I'm beyond disappointed, frustrated, and angry with Bags. The idea is great but the execution is terrible. Here is my story. I met with a Bags salesperson in a Zoom where he told me th... Voir plus
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Lisez les avis des autres
I would say it’s better prop firms than those other you-tubers prop firm like Lambo Raul and Mambafx . Because I’ve tried 2-3 times on their prop firm and it scams the crap out of me with the %30 rule... Voir plus
SECURE THE BAG is a legit Prop Firm! I passed both $100K Challenges successfully on the first try at 18 years old and now I am going to receive my first payout tomorrow. I thank Swaggy C for introduci... Voir plus
I bought a challenge but couldn't login to MT5 because the correct server didn't pop up for the broker's demo account by default. I didn't realize you have to select the server and change it ma... Voir plus
À propos de l'entreprise
À propos de Secure The Bag
Écrit par l'entreprise
Coordonnées de contact
Etats-Unis
- support@securethebag.com
- securethebag.com
4,1
Bien
533 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Quick response from customer service
Quick response from customer service. Well spoken, respectful and concise. Can’t ask for better. 😁
31 août 2023
Customer service response time is…
Customer service response time is amazing helped me on multiple occasions. Great team!
1 septembre 2023
Avis spontané
Very prompt response!!!
28 août 2023
My journey
Great customer service. I sended an email with some questions and within minutes they answer my request. Good Job guys!
29 août 2023
It has been few days since I have…
It has been few days since I have applied for the challenge and from the first trade I have been facing problem of charged unecessory spread ( 4-8+) on the pair which has (0-1 spread at Max) + the comission. I have been using limit orders for each trades, trading during high liquidity hrs, avoiding trades during news. My friend has applied for the challenge as well but he doesn't face this problem at all... I have tried emailing STB support a dozen times but instead of actual solution they come up with illogical automation messages...
I have provided them with the proofs ( screenshots & screen recordings). Because of these unecessory glitch my risk turned from 1% - 2% without me doing anything. Here I'm not talking about comission but the spread, even though it oscillate b/w 0-1 but I'm being charged 4-8+...
I'm really disappointed in STB and it's support. I didn't expect this kind of service from you guys...
20 août 2023
Réponse de Secure The Bag
Dear Devraj Singh,
Firstly, we genuinely appreciate your feedback and sincerely apologize for the inconvenience you've experienced. We take all feedback seriously and are committed to improving our services.
Regarding the spread discrepancies you've pointed out, it's important to understand that while we always strive to offer the most competitive spreads, in live market conditions, these can fluctuate due to various factors. The spread you see in a live environment can differ from what's displayed on the platform due to rapid price movements, market volatility, and the liquidity available at any given time. This variation is a common occurrence in the industry, especially during periods of heightened market activity.
That said, we understand that consistency between what's expected and what's experienced is crucial for our traders. We'll review the specifics of your case to ensure that there are no underlying issues.
We're also sorry to hear about the communication issues you've encountered with our support team. We will ensure they receive this feedback so we can address it appropriately and provide clearer and more timely assistance moving forward.
Thank you for bringing this to our attention. We value your trust and will work diligently to enhance your experience with STB.
Warm regards,
Secure The Bag Support Team
Customer service has been fast and…
Customer service has been fast and clear about all rules any question i may have. i just passed phase 2 and got funded ill update how thats going as well. i am concerned about swaggy c leaving the company though.
23 août 2023
Smooth ride!!
The company give me long enough time to make it thru the challenges which is great because I don’t have to rush the process and allow me to showcase my skills at a good pace I am truly grateful for the opportunity and hope every funded trader feel the same as well, s/o to secure the bag.
18 août 2023
I received a speedy response from…
I received a speedy response from support.
My issue was resolved.
23 août 2023
Support services are always there to…
Support services are always there to help us....I just thank God for bringing u guys into our lives this is a life changing experience
20 août 2023
Paid for a new account still have not…
Paid for a new account still have not received my login information for the account was told by support that they would get back to me as soon as they knew something and that has not happened I provided everything they asked for and have not heard anything back yet
21 août 2023
Réponse de Secure The Bag
Dear Antonio Austin,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced regarding your account information.
We want to assure you that all account credentials have been sent to the email address you provided during the account creation process. We understand the frustration that can arise from delays in receiving such information. However, rest assured that the necessary steps have been taken to send you the login details.
If you haven't received the email with your account information, we recommend checking your spam or junk folder, as sometimes automated emails can end up there. Additionally, please make sure the provided email address is accurate and accessible.
Best regards,
Secure The Bag Support Team
I appreciate Secure The Bag
I appreciate the care you put towards the website itself! Customer service replies back rapidly and efficiently. Highly recommend 10 out of 10!! Don’t double think this prop firm! Also made my first withdraw and doing my best to currently stay consistent. Thank you!
4 août 2023
If you are thinking about purchasing…
If you are thinking about purchasing from this company - do not do it - they are a scam!!! I carefully read through these ratings myself, and ignored the low ratings, telling myself that the people were just mad because they lost the challenge - when no - they were not just mad - they were scammed !!!!
I signed up for a 10k challenge - and within a few days the system broke down and closed my account. I had not broken any rules - my accounts max daily drawdown had not hit $500 and was only at -$275 drawdown for the day - including closed trades.
I have emailed the company over and over - they keep sending the same generic email - even the numbers they presented me with proved that I had not broken any rules yet they refuse to honor the rules. I am prepared to gather whoever else who has had a similar experience to take this company to court before anyone else gets stolen from.
@Secure the Bag, at least don't pretend to want to fund people - just be transparent and say that an account cannot go above 2.75% drawdown - do not lie in your FAQ section saying it is 5% only to eliminate people pre-maturaly.
I 100% do not recommend this prop firm - they are lying about their ability to fund you - their customer services is just copy and paste emails and they are just collecting money off of people with absolutely no intention of funding them even if they do not break any rules.
15 août 2023
Avis spontané
Réponse de Secure The Bag
Dear Mel,
We appreciate your feedback and are truly sorry to hear about the frustration you've experienced. We take every customer's concerns seriously and would like to address the issues you've raised.
Regarding the daily drawdown limit, please note that the limit is set at 5% for our challenges. However, we understand your disappointment and would like to apologize for any confusion that may have arisen. Our customer support team is here to help explain, and provide further clarification on the daily drawdown limit.
We assure you that our customer support team's intention is to provide the best possible service and assistance. It's not our aim to be unhelpful with generic responses. We apologize if that's how your experience felt. We are committed to continuously improving our communication and support processes to ensure a better experience for all our traders.
If you believe that there might have been an error or misunderstanding, we encourage you to reach out to our support team once again. They will be more than willing to provide you with a detailed explanation of your account's situation and address your concerns thoroughly.
We genuinely value all our traders and their experiences with us. We want to work towards resolving any issues and ensuring that our platform operates transparently and efficiently.
Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience you've faced. Please do consider reaching out to our support team once again so we can provide you with the assistance you deserve.
Best regards,
Secure the Bag Support Team
First trade I placed was normal Est and…
First trade I placed was normal Est and trade lag 200 pips but as soon as I went into negative it started eating up my profits FAST then back into the positive and there was NO movement in Eightcap!!! I switch to 1M then 5M to see if Eightcap would unfreeze; which the market was moving but for my position NOTHING!!! I truly believe what Kelly O Gee said. Prop firms take our money. Now I also see why Swaggy C is just doing his own thing!!! Shout out to Swaggy💗 We older people finally get up enough saved coins to try trading & Eightcap monitors just take from us with NO conscious! What goes around…. Come back to U!!!!
15 août 2023
Réponse de Secure The Bag
Dear customer,
We're sorry to hear about the frustrating experience you encountered during your trading. We understand the importance of reliable and accurate trading conditions, and I assure you that we take such issues seriously. Technical issues can sometimes occur, leading to discrepancies in trade execution and market movement perception.
I'm sorry to hear about the frustrating experience you encountered during your trading. We understand the importance of reliable and accurate trading conditions, and I assure you that we take such issues seriously. Technical issues can sometimes occur, leading to discrepancies in trade execution and market movement perception.
While occasional technical glitches can impact trading experiences, our team is actively working to ensure the best possible trading environment for our users. Your feedback is valuable to us, and we will use it to further improve our services and address any potential issues.
If you have any specific concerns about your trading or would like to discuss this matter further, please feel free to reach out to our customer support team. We're here to assist you and provide any necessary information to resolve this situation. Your satisfaction and success are important to us, and we appreciate your understanding as we strive to enhance our services.
Thank you for your patience and for choosing our prop firm. We remain committed to providing the best possible trading experience for all our users.
Best regards,
Secure The Bag Support Team
The team didn’t do so good
I’m having a hard time getting the account. I didn’t create a Securethebag, before buying the 10k funded account. All I received was an order number and a thank you email asking to rate how y’all team did. I created a secure the bag account and the dashboard button sends you to a sign in tab and I try to sign in it says the information doesn’t match or something like that. It was also hard to find my username. I don’t remember what happened after creating my account but I don’t remember seeing my username.
17 août 2023
Réponse de Secure The Bag
Dear Laron Powell,
We apologize for the inconvenience you've faced. Please rest assured that the account credentials, along with detailed instructions on how to access the Dashboard, are sent to the email address you provided during the purchase. This email contains all the necessary information to log in and access your account.
If you're having trouble finding this email or accessing your account through the Dashboard, we recommend reaching out to our dedicated customer support team. They are available 24/7 and can provide you with further assistance to ensure a smooth and seamless experience. You can contact our support team through our website at securethebag.com.
We value your commitment and appreciate your patience. Please feel free to get in touch with our support team, and we will do our best to guide you through the process and get you started on your trading journey.
Thank you for choosing SecureTheBag, and we look forward to assisting you further.
Best regards,
Secure The Bag Support Team
About to try the prop firm lets go I'm…
About to try the prop firm lets go I'm hype!!
17 août 2023
Avis spontané
On convo was greatly appreciated had…
On convo was greatly appreciated had some trouble and they knew exactly how to assist
17 août 2023
Mods were professional and very helpful…
Mods were professional and very helpful with any questions
16 août 2023
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