The sample after shave was modified
The sample after shave was very good the smell lasted 24 hrs the bottle purchased was of a diluted product and the smell lasted less than a hr i have emailed them my comments but they have not replied i will not be buying from this company again not worth buying
Réponse de Scentoud
Hi Stuart,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience, as this is not the standard we aim to deliver.
We have carefully checked all of our communication channels, including our email inbox and social media messages, but we’re unable to find any correspondence from you regarding these concerns. That said, we absolutely want to resolve this for you.
To help us investigate further, could you please confirm:
• Which product you purchased
• When the order was placed
• The email address used at checkout
If you feel the product you received did not meet expectations, we are more than happy to offer a replacement or a full refund upon return of the item. Customer satisfaction is extremely important to us, and we would appreciate the opportunity to make this right.
Please contact us directly at scentoud@hotmail.com and we will prioritise this for you.
Kind regards,
Saint Oud Customer Care Team