Scottish Friendly Avis 

I was really struggling to log in to my account with Scottish Friendly, and I just have to say how amazing the support was.

Cathrine was so kind, patient, and genuinely helpful. She stayed on the line with me the entire time to make sure I was able to sign in properly. Knowing how busy they are, she could easily have asked me to try again later or left me to sort it out myself but she didn’t. She stayed with me until everything was sorted.

You don’t always expect this level of customer service these days, but Cathrine truly went above and beyond. Scottish Friendly are incredibly lucky to have her on their team. Thank you, Cathrine!

This company refuse to pay out cashback for signing up where all terms have been clearly met.

They were supposed to pay me £310 for contributing £100 per month to their ISA. Instead, they sent me a £50 voucher and claimed that this was instead of the £310 cashback and that they would not be honouring the cashback payment.

This is a terrible attitude towards their customers. How they can see this as a fair resolution is beyond me.

Please don't bother sending me a generic response trying to paper over the cracks of your awful company. I am writing this review so other people don't have to deal with you in the future.

Avoid this company at all costs.

The website is not very clear. I opened 1 account for a child, and then clicked link to create account for a second child different name etc. However if you follow that link you end up creating 2 accounts / pots for the first child.

Natasha the lady i spoke to was obviously customer focused. Polite and very knowledgeable and bought my enquiry to a successful conclusion. Definitely an asset to the company. Thankyou.

Issued my sons child bond in the my name for the incorrect amount, advised they would issue a cheque for the difference in my sons name, no cheque received so called again some 10 days after initial contact, only to be told I need to return the funds and they will reissue the cheque in my sons name for the full amount. We are now almost one month over my sons 18th birthday. Why was i told one thing and then another, money been spent yet nothing they can do until i return the money. TOTAL SCUM. NO HELP. WAITING FOR MANAGER TO CALL BACK & REPLY BY COMPLAINTS DEPT THAT AGENT APPARENTLY SENT.

"obfuscation /
breach of contract /
magical appearance of T&C's NOT in the contract."

It has been said, by some, that Scottish Friendly are "a bunch of money-loving liars".

That's not something I'd say.

I'd lean towards considering saying something more along the lines of "Scottish Friendly appear to put profit before people."

In the main, I find the company very good. However, the website can be hard to follow for elderly people and could do with more explanation. For example. If someone is looking to invest a one-off lump sum why does it talk about monthly direct debits without explaining things clearly.

Easy to use and always in control of your money

Easy to use.

Easy to set up a new policy, easy to transfer money out, flexible and generous welcome reward.

Really upset by low returns on isa. Did some digging - this “top junior isa awards x7” is an award they pay for entry to - and then write a slick little campaign. I will be contacting the “awards” people and trading standards as this is extremely misleading.

I found it easy to set up a junior ISA and the app is useful. I found it was easy to navigate the various products and the direct debit was taken on the correct date.

User friendly. I can see my account easily.

So, two of us had plans,,Account Ref: L9031666 (CR: 103002214). That's mine, bring up details, see address you'll get the other person's plan.

Over £5,000 they owe us.
They deny they have the money, 4 months this has been going on for and nothing, just several letters of communication off different departments plus a 3rd party involved are trying to get details.
They are suddenly DEAF! So I gave them another month, told them I'd be screaming from the roof tops, next is TV and news network, anyone who will listen.
We have ZERO confidence in this company, they say, they are in their rights to keep our £5000 plus...THIEVES..
We just now want our money back!

See you in court...

Don't touch them with a barge pole everyone.

And don't give me the usual bullshit of call this number, I've spent hours trying to sort it..
So how about you call me..

As I said, bring up my details, you'll find a phone number..

You'll probably hear off the newspapers soon..

Horrible outfit ☹️

Declan made this a lot easier of an experience for me got it all sorted today in 40 minutes. He was very helpful and extremely kind.

Joined with an ISA through topCashback
Had to raise a claim, still waiting months and months later
If not sorted soon then will be transferring elsewhere!

App is very helpful. I’m colour blind so find some of the colour contrasts a challenge.

Absolute shocking service! Trying to cash out my son’s CTF account as he turned 18 at the beginning of the month. Constant stalling tactics from Laura who is dealing with it, downloaded bank statement (clear date on there, sons name, address, sort code and account number along with the banks name clearly displayed at the top of the statement) they can’t accept that statement it has to be a paper one with a date on. explained the bank is paperless and the date is there clear as day! all we’ve had is tactics not to pay out. Complaint going in to the financial ombudsmen as I fear they do this a lot in hope account holders will give up and won’t withdrawer their money. If you have CTF with them I wish you good luck in trying to withdrawer it because they are hell bent on trying to keep the funds. My daughter didn’t have this problem with legal and general, she literally logged in and withdrew the money to which it was paid into her bank within 5 working days. BELIEVE THE BAD REVIEWS

The information provided regarding savings is easy and straight forward . App is user friendly and easy to navigate through.