interactive investor Avis 399

many thanks to Abolade from one of your less savvy clients for guiding me through some useful aspects of your website that I had been unaware of.
It is so helpful to be able nowadays to actually find a human to talk to about problems with a website.
Abelode was extremely helpful, patient and professional, as I may add are all your operatives. Ann

Megan and Andy were polite and very helpful regarding my enquiry to close an account.

I found the process of withdrawing my cash quite confusing, having to sell shares etc., but I was talked through the process by Michael, who was very helpful and I have now sorted out my account.

Robert couldn’t have been more helpful. He took me through all the stages I needed for the process I was asking him about. Polite and very professional. M,any thanks Robert.

I have an ISA with II and I needed to transfer transfer a
part of it to a Building sou., not the normal bank linked to the account and Jacob of II was very helpful, quick and clear.

Archie was very helpful. I needed to transfer a holding from Trading to ISA. I had made a mistake, but he explained clearly and promptly how I should do this in the future.

Louise C gave me really safe clear advise about my investment.

Kind regards
Mrs Laura Jane Woodhouse

Jennifer B Quickly recovered my old account once passing security. Very helpful and efficient.

Dominic gave me the advice I needed to put funds into an ISA. Great service.

There was a problem in withdrawal of funds due to Interactive Investor having an address of 13 years ago as our active address. This issue was addressed with Roberto who is now processing the Bank Transfer.

Fabio provided very good help in setting up and account and getting a password. He was very patient and provided an excellent service

I was telephoned on my mobile by Stuart, who organised the changeover from SHARES to Interactive Investor. He was very patient and explained everything that was required. A very pleasant young man, with a good command of English, you are very lucky to have Stuart working for the Interactive Investor.

Spoke with Rachel who solved my problem with the minimum of fuss.

Just opened an account with iI. Had a problem and rang ii and spoke to Chloe who patiently talked me through the problem with great patience. Excellent start,

Needed urgent help for the end of tax year and called ii on the phone, quick response and Lilly was clear and efficient when solving the problem.

Extremely helpful and efficient customer service from Abolade at interactive investors.

I am a new customer of ii and after a frustrating time trying to resolve my issue by following the instructions and guidance on the ii website I resorted to calling the ii support number. I was directed through to Robert who asked me a number of questions to confirm I was who I said I was. After I had passed the security checks, Robert went through the problem I was having and identified the cause. I was really impressed with the service provided by Robert and by the way he dealt with my query. Good support personnel are so important and the way they interract with customers can keep or lose customers.

Prompt service

My wife and I are not great with computers and are concerned about financial transactions over the internet. Robert was extremely helpful and was able to achieve what we wanted so as to top up our ISAs but not commit our details online.

Called regarding incorrect name spelling (my fault) Spoke to a Teresa, very helpful bubbly girl (hope that's not un PC to say) who clearly explained what I needed to do. And options as I'm not very tech minded and may have needed to post items. Answered call quickly all good.