach out to us at support@saysky.dk with your order details.
Best regards,
SAYSKY
Fit terrible and service even worse
Size guide on website was wildly inaccurate. Literally couldn't get the shorts on. Customer service took 10 days to reply, with basically a "tough, pay to return". Will be forced to use Consumer Rights laws. Would not use or recommend.
2 janvier 2026
Avis spontané
Réponse : SAYSKY
Hi there,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
Our goal is always to provide accurate sizing guidance and helpful customer support, so we're sorry that the shorts you received did not fit as expected and that you experienced a longer response time than we aim for. We normally strive to reply to all inquiries within 24-48 hours, so a 10-day delay is certainly not the experience we want for our customers.
Regarding returns, our standard policy requires customers to cover the return shipping cost unless the product is faulty. That said, we always want to look into each case and help find the best possible solution.
If you’re open to it, we’d really appreciate the opportunity to take another look at your case. Please feel free to reach out to us at support@saysky.dk with your order number so we can assist you further.
Best regards,
SAYSKY
0 stars
0 stars - return made a month ago. Zero comms. Zero response from customer services. Zero refund. Avoid.
9 décembre 2025
Avis spontané
Réponse : SAYSKY
Hi David,
We're sorry to hear that you didn't receive a reply from our customer service.
We strive to respond to all inquiries within 24-48 hours, and I cannot find any messages from you. Have you contacted our customer service email at support@saysky.dk?
Please don't hesitate to reach out to us again if the matter hasn't been resolved yet. We'd be more than happy to help you find a solution.
Best regards,
SAYSKY
Poor customer service.
I ordered a pair of running shoes from the UK website. It showed that my size was in stock and I received an email saying that my order had been received and that I would receive a notification when it had been shipped. Shipping time was said to be 2-3 business days.
When, after a week, I had not received any update I tried to contact them but the emails bounced. I had to contact their Danish office. They replied that my order was being cancelled but gave no explanation. I demanded and received a full refund.
24 novembre 2025
Avis spontané
Réponse : SAYSKY
Hi Edward,
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your order.
It’s always our goal to provide clear communication and timely updates, and we apologize that this was not your experience. Occasionally, stock discrepancies between our website and our warehouses can result in an order being cancelled, but we understand that this should have been communicated more clearly.
We’re glad to hear that your refund was processed, and we appreciate your patience in contacting our Danish office. Your feedback is valuable and will help us improve both our stock visibility and communication for future orders.
If you have any questions or would like assistance with a new order, please don’t hesitate to reach out to us at support@saysky.dk.
Best regards,
SAYSKY
God kundeservice trods lang…
God kundeservice trods lang forsendelsestid. Fik fin kompensation. Og gode løbetights.
11 novembre 2025
Avis spontané
Réponse : SAYSKY
Hej Marie,
Tusind tak for din anmeldelse og de pæne ord!
Vi er glade for at høre, at du havde en god oplevelse med vores kundeservice, selvom forsendelsen tog lidt længere tid end forventet. Det betyder meget for os, at vi kunne finde en løsning, du var tilfreds med.
Og hvor er det fedt at høre, at du er glad for dine løbetights. Vi håber, de får mange gode kilometer på vejene. 🏃♂️
Bedste hilsner
SAYSKY
Elendig returhåndtering – stadig ingen penge efter en månedøbetøj til min kæreste den…
Jeg købte løbetøj til min kæreste den 3/9. Hun fik det i gave den 1/10, men ville returnere nogle af varerne, fordi hun allerede havde fået det samme fra sine forældre. Returen blev sendt hurtigt tilbage, og vi ventede blot på pengene.
Imens skifter vi bank og informerer Saysky om dette, så de kan refundere til det rigtige kort. Det viser sig dog, at det slet ikke var nødvendigt – for returen var ikke engang blevet ekspederet endnu.
Nu er vi omkring 7 mails og snart en måned senere, og jeg har stadig ikke fået mine penge tilbage. Enten er deres system fuldstændig i udu, eller også er deres økonomiafdeling så presset, at de ikke har tid til at behandle returer.
Uanset hvad, er det helt under al kritik. Jeg handler aldrig her igen – hold jer væk, det er simpelthen ikke tiden og besværet værd.
30 octobre 2025
Avis spontané
Réponse : SAYSKY
Hej Rasmus,
Tak for din anmeldelse. Vi er kede af at høre, at du har haft en frustrerende oplevelse i forbindelse med en returnering.
Vi har forsøgt at finde din ordre ud fra oplysningerne i anmeldelsen, men vi kan desværre ikke finde nogen ordre registreret i dit navn i vores system. Derfor har vi heller ikke mulighed for at se, hvad der eventuelt kan være gået galt i processen.
Når en refundering behandles hos os, bliver beløbet altid automatisk tilbageført til den oprindelige betalingsmetode. Et eventuelt bankskifte påvirker derfor normalt ikke selve refunderingen, da pengene stadig vil blive sendt tilbage til det kort eller den konto, der blev brugt ved købet.
Hvis du har mulighed for at sende os dit ordrenummer eller den e-mailadresse, der blev brugt ved købet, vil vi meget gerne undersøge sagen nærmere for dig. Du er velkommen til at kontakte os på support@saysky.dk, så vi kan hjælpe dig videre.
Bedste hilsner,
SAYSKY
Paid £14 for express delivery, order never dispatched!
I paid £14 for a 1-2 days delivery on 11th October. My order of nearly £100 has STILL not been dispatched. They do not provide a phone number to call and do not reply to emails!
This was my first time ordering from Saysky as my husband is running a 100k race THIS SATURDAY and he urgently needs the items I've ordered.
I've heard good things about their running gear but they have not dispatched my goods on time and don't keep customers informed - pretty poor service.
11 octobre 2025
Avis spontané
Réponse : SAYSKY
Hi Lizzy,
Thank you for your review, and we're very sorry to hear about your experience.
We completely understand how frustrating this must feel, especially when the order was needed for an upcoming race. From your review, it does sound like we may have made a mistake in handling the order, and we sincerely apologize for the inconvenience caused.
We would really appreciate the opportunity to look into this further and make it right for you. Please feel free to reach out to us at support@saysky.dk with your order details, and we’ll be happy to review the case and offer a compensation for the trouble.
We truly hope your husband had a great 100k race, and we’re sorry that this situation affected your first experience with SAYSKY.
Best regards,
SAYSKY
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.