Scentwave Avis 

Mine stopped working in December been trying to contact them still no reply 5 months later

They have sorted my order owt now so big thanks to them

Don’t waste your money, bought one used it occasionally for 1 month, now it’s not working. I have had emailed them, however no reply. It’s been 3 weeks since.

Bought 2 products one went faulty, tried to email and Facebook messenger. Just to get an automated reply we will get back to you.
Don’t use this company they take your money and never reply to any messages or complaints you have.
Very bad customer service, no help or support

Don't buy from here as they sell shoddy goods that break down after a few months but as there is absolutely no customer service from them to resolve the problem as its under guarantee still. All you get is an automated reply saying she's on mat leave and will get back to you when she can. As a business you would put someone else on the job if you are unable to do it not just ignore customers whilst still taking their money.

I ordered a scentwave diffuser and 3 oils but within just over a month the diffuser has stopped working, I contacted scentwave to no avail 3 times I've emailed them and I get the same answer, she is on maternity leave, stear clear from this company they are just scammers and discusting customer service if that's what you want too call

I have had good experience from scentwave i love the unit and variety of different oils there are. My favourite is fresh unstoppable smell. I have two units one in hallway and one in bedroom. Struggling to get 3rd unit as sold out . But just purchased 3 more scents to try

Bought 2 units one of which h would not hold charge, after trying to contact the company which took ages for a response, I was told to return the diffuser for testing. It was tested using their own cable not the one they supply with it. They said it worked fine but have not tested it with the cable it comes with. They have not returned my unit even though I paid for it and paid to return it for testing. They have now blocked me on social media. Absolutely dreadful Company, my advice is not to buy from them check reviews before you waste your money. I will take this further I am sick and tired of being ripped off

had the device for about a month and doesnt hold charge (using the default charger as well)

I have not received my order however received an email to leave a review of the products. The products have not even been dispatched yet despite placing the order on 26/06/25. Order number 57944

Dreadful Customer Service
Bought 2 machines as the 1st one was fab
Contacted on 31st May toasty one wasn't working and the bottle was jammed cracking the top
I was promised it would be sorted and Id be contacted on the Monday 2nd July
Still awaiting that despite messaging twice, emailing and Facebook ingles
I did disturb the lady on a Saturday evening as she was at dinner when I messaged but I didn't expect a reply until the Monday anyway
STILL WAITING as of 24th July !!!

Just received mine and I'm absolutely loving it so far! The fact that you can move it around the house with no wires or messing about with water - is fabulous! The scent fills each room, and it's so easy to operate. Can't fault anything, the only reason I didn't give 5 stars is because it took about 10 days to arrive but I was able to track the process easily. Can't wait to order some different oils!

Not a clue what the low reviews are. Its a very good design that would be extraordinary hard to break without dropping from about head level onto a hard surface. Smells are absolutely great, some may be slightly off expectations but that’s normal for a smells based product. Absolutely fills the room and bottles last absolutely ages, just make sure to buy a cleaner (and try and get a bundle during sales!)

I really appreciate the diffuser and the scent. However it is highly disappointing in terms of communication with their customers as it is very devaluing. I purchased 3 diffusers and still haven't received the same even though I sent countless emails, DM's but deliberately they did not respond but highlighted they will not answer my query any faster.
Very disappointed at the input.
Positive part the smell is great.

Diffusers flimsy component snapped in unit whilst changing it following instructions in booklet, making the unit unusable. My direct message was ignored, so I commented on Facebook posts, only to see my comments removed almost immediately. After leaving a few comments (all removed) I received a reply to my original direct message. Customer service is appalling, they told me to try get the broken component out myself or to send to them to try to get out at my own cost. What’s the 12 month warranty for then I ask?? Don’t waste your money folks. Avoid this company and don’t believe they only have positive reviews on Facebook as they clearly are manipulating that as others have said too!!!

I bought a different diffuser from a different company but could not keep up with the price of the refills £13.99!
Then I saw scentwave and wondered if their oils would work with my diffuser, they did! I was so happy and even more so when the oils arrived at an affordable price, I love the baby powder and spa day in fact all the scents I've tried I like.
This is the place to be.

Don't really do reviews but my experience with this company was great easy to order quick delivery and madame coco and hotel of dreams scents are great and have ordered another 2 diffusers

Terrible, sent wrong scents, I have sent 3 emails about this and no acknowledgement. I will be returning as its within 30 days..... Scam written all over it!

SCAM SCAM SCAM. stay away ordered 27th feb 1-3 days to process. Still waiting for it to dispatched. Commented via FB they do reply with waffle but a refund is requested it goes silent.

absolutely shocking! All bad comments from unhappy customers are removed from Facebook ! My comment was remove straight after I posted it just because someone answered my question and noisy device ! This isn’t fair trade they only keep positive comments and remove all the negative from unhappy customers! Happy to show screen shots of conversation when I asked are they loud and they told me they are not until customer said they are in fact quite noisy , comment was removed immediately! Horrible behaviour shows what kind of company you are ! Won’t be buying and I’ll make sure everyone sees the screen shots ! Do not recommend!