ScreenApp Avis 48

I subscribed last year and used the service twice. I cancelled a month later because I no longer needed it. A full year later, out of nowhere, my card was charged again for a full year subscription.

I immediately contacted customer service, only to be told that it “cannot be cancelled.” After showing them proof that I had unsubscribed a year ago, they finally admitted it was a billing software malfunction and agreed to issue a refund.

But here’s the kicker, I’m in Canada, so when the refund came through, it was short by about $20 due to foreign exchange differences. Their mistake cost me money, and they refused to make it right.

I didn’t start this problem, they did. Yet I ended up paying for their incompetence. My biggest mistake was ever trusting this company in the first place. Absolutely unacceptable.

The app is useless, $168 is way too expensive for a recording of idk almost nothing recorded and that haven't talk about the transcription and summary. It's totally out of context and it causes me to lose a big client for failing to review the meeting recording session and write a new proposal that highlighted all my clients' requirements. When I contacted their live chat support for refund only AI is there to help me and no email response ever received. But the system promises "⏰ Response Time: Within 24 hours (usually much faster for critical priority)". ScreenApp what a way to fraud people? ScereenApp if you're reading this my SCR No. is SCR-BECFD6CB

Terrible experience. There is no free video. No free test as advertised.

Signed up for a free trial. The app didn't do what I needed it to do so I canceled my account within one hour. I was still charged. They are absolute criminals. Steer clear.

Wasted 20 mins of my life waiting for this “free” app just to get to be told I need to pay

Absolute scam.

I subscribed for a $20 monthly subscription and my credit card was immediately charged $629AUD!!!
I immediately cancelled the subscription and email them. Awaiting a response but not hopeful they will do the right thing.

EDIT: THEY HAVE REFUNDED MY MONEY.
IT WAS A POOR EXPERIENCE USING THEIR SOFTWARE BUT THE COMPANY IS/WAS HONEST AND REFUNDED ME, THANKS.

I'm just so tired of stupid software that advertises as free and then paywalls you immediately.

Misleading advertising!
They claim to have over 1 million users who love their product yet their testimonials are just stock photos; just reverse Google search them. They also only have 22 followers on Twitter.

They also infringe on bigger company's trademarks as another Google search will tell you that both Tesla and Atlassian do not endorse this product despite ScreenApp using their logos and claiming that their app is "Trusted" by them.

They are a scam. It was a free trail for a couple of days. When I tried using the app then they said I was over the limit. I needed to do a monthly subscription for 168.00. I then was told I need to upgrade for another price. I then reached out to then to stop the charges to my credit card but they had already submitted the charges. When I reached out to them again I was informed that they had not done so because I was still in a trail stage. I took pictures of credit card charges and sent it to them and they still refuse to admitt that they had charge my card. I have another card that was frozen and when contacting them, it was the fraud department that had done so because sreenapp had tried to charge 408.00 to this card. If this is not a scam I don’t know what is.

I'm using it to embed video with AI chapter markers which it does do a decent job of making the AI content, however, I am on week 3 of the embeds not working on any of my webpages. This is a business for me with 2,500 members trying to watch videos. The "Senior" team is working on it but to no avail. Looks like I will be back to vimeo, just wish Vimeo had the AI featuresScreen App has.

Unethical. They claim there's a free trial yet not even one trasncript/summary can be gotten for free. You are forced to pay, there is ONLY (!) an annual option and to avoid a ridicilous limit of 360 transcriptions per year, the pricing is over $400 (before you even tried ONE SINGLE VIDEO). When asked about a refund policy, the response is "there are no refunds". So:
- They claim a free trial exists when in reality you can't test anything.
- To test, you must pay FOR A YEAR. And you know you can't get your money back.

I mean, does it get more shady than this?

Garbage company. Forces you into an annual payment with no other options.

It's supposed to give you 45 minutes of video to try, but I try to upload a 5-minute video to try it out, and it asks for payment. There's no way to try it without paying, and you can only pay for 12 months.
SCAM

Claims to be totally “free” but makes you literally pay after one generation. I don’t have a problem with spending money but I do have problem with spending money on bs. For starters there are platforms that do this for completely free (actually free) and even if I was to pay I’m limited to 360 generations a year, that is ridiculous I would use that up in a week (they make you pay over $100 for that btw)

Generally what was recorded from ScreenApp.io was translated into moderate gibberish but distinguishable by more powerful AI, like ChatGPT, into something usable and worthwhile. I was enjoying my education subscription, until I was randomly charged $430+ USD for five (5!) random business accounts that I did not authorize.

There was not any warning or preliminary emails stating that my subscription will be renewed/charged, at the 6 month mark, or that I signed up for an additional five plans. This is unacceptable and will be disputed until I have my refund. I will also be contacting my bank to have the charge reversed.

When I receive my refund I will update my review. Until then, I would URGE people to stay away from ScreenApp.io they are approaching scammer territory.

2/16/25EDIT: ScreenApp.io has refunded me the charges after explaining to them that I am a student but it did take multiple emails to multiple people. I won’t be renewing my subscription. I think iOS notes can do a similar task.

Be aware that if you add people to your account, YOU are responsible for paying their fees. There needs to be more transparency around this.

Shit sucks says raondom this and just doesnt work

I NEVER SEEN A WEBSITE LYING WITH TOO CONFIDENCE . BEFORE SIGN UP THEY SAID IT'S FREE FOR 100 FILES BUT WHEN SIGN UP IMMEDIATELY SAID UPGRADE IT FOR 18$ . HOW I BELEIVE SUCH SPAM WEBSITE WITHOUT EVEN A SINGLE TRIAL .