Scofi Energy Avis 

231
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A company who says what they are going to do and does it. Organised, kept me fully informed, friendly and professional and good value. Thank you.

Noté 5 sur 5 étoiles

We had our combi boiler fitted a year ago, they have been amazing since we first contacted for a quote, Scott came to make the quote, listened to what we wanted, gave advice, no hard sell, we decided... Voir plus

Noté 5 sur 5 étoiles

Excellent performance by Scifo. Turned up on an emergency call out and arranged replacement combi and installation for the next day. All installed with great efficiency and neatness. Can't recomend us... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received a competitive quote from company for the most suitable boiler. On the day of installation (weather was dreadful) the engineer turned up bang on time. More work was required than envisaged, bu... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Plombier

Écrit par l'entreprise

Scofi Energy is a family-run plumbing business, taking care of all of your plumbing requirements. Our team's focus is on quality & reliability aiming to offer a professional service that caters to & meets all your needs.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

231 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(231)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

central heating check

We had a problem with our central heating, Mags in the office was quick to respond to my original enquiry and Joe came round within 2 days and was really helpful at explaining and checking possible problems. He was reluctant to just go ahead with an expensive system flush and looked for alternative solutions. He has left us with a lot warmer house with the option of a system flush at a later date if we are still feeling the cold. Very friendly polite and honest, I have no hesitation in recommending Scofi

8 décembre 2023
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Réponse de Scofi Energy

Fantastic to hear all was sorted out and you are now cosy. Thank you for taking the time to review and your feedback has been passed on to all involved

Noté 5 sur 5 étoiles

Another amazing service from Scofi

Another amazing service from Scofi. Joe came to do some work for us, he was courteous, polite and went above and beyond. He’s a real asset to Scofi! Plays some banging tunes too!

29 novembre 2023
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Réponse de Scofi Energy

Joe knew exactly who you were when this message was passed on and was very pleased with himself. Thank you for taking the time to leave a review and for trusting us with your work

Noté 5 sur 5 étoiles

Friendly and efficient service…

Friendly and efficient service throughout, from survey to installation. The were worked with a minimum of disruption and cleared up afterwards leaving the place very much as they found it. They were approachable and easy to have in the house.

17 novembre 2023
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Réponse de Scofi Energy

Thank you for taking the time to leave us a review. We are delighted that you are pleased.

Noté 5 sur 5 étoiles

Excellence at every level

The whole experience of changing my conventional gas boiler to a combi-boiler was superb. From the moment Scott visited the property to quote, it was clear he was very experienced with this kind of work. The quote arrived in very fast time, and was competitive to others I had received. The work was carried out within a couple of weeks by Joe and Jack, who were fantastic. They were polite, quiet and kept the house really clean. Within a day and a half, the work was complete, and the quality of workmanship was exemplary. It was neat, tidy and beautifully executed. Without exception, I can highly recommend Scofi Energy to anyone requiring gas boiler work.

21 novembre 2023
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Réponse de Scofi Energy

Thank you for trusting us with your order and for taking the time to write such a lovely review. Everyone involved is really encouraged with this and we are delighted you are pleased

Noté 5 sur 5 étoiles

Worth paying a bit more for peace of mind

We took ages before commissioning the replacement & re-siting of our 2007 boiler. Mags impressed me by continuiing to follow-up our initial enquiry at regular intervals & so we went with their quote as we felt they were customer-focused & reliable.
We were not disappointed. They weren't the lowest quote but it was worth it for their professionalism -they just did what they said - & did it very well.

18 août 2023
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Réponse de Scofi Energy

What a great way for us to finish the week. We have fed your comments back to all involved with your job and they are delighted you are pleased. Thank you for taking the time & for trusting us with your order

Noté 2 sur 5 étoiles

Not good after service

Their after service is awful. Just to check on their work after two weeks (something was wrong) they charged £90. Very upsetting to an 84 year old lady.

3 octobre 2023
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Réponse de Scofi Energy

We are so sorry that you are unhappy with the service provided & would like to be able to explain.
We understand that it is confusing, when new problems arise after a brand new installation has taken place.
In the appointment confirmation we sent to you prior to your appointment and after we had diagnosed the issue and confirmed the £90 + vat, per hour (2 hours completed) labour charge & port valve (£86.26 + vat). I can confirm, we only charged, 1 hours labour, offering the other hour free of charge as a gesture of goodwill. We did this understanding that this was an unexpected expense for you and trying to make it a little easier for you, valuing you and your custom.
Please be assured of our best attention at all times & do not hesitate to contact us if we can help.
We would be very sorry to lose you as a customer.

Noté 5 sur 5 étoiles

Awesome service, couldn't recommend Scofi enough!

Awesome service. Went way above and beyond with our boiler install!
Jack and Harry were our install team - both very diligent and worked so hard to get our unit installed and hot water on!
Ours ended up being a difficult install and the guys stayed on late to make sure it was completed.
Mags and Maddie in the office were so great, checking in on the install answering all my silly questions!

Couldn't recommend Scofi enough!

Becca & Brett

25 octobre 2023
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Réponse de Scofi Energy

What a wonderful review and customers you have been, thank you Becca & Brett! Everyone has been shown your feedback and are delighted. We very much appreciate your business and are glad you are pleased with the service provided.

Noté 5 sur 5 étoiles

Professional, empathetic, and highly capable!

Every person at Scofi I dealt with has been courteous, knowledgeable, and had a lovely manner - so either their hiring practices, training, or both are excellent!

Scott came to give us an initial quotation for a new boiler and was lovely from the get-go, bringing his own shoe covers as it was a wet day and very helpful, explaining the differences between types of boiler when I asked (first time homeowner here) and going into detail about heat exchangers and materials for parts in different models. He was not patronising at all and genuinely enthusiastic and very knowledgeable.

Magdalen in the office has also been brilliant and detail-oriented - I explained that we wanted to change a few things in the bathroom while the system was drained, but that our budget was a bit limited. She listened carefully and I was surprised and delighted when she sent through the final quotation with a mood board of the different parts on a dark blue background. I had only briefly mentioned that we planned to paint the bathroom that colour, so her attention to detail was wonderful - she even sourced a vanity that complemented the colour scheme.

Joe, Jack, and Shay - the three different plumbers and heating engineers who came to do the work - were all scrupulously tidy, careful, and diligent in their work. They all also had a lovely manner and were all careful to protect the floors and any furnishings.

Overall, Scofi were not the cheapest quotation we received (or the most expensive) but the service we have received has been consistently excellent, and it really helps being able to deal with the same people each time. I would highly recommend them to complete any heating and plumbing work, whether you have a huge, high-budget project or have smaller jobs that need doing.

16 octobre 2023
Avis spontané
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Réponse de Scofi Energy

WOW is all we can say, we are each humbled by this feedback and delighted to have made such a fabulous impression on you. Thank you very much for trusting us with your order. We are very lucky to have such delightful customers

Noté 5 sur 5 étoiles

A highly professional company

It was excellent to witness two young engineers who clearly knew their vocation.They worked diligently all day to install a combi boiler in my kitchen.They ensured that it was a complete success and the boiler and whole system was working efficiently before they left including providing the guidance on how it all worked.They were both polite and highly professional could not rate them and the lady in the office more highly.An incredibly effective company.

30 octobre 2023
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Réponse de Scofi Energy

What fantastic feedback, this has been passed on to Joe & Jack and they are really pleased that you are happy. Thank you for trusting us with your order

Noté 5 sur 5 étoiles

Shower cubicle replacement

Polite, tidy and considerate guys who completed the job with minimum fuss.

24 octobre 2023
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Réponse de Scofi Energy

We are delighted that you are pleased, thank you for taking the time to leave us a review

Noté 5 sur 5 étoiles

Excellent service

Excellent service, quick response, friendly, professional and a very neat job. Highly recommend

18 octobre 2023
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Réponse de Scofi Energy

Thank you for taking the time to leave such a positive review

Noté 5 sur 5 étoiles

Very good company

Very good company, professional , efficient, punctual, on budget, would definitely use Scofi again.

13 octobre 2023
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Réponse de Scofi Energy

Thank you for taking the time to leave such a positive review

Noté 5 sur 5 étoiles

Very efficient installation

Very efficient installation. Very pleased with result and good contact with company

9 octobre 2023
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Réponse de Scofi Energy

Thank you for taking the time to leave such a positive review

Noté 5 sur 5 étoiles

1st class company. Highly recommend.

From the first contact to final phone call to check installation 1st class service. Scott came to quote for the job. Extremely polite and efficient. Quickly received our quote on line. Mags is a delight to speak to and she never seemed to mind how many changes we made to our plans. Joe and Jack, although young, have a very mature outlook on work and completed an excellent job. I was amazed how they were so up to speed on every aspect of our job. Worked together well and are both a credit to the company. Well done all and thank you.

2 octobre 2023
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Réponse de Scofi Energy

What a wonderful way for us to finish the week, with such a fantastic review from another valued customer. Thank you for taking the time. We have fed your comments back to all concerned and all are delighted to have left you pleased by the service. Thank you for trusting us with your order

Noté 5 sur 5 étoiles

Boiler and TVR upgrades

The whole boiler replacement was first class from quote to install Joe and Jack who did the installation were both an asset to the company They treated our home with respect and did a first class job Would recommend them and would use for future projects

3 octobre 2023
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Réponse de Scofi Energy

Thank you very much for taking the time to leave such a positive review. Joe & Jack have been passed your feedback and are really pleased that you are.

Noté 5 sur 5 étoiles

Smooth Combi boiler installation from order to completion.

Joe, Shay and Jack worked on our boiler installation and are great ambassadors for Scofi being friendly and efficient. Joe was very knowledgeable and helpful. He also listened to my concerns and was great at explaining what they would be doing and how they would solve problems arising in converting our old heating system to combi boiler. Joe gave me a quick run through on how the boiler controls work and I have the manual but if any problems, which I do not envisage, said give us a call, so refreshing. Their reception team are great and Mags made everything quick and easy with her friendly manner, will be using them again.

28 septembre 2023
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Réponse de Scofi Energy

What a wonderful review, thank you!! Everyone has been shown your feedback and are delighted. We very much appreciate your business and are glad you are pleased with the service provided

Noté 5 sur 5 étoiles

Annual service on boiler

Annual service on boiler. Oliver and Jack attended. Very professional, polite and courteous. Fully explained the service to me and the results.
From first calling Scofi to payment I have found their communication excellent too.
Many thanks will be using you again.

19 septembre 2023
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Réponse de Scofi Energy

Thank you for the time taken to leave us such a positive review

Noté 5 sur 5 étoiles

Considerate and compassionate to a vulnerable customer.

I support a 91 year old female neighbour who is widowed and severely sight impaired. It became clear that her 25+ years old boiler was burning money, validated by £500 gas bills during some Winter months. Furthermore, the risk of a breakdown during the colder months was a disaster waiting to happen, yet in spite of this my neighbour was fearful of the cost of upgrading and the disruption to her home.
Scott from Scofi Heating visited and between us we created a fit for purpose boiler replacement solution, without any attempt at upselling whatsoever. This included a large digit Thermostat, suitable for the visually impaired, that I was then able to add to her Alexa system. She is now able to control her heating and hot water by simple voice commands, if she chooses.
In benchmarking Scofi Heatings pricing it was the most competitive by a generous margin, and their workmanship and respect for my neighbours property was beyond my expectations.
Hence a well earned 5 Star rating.

6 septembre 2023
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Réponse de Scofi Energy

Thank you so much for not only your recommendation and introduction to such a lovely customer but also the encouraging review you have taken the time to leave us. We very much value your time and custom

Noté 5 sur 5 étoiles

Excellent service, a very good organisation

Scofi provided a brilliant service installing our new boiler and worked solidly through a hot day to fit it all inside one day. The work was neat, efficient and Harry and the team were very friendly and committed to making our new boiler experience smooth with minimal disruption. They returned to finish off tidying the old wall and fix the final changes with old pipes and water within 36 hours, and we're delighted with the experience overall. We would recommend to anyone.

4 septembre 2023
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Réponse de Scofi Energy

Your fantastic feedback has been passed to Harry, thank you so much for taking the time and for trusting us with your work.

Noté 5 sur 5 étoiles

Great customer service

Great customer service, very prompt with good communication, will definitely use again.

5 septembre 2023
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Réponse de Scofi Energy

Thank you for taking the time to leave us a review

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