Scent Decant Avis 568

I ordered a sample of Baccarat rouge 540. I didn't realize I had ordered this from them over a year ago. I thought my first order was with a different company. Both times I received this sample, it had no scent whatsoever, except for rubbing alchohol. They said I could return it for another sample, but I would have to pay for the return,which would be more than the cost of the sample. They charge a $1 surcharge on each order for shipping falsely advertise products.

I just received my first order from ScentDecant. I ordered 12 samples of the most popular fragrances. I am beyond pleased, The decanters are full, labeled and packaged beautifully. They all came together in a beautiful velvet pouch and are authentic brands. I use some of these brands and can tell they are the real thing. I received a coupon for the next purchase and am ready to order more. This is my fragrance headquarters!!

Their product selection and prices are amazing, we all know that. I just found out their customer service is equally amazing. My package got lost in the mail and they issued a resend as soon as the alloted time expired for the original package. They stayed in constant communication throughout the ordeal and never gave me any trouble at all. I will remain a loyal customer.

had a problem with receiving my order and the customer support was very helpful with assisting me and had quick communication along the way.

Wonderful communication, great products!

Loved the ability to buy a group of samples and when one sample arrived damaged, customer support was quick to send another one once I showed proof of the damage. Very happy and would use again to try new colognes!

Still waiting on my products. After inquiring it appears the package is held up at a post office. Editing my review to reflect that I did receive a response.

I love the scents my husband and I get from scent box. Even when I had an issue with my delivery they worked with me to resolve it with no issues.

They mistakenly sent me the wrong sample and immediately upon notification sent out the correct one.

Great service correcting a shipping error. They were very courteous and responsive!
Sandra C.

I've had a great experience with this company! They are prompt in their delivery. Their customer service is very responsive. I will continue to order fragrances from them!

The shipment was smooth and the fragrances good great for sampling

EDIT: They let me return the perfume without issue. However, I had to cover the return shipping.

Beware: In my first order from ScentDecant I received a leaking and dubious-looking bottle of Replica: "By The Fireplace" perfume. But the perfume in the bottle smelled nothing like Fireplace. Both my wife and I could confirm this, and she's ordered the same scent for years.

I won't speculate how culpable Scent Decant may have been, but I most certainly received a defective or possibly fraudulent product.

This was a rough experience, but since I could return it without too much hassle I adjusted my review from 1 star to 3 stars for their honesty. I will not, however, try purchasing from them again.

Amazing experience ordering from them! Will absolutely do it again. Customer service goes above and beyond!!

Very helpful and service friendly easy to buy.

Very helpful, one of my orders was missing and they sent another free of charge.

Return buyer. Everything as described, great service. Once had a broken 1ml sampler, that they quickly took care of and sent a replacement

My order experience was great! I ordered a product that had sold out, and I was promptly notified and reimbursed. The customer service rep was extremely helpful. I lived my order i received and I will ordering again in the near future!

These guys are awesome, had some shipping issues they took care of free of charge. Will definitely be using again. Good way to make sure you like the fragrance before investing in it. First day wearing new Tom Ford and I absolutely love it.

I have placed three different orders with scentdecant.com and I never had an issue. The credit card was bill correctly. All the bottles were filled to the top. The Cologne was always shipped to the right address. I have always just used regular shipping so I can't speak about the express shipping. I highly recommend ScentDecant!