Scenic Avis 

We have not yet made it to the cruise. That’ll be in May 2023.

Scenic took our deposit and were great to deal with. That’s where the good experience to date ended.

We are doing other things while in Europe and need to make arrangements now. We need Scenic advice on flights for the cruise before we can make arrangements.

I have called Scenic a number of times and waited at least an hour without being answered. I have tried their webchat, as suggested while waiting on the phone. No one is there to chat to. I have emailed a number of times and been advised that they are busy and will get back in 2-3 working days. Three weeks later I have heard nothing.

We received a letter from their CEO explaining that Scenic has encountered problems in recent times. He apologised and promised things are improving. Clearly this is rubbish.

Do not deal with this company. They do not offer 5 star experiences. It is impossible to contact anyone, phones and emails are not answered. Even a personal letter sent by recorded delivery to the chief executive has not been acknowledged.
During our recent Danube cruise due to low water levels it was necessary to change ships. Unfortunately when we arrived on the second ship we found that we had been allocated a cabin of a lower grade. No one had the courtesy to advise us of this change and when we complained to the cruise director we were told that we would have to take the matter up with our travel agent when we returned home.

Cruise from Amsterdam to Budapest change boats 3 times because of this I missed the part I really wanted to see the Rine valley,we spent 5hours on a coach then another 4hour further down the river.

I have a major concern I would like to bring to your attention.
My partner & I conducted a RAT test (which was negative) prior to departing Darwin on 20 June, on a Scenic Tour of Top End & Kimberley.
Unfortunately, my partner was COVID positive by a RAT test when we reached Mercure Kakadu Crocodile Hotel on 22/6.
Once we advised the Tour Director, Mark of our circumstances he told a web of lies to everyone.
1). He told Management of the hotel that we had a family emergency and were leaving the tour to return home.
2). He told the remaining passengers on the bus, that we were leaving the tour because of a family emergency.
3). They then proceeded through NT & WA, with the indigenous communities being put at risk because I believe my partner caught COVID from someone on the bus.
I have followed up with Scenic that they have complete disregard for everyone with these lies they are happy to tell.
My concern is the fact when we left our room at the Mercure Crocodile Hotel, two young men then went inside to clean the room.
We then sat in the hotels reception waiting for a lift back to Darwin for flight home as we were unable to get suitable accommodation to isolate.
I’m angry that a “so called” reputable company can get away with these lies when we were completely honest.
I believe you should be aware of this indiscretion by Scenic Tours.

we booked a river cruise to Vietnam/Cambodia for September 2020. Evergreen cancelled our trip due to the China virus and although presenting medical documentation to state we can not take the vaccine, Evergreen/Scenic are refusing to refund the monies we paid for this trip. Very poor Evergreen/Scenic..(Booking Ref. 670928). , Section 5. Cancellation, delays and changes to Your Itinerary. It clearly states at para 5.4 if Evergreen Tours (i.e.. Scenic Tours) delayed for more than 7 days FOR WHATEVER REASON, the customer may terminate the contract and has the option to request either a full refund or a credit towards future tours. Despite numerous attempts via email, Donna Willis (Guest and Corporate Affairs Manager) has FAILED to furnish a direct response to a number of questions I have put to her...

You never know more about a company than when something goes wrong. Covid hit, and Scenic put the walls up. Where customers who were cancelled (the company cancelled, not the paying public) have to fight protracted battles through consumer and tribunal systems to get a refund - which was stated in Scenic’s own Ts and Cs. Scenic have rejigged their Ts and Cs which manifestly favour themselves, and virtually remove all option of a refund. Surely this is in contravention of consumer law? If I order a product and the company doesn’t deliver, I’m entitled to a refund UNLESS it’s Scenic, in which my money is kept with them for a couple of years. They’re keen to tout their Australian origins, but the concept of mateship has passed them by. The battle to recoup our money costs time, money, and mental health. They couldn’t care less. They estimate up to 6 months to repay customers. However, the majority of customers paid them promptly, and if we’d said ‘we’ll get to it later’ they would have cancelled and kept our deposit. If they get customers in the future, I would: (joke! Would never use a company this unethical again) negotiate the Ts and Cs so it’s equitable. They cannot hold all the cards. Pay using a method you can obtain a chargeback with in the off-chance they cancel and you have to jump through hoops to get your money back. I’m bitter and poorer for dealing with them. Add insult to injury: comment on their social media, and they remove or hide it. Heaven forbid anyone should think they’re not amazing!

I understand that the company invokes disaster clauses to avoid giving refunds and then attempts to look like/to be good corporate citizens by offering credit vouchers. They claim those vouchers will be refunded if unused in December 2022. But the product we purchased (a Baltic Cruise) is not being offered again. We will be unable to use that voucher for the experience and know that right now. It’s a large amount of money to withhold.#600873