SDL Surveying Avis 

Lovely guy, very pleasant and polite. Attended on time, respectful of our home and very efficient.

I had a bad experience the first time round with a Surveyor that I have not been allowed to name. He came to my house, took about 20 minutes to get out of his car, didn't introduce himself, I found him to be quite arrogant and didn't make me feel at ease. I almost felt as though I was being looked down on for owning a house in the valleys and he didn't take any measurements of the property. Alex majorly undervalued the property by 37K and so my buyer couldn't secure the mortgage.

On my buyer using another lender, SDL were going to send Alex again. After a phone call with a polite lady on the phone to explain the issue, she arranged for another surveyor to come out instead, Jonathan Neale. What a breath of fresh air he was. He listened to what I had to say, introduced himself, took measurements and was just generally pleasant to deal with. He also valued the property correctly. Thank you so much Jonathan Neale. I recommend that if anyone has a bad ed0erience with a surveyor sent to them, then they ask for someone else. I can see that this isn't the first bad review this person has had.

Extremely poor experience with SDL – opaque, dismissive, and completely unaccountable.
My property was agreed for sale and a chain complete, despite this, SDL issued a poor and unexplained severe under valuation.
I provided clear, recent, and directly relevant comparable evidence and requested a review. Instead of engaging with any of the data, SDL responded with what appears to be a standard template, stating they are “professionally and legally restricted” from discussing the report and directing all queries back through the lender.
In other words, no explanation, no accountability, and no willingness to justify a valuation that directly contradicts both an agreed sale price and local market evidence.
Hiding behind process is not a substitute for professional judgement or basic transparency. If a valuation cannot be explained or defended when credible evidence is presented, it raises serious questions about how it was reached in the first place.
This approach has had a direct impact on an active property chain, yet SDL have shown no interest in engaging constructively or resolving the issue.
Based on this experience, I would strongly caution others: expect poor communication, zero transparency, and a complete inability to challenge or even discuss decisions that carry significant financial consequences.
AVOID.

Met Paul 5 years ago and we met again today. What a great guy. Professional friendly and knowledgeable. Highly recommend.

Very supportive and well knowledgeable

Very quick turnaround.
Polite and friendly staff.

Absolutely superb, thank you so much, really nice chap, very friendly and helpful.
Thank you.

Very quick in organising the home visit and helpful, friendly phone operator. The surveyor who came to my house was prompt and friendly. He checked and explained everything well and made the experience smooth.

The surveyor was very professional and guide me through the process. He was very helpful and will recommend this company to every one.

Friendly and professional service

Surveyor was polite, friendly and courteous.

really pleased with the visit he was on time and very helpful explaining everything to me. thanks 🙏 would definitely 💯 use again

Very quick, efficient and friendly service.

super efficient and acomodate the last minutes confirmation. I called back 5pm and the surveyor come at 9am the next day

Very polite and very pleasant
Gave us a lot of information and answered all our questions we asked
If we ever need a valuation again or any one wanted a valuation I’d definitely recommend him

The surveyor was very friendly, explained the process and shared all the relevant information regarding the valuation.

The surveyor who visited today on behalf of my mortgage lender was friendly, professional, and efficient. He explained everything clearly, worked quickly, and made the whole process straightforward and stress-free. I really appreciated his approachable manner and how smoothly everything was handled. A very positive experience overall.

Arrived on time , explained the process and asked a few questions then undertook the valuation with ease

Very friendly and professional

I had a scheduled appointment for a property survey, and as the homeowner, I answered the door to meet Alex, the surveyor. From the outset, no identification was presented, which immediately raised concerns.

After some initial questions about the property, Alex stated he would proceed with the survey and mentioned he would need to take measurements outside. I agreed and explained I would remain nearby in case anything was needed. However, he responded in a dismissive and sarcastic manner, implying that I intended to follow him around closely, which was not the case. I attempted to clarify, but his tone remained abrupt and unprofessional, making me feel uncomfortable in my own home.

Throughout the visit, his attitude was consistently hostile and dismissive. At one point, while I was simply attempting to wipe down the sink surface, he abruptly questioned why I was doing so and insisted there was no need — effectively telling me what to do in my own home rather than responding with basic courtesy or patience.

When I asked if he had finished at one stage, he responded abruptly with a stern look and a sharp “um no,” which further contributed to the tense and uncomfortable atmosphere.

I also politely requested that any photos taken inside the property be handled with some consideration for privacy, such as angling away from clutter where possible. This was met with curt and unprofessional responses rather than a calm explanation.

A particularly concerning issue arose when he left the property during the survey process and placed the front door on the latch without my knowledge or consent. As a homeowner — and someone whose property has previously been burgled — this caused immediate concern and distress. I went to check the door feeling alarmed, only to find that he had done this to take external measurements. When I asked, he responded abruptly rather than acknowledging the concern or apologising.

At another point, he appeared to slow down and look over a stack of my personal mail, which I found intrusive and inappropriate.

I had also informed him during the visit that I had an interview. Following this, his demeanour appeared to shift, and he began asking questions about the interview in a way that felt unnecessary and intrusive. This sudden change in tone came across as insincere and inconsistent with his earlier behaviour, reinforcing the overall impression of an unprofessional and uncomfortable interaction.

Additionally, I disclosed during the visit that my father had recently passed away and apologised for any clutter. This was met with no acknowledgement or basic human courtesy, which further contributed to the overall lack of empathy and professionalism demonstrated throughout the interaction.

Overall, there was a clear lack of professionalism, courtesy, respect, and basic empathy throughout the interaction. The tone and manner of the visit left me feeling uncomfortable and questioning whether I was being treated fairly. Regardless of intent, the level of conduct demonstrated was not acceptable.

As a homeowner, I expect to feel safe and respected within my own property. Unfortunately, this experience fell well below that standard.

I would not recommend this service based on this interaction and strongly suggest that the company reviews its standards of professionalism, communication, and respect when dealing with clients in their homes.

I would appreciate confirmation that this matter will be investigated and that appropriate action will be taken. Specifying what specific action to be taken detailed here on trust pilot for all to witness if this is to be received with the weight and seriousness of the matter required.