Scubadivinggear Avis 

Placed an order in June 2026. was advised in July it was on back order. Subsequent emails and WhatsApp messages ignored and the phone number just rings out. Now Sept and nothing heard about my order. Avoid using

I ordered an OmniSwivel SOV-1 at the end of July 2026 and finally received it at the end of September 2026.

The product arrived in good condition and was exactly as ordered. However, the delivery took almost two months and the tracking process was very confusing. At one stage the parcel was considered lost by the carrier, before eventually being delivered.

Communication was sometimes slow and it was difficult to obtain clear information about the actual status of the shipment.

In addition, customs charges were applied on arrival. These charges were calculated not only on the value of the item itself but also on the relatively high shipping costs, which increased the overall cost of the purchase significantly.

In the end, I did receive the product, but the overall buying experience was much longer and more stressful than expected.

Disgraceful, placed order for products advertised as in stock and discounted pricing. Never dispatched, finally made contact on WhatsApp saying 1 week delay, 6 weeks later and nothing. Trying to workout how to refund and just been told they are just reselling for Nautilus U.K. terrible operation

Placed order online and heard nothing except confirmation.
tried emailing, reaching out via social media sites, whatsapp and calling, no response, nothing.
awaiting bank to return money.

please avoid.

update**

did receive a response and refund issued

Ordered a product £120 on 22nd June it is now 4th August. Despite 3 emails I have not had any response. The phone number provided does not connect. Currently trying to recoup my money via credit card. Will never use again.

I ordered 2 oxygen cells in April. Despite my requests, I never received the tracking number and I never received my order.I sent email , i tried to call the store and nothing !

Update 2026-07-15 : After your answer i sent you 2 e-mails at 2 differents adress and .. no answer since July 07 . Thanks to cancel my order please.

I have had nothing but great experiences here, I ordered a MTM Santi Enduro and the fit was excellent based on the measurements taken. Regulator servicing is always top notch (no adjustments needed) and the turnaround time is great too. It is also nice to see a dive shop that still has a physical store, filling station and service centre.

Ordered a brand new tank from this company. Had it filled for the first time and it runs out of test this year! Manufacturer date of 2024. Now will cost me more money. Avoid these rip off merchants….

Ordered two bail out cylinders 1 15 litre cylinder, 2 bail out arrived still not got my 15 litre cylinder the order was placed on the 11 august 25 it is now Jan 22 26, tried calling constantly no response no reply to emails. Absolutely avoid buying from this shop im over £200.00 down seems like there just keeping my money and not sending out the cylinder at this point. AVOID AT ALL COSTS

Useless. Said product was in stock, paid for it but received nothing. Emailed and called but no response. Waste of time...

Ordered some different lines, reel and line-cookies from this place. Initial price went up when going to checkout. Went through anyway. They charge you the full amount instantly. When shipping details/tracking came it showed that they only shipped half of the order of the items the website listed as in Stock and the rest was getting ready for shipping. I contact them and they tell me that they are out of the items and they need to get new home. Fair enough. I have now waited 20 more days and 3 days ago i asked them, when they would send my payed for items and I got no reply. I wrote them again yesterday and still no reply.

Tried to buy an item on their website which was clearly detailed on the page under the item that it qualified for free shipping however when I went to order and pay, there was no option for free shipping.
This appeared misleading
I contacted the company to question and was told that it should not be on there!
As it had stated free postage I was therefore expecting it and it seemed only reasonable for them to provide the free postage as it was their error, however they refused.
He was then quite dismissive which made me question what they would be like if I purchased and had any issues. The item was also not currently in stock and the dates I was given of it being in stock was different than that detailed on their website and on contacting the manufacturer they told me this item won’t be available for a couple of months so could have placed my order and been waiting for months. Again I felt he was dismissive and therefore put me off buying from them.
Also following trying to order in which I had entered my details when I noticed the shipping was not free, but not processing the order, I received a marketing email from them.
Being sent emails from a company where I have not sent my details to is quite concerning to me and can’t trust them.