Secret Aesthetics Avis 

200
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am so grateful to Dr Naqvi and the staff at secret aesthetics, I genuinely feel the clock has shifted 10 years back for me. The reason I chose Dr Naqvi in particular is because he uses ultraso... Voir plus

Noté 5 sur 5 étoiles

This was my second time having Botox at Secret Aesthetic, and once again it was a great experience. This time I was treated by Dr Shahriar Ghadiri, who was fantastic—very knowledgeable and attentive,... Voir plus

Noté 5 sur 5 étoiles

Professional friendly service! I'm so glad I found Secret Aesthetics I wouldn't go anywhere else. Dr Naqvi makes you feel relaxed and at ease during procedures. I'm currently having the vitamin IV. Dr... Voir plus

Noté 1 sur 5 étoiles

I tried to book an appointment 2 days ago online but there was an issue. I phoned the number on the website and was told someone would get back to me by email.I took until the next day for a respo... Voir plus

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À propos de l'entreprise

  1. Institut de soins du visage

Écrit par l'entreprise

Located and exclusively in Harvey Nichols Birmingham, Secret Aesthetics is set to be Birmingham's most luxurious doctor only, non-surgical aesthetic clinic with complimentary Mailbox parking for all clients and additional privacy facilities and concierge service available upon request. Nestled within a private floor of the opulent Harvey Nichols in The Mailbox, Secret Aesthetics are proud to welcome national and international clientele to Birmingham’s premier award-winning mediluxe aesthetic clinic. Founded by industry expert Dr Naqvi and Dr Zoya, Secret Aesthetics offer advanced treatments in the fields of cosmetic dermatology, non-surgical aesthetics and medical treatments. The list of extensive procedures at the clinic include anti-wrinkle injections, lip fillers, tear trough fillers, non-surgical rhinoplasty, IV vitamin drips, mesotherapy, skin boosters such as Profhilo, PRP, and the world renowned Endolift. We are proud to be the first and only provider of the revolutionary Endolift in Birmingham and the Midlands.


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4,4

Excellent

TrustScore 4.5 sur 5

200 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,4

Tous les avis

(200)

4 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Dr Mary did my botox in my last visit…

Dr Mary did my botox in my last visit and I have to say she is very professional, friendly and kind. Also Dr Haroon who did my botox in the past was so professional, and committed to achieve my expectations. I highly recommend this clinic. The staff in the reception are wonderful and very welcoming. Thanks to all the team.
Sincerely Maria M

8 mars 2023
Avis spontané
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Réponse de Secret Aesthetics

Hello Maria,

Thank you for your wonderful review, we are so happy you are pleased with your Botox treatment and with the service you received from all of our staff members. It was truly a pleasure having you at the clinic and we would love to welcome you back in the future.

Warm regards,
Reyana
Clinic Manager
Secret Aesthetics Harvey Nichols Birmingham

Noté 5 sur 5 étoiles

5* Skin Consultation

I usually have my treatments done by the amazing Dr Haroon. However for my last treatment I managed to book in with Dr Zoya. Although my treatment wasn’t skincare related Dr Zoya kindly had the time to fit me in for a skin consultation. She listened to my skin concerns and gave me a personalised skincare routine. I have already noticed such a difference in my skin already in just under a week!! Its the best its ever looked and this is only the beginning! My confidence has definitely been boosted. Just wanted to say a big thank you to Dr Zoya you are amazing at what you do! If anyone has any skin concerns i highly recommend booking in with her. she is literally the skin queen! Xx

2 mars 2023
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Réponse de Secret Aesthetics

Hello Melissa,

Thank you for such a wonderful review, we are so pleased that you are happy with your skincare plan and are seeing an improvement. Dr. Zoya is our skin expert so we are glad to see you are having such great results.

It was truly a pleasure having you at the clinic and we would love to welcome you back in the future.

Warm regards,
Reyana
Clinic Manager
Secret Aesthetics Harvey Nichols

Noté 5 sur 5 étoiles

My Amazing Experience

I have been to Secret Aesthetics before and was amazed by my consultation and treatment from Dr Ashraf. This time I had my consultation with Dr Mary, who was honestly so knowledgeable, she listened to my concerns regarding symmetry and carried out the treatment, I can now say my lips are so much better than what they were. Also for the first time I did not use numbing cream and I honestly did not feel the pain I have from previous other Aestheticians using numbing cream. Dr Mary also gave me advice on Premature Menopause I have gone through so that was a lovely touch.
I honestly do recommend Secret Aesthetics, my 2 treatments here have restored my faith in Aestheticians. The new clinic is also stunning and comfy, the beverages and your own iPad to watch anything whilst waiting is just an additional touch.

4 mars 2023
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Réponse de Secret Aesthetics

Hello,

Thank you so much for your wonderful review! We are so pleased that you are happy with your lip filler treatment and that Dr. Mary was able to give you advice on premature menopause - we take pride in our doctors being experts in their respective fields as well as expert injectors.

Thank you again and we would love to welcome you back to the clinic any time.

Warm regards,
Reyana
Clinic Manager
Secret Aesthetics Harvey Nichols Birmingham

Noté 5 sur 5 étoiles

Beautiful clinic, professional staff

Amazing service! I was so impressed by the professionalism and care. I originally opted for London since I live on the south coast, but was unimpressed by the consultation and the extortionate prices also. It was totally worth the drive to the beautiful Secret Aesthetics clinic. All the staff were lovely. My appointment with Dr Naqvi was informative, professional and I’m really looking forward to seeing my Endolift results over the coming months. I know this clinic will be in my contact list for a long time!

3 mars 2023
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Réponse de Secret Aesthetics

Hello Sophia,

Thank you for your wonderful review! We are so pleased you are happy with our service and your Endolift treatment. We loved having you at the clinic and we appreciate how far you have travelled to see us, it means so much to us. We would love to welcome you back in the future!

Warm regards,
Reyana
Clinic Manager
Secret Aesthetics Harvey Nichols Birmingham

Noté 5 sur 5 étoiles

THE BEST CLINC EVER

After months of researching for a reputable clinc to sort out my dark under eye circles I plucked up the courage and booked an consultation with DR Haroon.
I was very nervous from minute I entered the reception area.
But the staff at the front desk were polite and made me a coffee .
The clinic is warm and welcoming.
In the consultation room Dr Haroon was honest with advising me what treatment would work best for my concerns and to get a good result
He recommended the 3in 1 trough and cheek fillers .

He explained each step of the process .
Yes The Secret anthestic Clinc is more expensive than other clincs offering similar treatments but it's definitely the best and professionally led .
The results of my treatment are fantastic..no more tired sunken under eyes .
Thank you Dr Haroon

18 février 2023
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Réponse de Secret Aesthetics

Hello Pally,

Thank you so much for your wonderful review, we are so pleased that you are happy with your 3 in 1 tear trough filler, cheek fillers, and your overall experience. We truly loved having you at the clinic and would love to welcome you back in the future.

Warm regards,
Reyana
Clinic Manager
Secret Aesthetics Harvey Nichols Birmingham

Noté 5 sur 5 étoiles

Highly recommend

I’ve now had 2 appointments at Secret Aesthetics and I must say from the initial Consultation to the treatment days It’s been a great experience. I’m yet to see the results as they are not instant but both Dr Naqvi and Dr Zoya have wealth of information and are not pushy to sell treatments. I’m so glad I’ve chosen this clinic. I also must say the non-clinical staff need to be commended too.

8 février 2023
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Réponse de Secret Aesthetics

Thank you Fatima for your kind words! We hope to continue giving you the best experience possible and always look forward to seeing you.

Noté 5 sur 5 étoiles

The best Doctors-only Clinic in all West midlands

I have had my treatment today with Dr Zoya to treat my under eyes area. I have always been bothered by my undereye bags, hollowness, and dark circles, i tried different creams that was recommended by doctors in other clinics but nothing worked, and in fact, made the area look worse. I was really insecure about myself and tried to hide the area with thick concealers and heavy make up. However, a friend of mine recommended the place and she was right about everything she said. Firstly, I was greeted by two lovely receptionists -Akila and Reyana- who made me feel so comfortable; they offered me refreshments and I finally tried one of their vanilla lattes lol. Shortly after, they took me to one of their private suites with the most relaxing massing chairs and applied a numbing cream as per my request (I am trypanophobiac). The lady-Reyana- applied the cream on my concerned area so gently and professionally. She offered me more refreshments and put relaxing music to reduce my stress.
After few minutes, i had been escorted to Dr Zoya’s room, I was really nervous as it was the first time I had such a treatment. Dr Zoya took her time explaining the treatment to me, procedures and what are the main side effects that I may notice within the next days. The treatment was really quick and I did not feel any pain and the results were immediately visible. The area under my eyes looked brighter and my undereye bags, darkness and hollowness was reduced. Once treatment done, Dr Zoya explained to me the aftercare and what are the side effects that I might notice. Overall, this was the best experience ever. I will definitely come back for more treatments and definitely recommend!
Thank you for making me feel more secure about myself ❤️

23 décembre 2022
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Réponse de Secret Aesthetics

Hello Amira,

Thank you so much for your wonderful review, we are so pleased you had a good experience with us and you were happy with your treatment. It was truly a pleasure having you at the clinic and we would love to welcome you back in the future - lovely clients like yourself make our job very easy!

Warm regards,
Reyana
Clinic Manager
Secret Aesthetics, Harvey Nichols Birmingham

Noté 5 sur 5 étoiles

Excellent

First time for botox and I could not have picked a better place. Excellent service from all who work there. Very happy.

15 décembre 2022
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Réponse de Secret Aesthetics

Hello Kirran,

Thank you for taking the time to leave a review and for your kind words. We are so pleased that you are happy with your botox and the service provided by our team! It was a pleasure having you at the clinic and we would love to welcome you back in the future.

Warm regards,
Reyana
Clinic Manager,
Secret Aesthetics, Harvey Nichols

Noté 5 sur 5 étoiles

This place is the new benchmark

This place is the new benchmark. Secret Aesthetics have raised the game with their new world class clinic inside Harvey Nichols. Upon entry I was greeted by two lovely receptionists who offered me refreshments and led me to the relaxation room, with the most divine massage chairs I’ve sat in and a choice of relaxing music, Spotify, or Netflix to watch whilst I waited. I then had a consultation with Dr Naqvi who spent a long time with me talking over the process and alleviating any concerns I had. The procedure itself was quick, painless, and perfect in every way - making a visible difference but remaining subtle as per my request. Would recommend to anyone and will not be going anywhere else in the future!

10 décembre 2022
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Réponse de Secret Aesthetics

Dear Ak, thank you for your lovely review. We are glad that you not only love your treatment but enjoyed your experience as this has always been our goal, to make this an experience, not just a treatment. We look forward to you returning in the future.

Kind Regards

Secret Aesthetics
Harvey Nichols
Birmingham

Noté 5 sur 5 étoiles

Returning client

This is the second time I have recieved treatment from DR NAQVI and i will continue to return. I have had botox to my face and am completely satisfied with the results. Dr Naqvi is knowledgeable and confident as a practitioner, he is polite, welcoming and gave me good professional advise regarding areas on my face that required treatment without making me feel pressured to undertake the treatment and not only was I given this professional advice I was also talked out of having additional treatment that he felt I didn't need. I recommend Dr Naqvi to all my friends and family.
I will be returning soon.

2 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Had lip filler from Dr Asad Naqvi

Had lip filler from Dr Asad Naqvi, he made me feel so comfortable and I love how natural and he made them look while adding volume, wouldn’t go anywhere else or recommend another doctor.

26 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Bruxism Treatment

Visited the clinic to treat my medical issue of Bruxism to try and stop my teeth clenching in the night which was causing bad tension headaches. Have seen both Dr Haroon and Dr Naqvi who have been very professional and informative and the treatment has really helped my condition. Would recommend!

17 août 2022
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Noté 5 sur 5 étoiles

I am a returning customer at Secret…

I am a returning customer at Secret Aesthetics and have had various treatments including botox, lip fillers & profhilo. I have nothing but praise for Dr Naqvi who has performed all of my treatments. He is very professional, friendly and puts you at ease immediately- Through consultation he takes time to discuss goals/ realistic outcomes. I am very happy with the results.I would 100% recommend to others.

29 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended!!!!

Highly recommended!!!! This was my first time at Secret Aesthetics. Absolutely amazing experience I had with Dr Naqvi. He is very friendly, professional and informative. He explained everything in detail and gave me honest advice. I am very happy with the treatment. I will definitely be back and I would highly recommend this place to everyone!

24 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Delighted with my results

I am absolutely delighted with the service I have received from this company. Professional and talented individuals. I’ve been receiving lip fillers for 2 years, slowly building volume and taking my lips as big as possible without any projection (duck look). Aesthetics is an art and you should be careful with who you choose to alter your appearance. I could not recommend this place enough.

5 avril 2022
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Noté 5 sur 5 étoiles

Had a wonderful experience at this…

Had a wonderful experience at this clinic upon my first visit! I felt at ease and well informed about the procedure and I'm super happy with my results which look really natural.
The doctor was professional and seemed well experienced. I'll definitely be returning here for my top ups

15 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

5 * Clinic

I have nothing but exceptional results following my visits to Secret Aesthetics. I travel to Birmingham from London as I would not trust anyone else to inject into my face, and I am reassured by Dr Naqvi's significant medical expertise.

I have had repeat treatments of Botox & Under Eye Filler, all of which have been carried out with the utmost professionalism and care. Dr Naqvi has been able to advise on the most appropriate treatments & I have been thrilled with my results - which look natural and refreshing !

I will be heading back again for

14 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

I would’ve given 0 stars

I would’ve given 0 stars if I could…made me wait over an hour on my appointment and no sorry. They didn’t inject any filler or so little that I couldn’t feel the difference. Will never recommend them. Costed me so much

23 janvier 2022
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Réponse de Secret Aesthetics

Hi Qurat

I am sorry that you have been made to feel this way. You are absolutely right, I was running an hour late at your most recent appointment so I truly apologise if my apology on the day was not evident.
For the purpose of allowing anyone reading your review to get a full picture, I do think it is important to address some of the other things you have mentioned:
You came to me as a returning customer after being happy with your nose treatment quite a while back. You messaged recently explaining that you had decided to go to someone else in the interim because a) we were too busy and b) they were cheaper but you were unhappy with their work and asked me to fix it. From my initial assessment, I explained that we would refill and then correct. At this point we were booked quite far in advance for the actual treatment and I am grateful that you trusted me enough to wait for your appointment. After the dissolving appointment (which ran smoothly and there were no delays), it was the refill appointment where we had the delay.
I’m sure you can appreciate having come to us now quite a few times that we usually run on time but all clinics have days when things aren’t running as smoothly. Perhaps I should have explained the reasons for this better to you on the day (as they were out of my control).
You were happy with your results on the day. As the nose is an area where only modest amounts of filler can safely be injected but swelling can make the final result difficult to appreciate, all our clients are made aware that we can reassess once the swelling has subsided and if needed, we do top ups completely free of charge.
Once your swelling subsided and you felt the result wasn’t as noticeable, I immediately offered you to book in again for a top up. It is saddening to see that you felt that one experience was bad enough to put you off seeing me again. I wouldn’t want any client to feel that way so for that I apologise sincerely once again.
Each time you have visited or spoken to me you have complained that we are too expensive and continuously wanted more and more discounts. I would urge you to see the prices of other reputable doctors with as much experience and credentials as us for a realistic comparison - you will find that we are either cheaper or on parr. You tried somewhere cheaper with less experience and were left disappointed.
I hope you are able to find a doctor with the experience and skill to deliver you the immediate results you want and at the cheaper price point you desire.
Warmest regards
Dr A Naqvi
Company Director

Noté 1 sur 5 étoiles

I tried to book an appointment 2 days…

I tried to book an appointment 2 days ago online but there was an issue. I phoned the number on the website and was told someone would get back to me by email.I took until the next day for a response saying there was issues on the the booking line.
I don't feel its good practice that you can't phone and speak to someone regarding appointments.
Two days later I was emailed to say I need to go back online to book an appointment after I had asked for a call back I was emailed to say they do not offer call backs for non urgent issues.
Two days later from my original booking issue the appointment had gone!
Obviously new customers don't matter.

24 novembre 2021
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Réponse de Secret Aesthetics

Dear Pat

We apologise for the service you received and the difficulty in booking an appointment. We have recently launched a new booking system to make it smooth and quick for customers to book, however the system has had multiple issues and as a result we are in the process of launching a new system in the coming weeks. We can assure you all customers both new and old matter. Apologies once again for the inconvenience this has caused you.

Kind Regards

The Secret Aesthetics Team

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