Didnt actually get my package because there was a problem at the post office and the i formation from their side, but this company was completly understanding. They answeree every email and made sure... Voir plus
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Lisez les avis des autres
ScentRabbit did not disappoint 👏 I was totally happy with my purchase. It's a legitimate company.I was happy I paid much less for my cologne then had I purchased it from an upscale retail store. T... Voir plus
I splurged for my birthday and got Queening from Mind Games. I even got to save a little coin. Shipping was fast, despite a hiccup with USPS (may I recommend literally any other carrier? USPS couldnt... Voir plus
L'entreprise a répondu
Definitely the legit fragrance, I was a bit skeptical because the price was the lowest I could find for a 4.2 oz while still looking professional and legit but this has exceeded my expectations for su... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission to provide everyone with access to the perfect fragrance remains the same and we look forward to continuing to provide our customers with new and exciting scents for years to come. We know that selecting a fragrance can feel overwhelming… especially when you are ordering online! And when you are ready to commit to a full bottle of perfume that you love, we are pleased to offer you those perfumes as we are working directly with many brands and growing our retail collection everyday. We are here to support you throughout your fragrance journey and ensure that you find the best scents for you! Feel free to contact us for any assistance you may need.
Coordonnées de contact
Etats-Unis
- info@scentrabbit.com
- scentrabbit.com
4,7
Excellent
120 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was skeptical about a company that I …
I was skeptical about a company that I never heard of . That's for sure. But the quick communication and dedicated website eased my fears.
26 octobre 2024
Excellent experience
Shipping time was good as well as packaging. I have no complaints. Great service!
5 octobre 2024
HORRIBLE SERVICE!
HORRIBLE SERVICE!! After 5 days of no confirmation of an order I placed for $144, I was able to email them by filling out some stupid form (???). You can’t call. No number. Within 2 hours, I receive another email stating that a shipping label has been created. THE SAME DAY I CONTACTED THEM. I WILL NEVER ORDER FROM THIS BUSINESS AGAIN!!
10 octobre 2024
Avis spontané
Réponse : ScentRabbit
Hello Denise,
I apologize for the inconvenience. An order confirmation was sent on October 5
Order confirmation email was sent to Denise (Last name redacted) (email redacted).
1:12 PM.
Our email address is listed all over the website, including on the bottom of every page and even on the contact us page. If you look at our shipping policy, we mention that handling time is 2-3 business days and that things might take longer sometimes since we are human as well and things happen. Additionally, the order was placed on Saturday and you will be receiving it on the next Saturday, which is 5 business days from the day of your order and is within the 5-8 business day quote that we give for all our orders.
Nevertheless, we received an email from you today at 3:07 PM saying that you had emailed us asking for confirmation and responded at 3:12 PM mentioning that we did not receive any prior email and we provided a screenshot for proof as well. We asked that you forward us the email. We also stated that we would like to see where the disconnect happened, however, we received no response. You have already purchased from us before and we shipped the item the next day of your order.
Thank you,
Kevin
Amazing price and quick shipment will…
Amazing price and quick shipment will buy again
5 septembre 2024
First time buying from this site
First time buying from this site. Great communication.. Great speed on delivery and I saved $50 between this and any other site for the fragrance I bought. Thank you!!
1 septembre 2024
Réponse : ScentRabbit
Hello Stephen,
The order was placed on Saturday and Monday was labor day. We shipped Tuesday. As far as we know, there were no delays with your order and you will be receive your item on the exact day that was estimated to you.
Thank you,
ScentRabbit
Great Customer Service
I had an issue with shipping/tracking, I was able to speak to someone who was very kind and able to correct the issue for me right away. I received my item on time, they were great and easy to work with.
29 août 2024
Réponse : ScentRabbit
Hello Angie,
We emailed you regarding this and we resolved this issue.
Thank you,
ScentRabbit
= Rabbits Are Smart Creatures =
Excellent product selection. Beautiful photos. Clear descriptions. Fair prices. FREE SHIPPING. BONUS: Occasional / informed direct communication with Mister Rabbit himself. A magical combination, for certain.
25 août 2024
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Awesome Fragrance Experience
Great product and the shipping was very quick! They communicate from the time the order is placed until it arrives at your door. Packaging was done extremely well also.
30 juillet 2024
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Fragrance is very very weak
Fragrance is very very weak. Not sure where and when the seller got it from but the top notes last 20 minutes and the middle and base notes are absolutely absent 🤔.
1 août 2024
Réponse : ScentRabbit
Hello Derrick,
We buy all of our products directly from the distributors and we buy in small batches in order to keep our stock fresh.
Please email us and we can discuss how to work over this!
Thank you,
ScentRabbit
Fast communication and great reply…
Fast communication and great reply awesome,good business!
1 août 2024
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Awesome experience!!
Awesome experience!!! Authentic product and extremely fast shipping.
25 juillet 2024
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
Very good experience!
Very good experience- I'm very, very pleased. I totally recommend them- you won't be disappointed. A+++
30 juin 2024
Réponse : ScentRabbit
Hello,
I'm glad you had a great experience with us!
Thank you,
ScentRabbit
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