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Seattle Bank Avis 3

•
TrustScore 3 sur 5

2,8

Institution financière
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À propos de l'entreprise

  1. Institution financière

Écrit par l'entreprise

Seattle Bank first opened as a family-owned mortgage company in the 1940s. Seattle Mortgage Company helped tens of thousands of people achieve homeownership in the 50 years that followed, becoming one of the most well-known and reliable local brands in the Puget Sound region. In the early 2000s, we expanded to offer traditional branch banking and evolved into a boutique bank for clients with interwoven personal and business financial needs that require customized products and personalized service. We continue to redesign the banking experience with tailored services and leading-edge technology, demonstrating the ease, satisfaction and peace of mind that exceptional banking provides. Complex transactions — both loans and deposits — are routine at Seattle Bank. When we collaborate to solve specific challenges, our clients see that we are not just a bank. We are an extension of their teams. Reflecting the increasing digitization of money movement, Seattle Bank now offers partner banking services to enable fintechs, marketplaces and brands to embed banking transactions into their customer online experience digital financial transactions. Whether offering a borrowing solution in a retail brand’s digital channel or providing banking-as-a-service to a fintech, Seattle Bank orchestrates the trifecta of business, technology, and compliance strategies to create successful and sustainable partner banking collaborations. Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company.

Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

3 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

Better Clarification


At Rural King in Front Royal, VA, I saw a dump trailer that I really liked. SKU#2023027358. $7599.99

Went inside and got the information for financing the trailer. They said that there would be no problem getting a loan for the full amount.

I am approved for a loan in the amount of $6,000., not $7599.99

If I knew it would end up not being the full amount, I WOULD NOT have applied for it.

This is very poor customer service!!

21 mai 2025
Avis spontané
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Réponse de Seattle Bank

Hi WilliamKathy, thank you for sharing your feedback about your experience, and we understand how you feel about the approval process. We would like the opportunity to serve you as your banking partner and earn your trust. Please feel free to reach out to our team at 206.281.1500 for further assistance. Thank you.

Noté 1 sur 5 étoiles

Completed the online application for 18…

Completed the online application for 18 mo CD 5.8% on Dec1,2023, was advised the application was waiting to be approved. On Dec 7, I had not received any information so I called Bank, left message, but no response. On Dec 8 emailed Bank, no response. On Dec 11, emailed and called bank, no response. As of Dec 13, I still have not received a response and unable to contact an actual person. Very unprofessional. My guess they got swamped with customers for the great 5.8% rate, yet don't have sufficient employees. I lost 12 days of interest waiting for this nonsense. I was actually worried I might have been scammed giving out all my personal information, as well as my photo in the application. I opened an account at another Bank today for 5.25%. It took about 15 minutes.

13 décembre 2023
Avis spontané
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Réponse de Seattle Bank

Hi Michael, thank you for sharing your feedback about your experience. We had a tremendous response to our CD offerings and received a number of phone calls and emails with questions about the status of applications. At times, the volume of inquiries exceeded our team’s capacity. We apologize that you did not receive the attentive service that Seattle Bank is known for. You place a high level of trust in Seattle Bank when you ask us to manage your financial transactions on your behalf. We take that responsibility seriously. We would like the opportunity to serve you as your banking partner and earn your trust. Please feel free to reach out to our team at 206.281.1500 for further assistance. Thank you.

Noté 2 sur 5 étoiles

I had high hopes for Seattle Bank

I had high hopes for Seattle Bank. They are currently offering 5.8% CD rates, one of the best in the industry. I went through the hassle of filling out their application over a week ago, inputting my social security number (which I always hate to do), and waited for them to verify my account by sending two small payments (less than a dollar) to my checking account. All went well and I called tried to complete the application. What a nightmare!

I could not figure out how to get back into my prior application; the process and website of Seattle Bank was absurdly complicated and I could not just "click" on a button to complete the application. I was redirected to another website and this instantly raised red flags for me as I was suspecting I was being scammed. After becoming frustrated with this confusing process, I called them.

I had to wait for a little bit before I was connected to a customer service representative, a polite young woman. Thankfully, she spoke good English and I was pleased to learn their call center is NOT located in India but here in the States. I explained to her my issues with completing the application and how difficult it was; she explained they are a small bank with only about ten people to man the phones and admitted they are having issues with their website and the problems of new customers with easily navigating through it.

That was last week. I still have not heard back from Seattle Bank concerning this CD. All this has left a bad taste in my mouth for this bank and I have to admit it has lost my confidence. I went looking for reviews and found they are not all that great. I'm giving them 2 stars because I'm very dissatisfied with the entire experience with this bank and won't be holding my breath until my application is "approved," if ever.

29 novembre 2023
Avis spontané
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Réponse de Seattle Bank

Hi Roy, thank you for sharing your feedback about your experience. We apologize about your experience with our secure online application portal. You place a high level of trust in Seattle Bank when you ask us to manage your financial transactions on your behalf. We take that responsibility seriously. We would like the opportunity to serve you as your banking partner and earn your trust. If you still need assistance or support with your application, please feel free to reach out to our team at 206.281.1500. Thank you.

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