SecureDataRecovery.ca Avis 169

I had a very poor experience with this company and found their pricing practices highly deceptive. After sending in my drive, I received an astronomical quote. When I declined, they immediately dropped the price by $1,000, which made it clear they were simply trying to see how much they could "milk" me for.

Most concerning was the currency switch. Despite being located in Canada and never mentioning USD in previous emails or calls, they claimed the new quote was in US dollars only after I agreed to move forward. This lack of transparency is a huge red flag. Their prices are exploitative, and I no longer trust them with my sensitive data. Avoid at all costs.

The Company gave me a repair quote that was 2 to 3 times more than what other reputable firms charge.

I do not trust their sales representatives (even though they are following a script) nor any of the reviews on their website or on google.

They are not transparent about pricing online or on the phone. The make a simple repair appear much more complicated in order to intimidate customers who do not know better or who are not technology literate.

In the end, I hired a Mechanical Engineer to assist with the repair for a few hundred dollars rather than a few thousand.

I found this company by looking into the warranty of my hard drive. I dropped my almost-new drive from less than a height of 30 cm, because I was upset and rummaging around, and careless. I'm going to look for hard drive protectors after this, like foam or fabric.

I sent off my hard drive with a prepaid shipping label, and - because my hard drive recovery wasn't a time priority - a few weeks later they told me that they could not recover anything. They didn't charge me for shipping or recovery. I don't know if another company could have salvaged anything, because there's only so much effort I'm going to put into files that were entertainment. The entertainment files were valuable and irreplaceable but not family photos or anything. It's not likely that another company could have recovered anything, since S.D.R. put so much work into it already.

The initial price this company quoted me was crazy high, but when I asked for the drive back, they lowered their estimate to a still high, but almost acceptable one. I wish they would keep their prices reasonable to begin with.

So it wasn't the greatest experience, but I didn't lose any money on it. No one ended up happy. Give them a shot if you want, but you might not get your files back, and be prepared for the price to be high.

I contacted Secure Data when one of our employees has his hard drive completely dead and 2 years of work was on there without any backup. I dealt with Timur Granovskii (From beginning to end) he was able to guide me in the direction I was looking for and was very helpful in answering all my questions. Once the hard drive was received, the assessment was done and he immediately called me back to advise me on the problem with the hard drive. He was always super responsive and helpful whenever I had any question or concern. I was really impressed with the service I received from Timur. Very polite very knowledgeable and he knew exactly what I was looking for. From the beginning to the end, he was really amazing by giving us what we wanted and the options we had. If one day I would need this service again I would for sure contact him again. Thank you Timur for all your help and service.

Secure data promptly and professionally recovered my data. I am very happy with their service.

Securedata did a great job of recovering my data and getting it back to me. I'm presently working in Kabul, Afghanistan and thought that would present a problem but I found this company that's just north of where I live in the states. I sent them my old mechanical hard drive which suffered a mechanical failure and a new ssd hard drive. They recovered my data, placed it on an external drive (because the ssd I sent them was broken) and sent the old, new, and external hard drives back to me. Their shipping was lightning fast and Elijah went way above and beyond to make me feel like I was the only customer the company had. He kept me informed on what was going on and let me know if there was an issue or not. Great Job!

Great communication, clear explanation of payment, 100% delivered-upon promise with no hidden fees. I would definitely use them again. Chris was excellent to work with, and I trust his company with any future data issues.

Jason Gambatese provided outstanding customer service in support of a full data recovery needed after my catastrophic hard drive failure. On numerous occasions he provided detailed information and answered questions about the process, pricing, deliverable, etc. He certainly went above and beyond to ensure that I was comfortable with the work that Secure Data Recovery would do for my situation. I recommend Jason and Secure Data Recovery to anyone that needs important data recovered from a failed system.

I was very pleased with the professionalism of Chris McMacken and the SecureDataRecovery Team.

Did what they said they would do, no pressure.
Returned my hard drive and a portable drive with all my
Recovered files.

Secure Data Recovery did great job recovering my data. Kurt P. was professional and kept me informed through every step of the process.
I am very satisfied and would highly recommend them
Al P.

Boss was happy all his data recovered.
Elijah was very helpful & great to work with
Mahalo Nui Loa

I had the pleasure of working with Scott Moses a Data Recovery Specialist with SECUREDATA, Inc. in an effort to recover data from a failed hard drive. Scott was very knowledgeable of the process and able to answer all of my questions through every step of the process. He kept me advised and was a pleasure to work with. While I hope I don''t have to use their services again, I won''t hesitate to go back to Scott and SECUREDATA.

My dude was Frederino Cappuccino. Good ol' Freddy Fish. Frederick A. Wright.

He was great. Fast communication, clear, concise; a little wheelin' and dealin' as he's meant to do. Kept me updated, listened to my concerns, yadda yadda.

Customer service was phenomenal as expected. I had a HDD that got overvolted. Cracking open non solid-state shieeet is slightly out of my range of knowledge so I passed the drive on to the homies at Secure Data Recovery Services.

They cracked that thing open, swapped whatever amount of component(s) or the whole PCB, then ripped the data. Not sure what their process was.

Then they sent me a drive back with all my data. Then charged me 2300$+ CAD. This was the quoted amount, so it wasn't a surprise.

Customer service was excellent, services rendered were true to their guarantee. Price was ridiculous. How a layman could justify this cost is beyond me.

Overall, they are reliable, trustworthy, and I would recommend these guys wholeheartedly if you have a complex hardware issue that requires a cleanroom or high level of technical knowledge.

If you simply have a hard drive that got formatted (not zero-written) and need the data pulled back and sent to you, or your problem is software related, just bring it to your local guy and pay literally thousands $$$ less.

Thank you Rob for making my recovery as painless as possible! Got all my data back in one piece and in a timely manner, too! I'd recommend this service to anyone who needed data recovered.

Rob Anderson was a huge help! I had several local companies look at my hard drive, as well as the Geek Squad at Best Buy. They all said it was hopeless. Secure Data Recovery was able to recover almost all of my files. I lost a few pictures, but my other data was intact. Rob kept in touch during the entire process and kept me updated on the progress. I would recommend them to anyone with a data recovery need.

I honestly didn't hold out any hope that my data could be recovered from the crashed hard drive. The first company I went to said it was pretty bad and above their capability. They recommended Secure Data. So I called and Rob Anderson explained the process to me. I sent it off and behold! The data was recovered. A lot of this were legal and finance documents without hard copy backups, so very vital. Many thanks to Rob for keeping me updated on the progress. Best tech and customer service ever!

Rob Anderson w/ Secure Data Recovery was professional and super easy to work with right from the start. He was open and upfront about all costs as well as the likelihood of successful data recovery. Although there was quite a bit of data damage, I am pleased with the results and enjoying the family photos I feared were lost forever. Turns out some of the damaged photo files can just be cropped, no problem!

Happy with the results. I really thought that I lost all of my files but now I have them again. Rob really helped me with everything and I'm glad that I got the help that I needed.

My external hard drive crashed that had 10 years of pictures on it from our wedding day pictures, to the birth of our children, and to everyday life. I was devastated! The recovery of those pictures wasn’t something you could put a price on. What a blessing it is that technology has advanced to the point of being able to recover photos. Secure Data Recovery was a breeze to work with and Rob was very informative every step of the way. I knew my pictures were in good hands. I wouldn’t hesitate to use them again, but I think I have learned my lesson and will always have my pictures in two places.