The only comment I would give is to Communicate with customer in regards To not being able to ship item for what ever reason to other countries, I had no idea what was going on
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The items were exactly as described and conformed with the accurate dimensions that were provided. The goods arrived in timely fashion; overall this was a well executed transaction.
Excellent for sourcing small quantities of screws, nuts, bolts etc, especially stainless for marine use. Very good website: easy to find exactly what you need. With fewer chandleries remaining, it is... Voir plus
This company is an absolute gem of a find. I've been using them for quite a few years now and they are unbeatable for their range of stainless steel woodscrews. In particular, they are more or less... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Seascrew is the most comprehensive Boat and Yacht Chandlers online. Shop for all your marine hardware, chandlery and practical boat owner needs in our secure store.
Coordonnées de contact
4 Churchdale Road, BN22 8PS, Eastbourne, Royaume-Uni
- 01323 430294
- mike@seascrew.com
- seascrew.com
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Good quality products
Good quality products, easy to order and collect (if you wish to).
Friendly and efficient.
I have used Seascrew for many years and…
I have used Seascrew for many years and find them to be very efficient. The contents are clearly labelled and postage costs are reasonable.
Good choice of items
Good choice of items, easy to use website and always prompt, reliable delivery.
Items as described and a quick…
Items as described and a quick delivery. Thank you Colin.
Very very poor communication.
I recently ordered deck furniture and in fairness a couple of days after I made the order I was told by the company that the items were not on stock. It did not state out of stock on their website and had I been made aware of this at the time I made the order I probably would not have paid them. However, I decided to be patient as they stated it would be 10 days. After several weeks I emailed them asking where my order was. I received no reply, but later that evening I received an automated email informing me my order had been posted. When I expressed my disappointment that they appeared to have only posted my order when I reminded them it was denied, saying my items had only arrived from Italy that day. My response was that it was an amazing coincidence. No apologies were sent and that’s what rubs the wrong way. There appears to be a complete lack of transparency and I’ve lost trust in them.
Great price, quick delivery
Excellent - really good value and really quick delivery. Bought a seat pedestal and seat that would have been twice the price anywhere else.
Excellent service.
Made two online orders recently and both were fulfilled accurately and dispatched quickly. Couldn't ask for more.
Good Service and Excellent Product
Ordered online after a query on the phone. Excellent product and swift delivery. Really impressed with Sea Screw and hope to use them again.
Totally unresponsive
Three weeks after a very simple online order, sending a follow-up email and raising a dispute with PayPal, I am still waiting to hear from them, let alone receive my order, which I have cancelled. Their website contact form doesn’t work either.
I suspect they have Covid-related problems. If this is the case, they should say so on their website, instead of pretending that it’s online business as usual.
They’ve always been quite slow at fulfilling orders compared to their (often less expensive) competitors but this is a different order of magnitude.
Excellent
Excellent for sourcing small quantities of screws, nuts, bolts etc, especially stainless for marine use. Very good website: easy to find exactly what you need. With fewer chandleries remaining, it is encouraging to know that companies like Seascrew are taking up the supply of small quantities of items. OK, you pay more (admin & postage), but still less than petrol to drive somewhere to find they haven't got what you want.
Helpful staff
I was after some parts that I couldn't find on the website. When I phoned them, although they couldn't supply exactly what I needed they explained how I could order the component parts (and gave me the part numbers) to make up what I needed myself.
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