I had a rush order for a client and ordered the wrong lengths.. 😫 I emailed the company after 12am and ask them for the correct lengths and was willing to take the cost difference loss however not on... Voir plus
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Lisez les avis des autres
This site is mediocre for I-tip extensions. The quality is mid-level, but the I-tip sizes were inconsistent and made some of the extensions unusable. Additionally, I purchased dark brown, and it's ver... Voir plus
L'entreprise a répondu
The customer service was great and communication was clear. There was an issue with the custom color I originally wanted, so I ended up choosing all black instead. Overall, I’m really happy with the q... Voir plus
L'entreprise a répondu
Thank you for your fast response to my questions and making sure I was well informed about my order status, I have received my hair and I love it, it has a very natural look and the hydration level is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SEE WIG is an emerging brand selling 100% high-quality remy human hair like hair extensions, hair bundles, bulk braiding hair, closures & frontals, wigs, etc. We get all covered: 15 types of extensions, 16 curl patterns, 20+ colors, and lengths from 12" to 30". We have been successfully serving customers through local stores since 2019, which is why we ambitiously created the SEE WIG brand in 2024 to connect more customers around the world. Our experts always keep an eye on the trend of hair and know what women really need.
Coordonnées de contact
Etats-Unis
- help@seewig.com
- seewig.com
3,7
Moyen
33 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality of hair is horrible
Quality of hair is horrible. It immediately matts up, worse than knots!! I really want to cry thinking of how much money I spent on this hair, then to have it installed and have this trash hair
26 février 2026
I had a rush order!!!
I had a rush order for a client and ordered the wrong lengths.. 😫 I emailed the company after 12am and ask them for the correct lengths and was willing to take the cost difference loss however not only did they correct my order they refunded the difference! The hair quality is superb as well!!
27 mars 2026
Mediocre at best
This site is mediocre for I-tip extensions. The quality is mid-level, but the I-tip sizes were inconsistent and made some of the extensions unusable. Additionally, I purchased dark brown, and it's very, very red. The color of the hair is either mis-labeled or just incorrect, and it was a terrible match for my actual dark-brown color. I would not recommend buying here, personally.
17 mars 2026
Réponse : SEE WIG
Hi Gianna,
Thank you for your honest feedback - I'm truly sorry that our I-Tip extensions did not meet your expectations.
Regarding the I-tip sizes: since each tip is hand-made, a few may occasionally be slightly larger than others. In those cases, using a slightly larger bead can help with installation. We hear your concern, and we will continue working to improve our quality control on this.
Regarding the color: dark brown can sometimes appear slightly different between straight and curly textures. Curly hair goes through a heat-setting process, which may deepen the color a bit. We do our best to show accurate colors in our product photos and videos, but we clearly fell short for you this time.
To help us improve, our customer service team will be further reaching out to you via email. Would you be willing to share a photo comparing your hair with our product's color? That would give us valuable insight and help us do better in the future.
We sincerely apologize again for the trouble this has caused, and we truly appreciate you bringing this to our attention.
Sincerely,
Alice from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
The customer service was great and…
The customer service was great and communication was clear. There was an issue with the custom color I originally wanted, so I ended up choosing all black instead. Overall, I’m really happy with the quality.
21 mars 2026
Réponse : SEE WIG
Thank you so much for your kind review! We're so glad you're happy with the quality and that our communication made the process easier for you. We truly appreciate your understanding and support - hope to see you again soon!
Sincerely,
Alice from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Great hair!!
18 mars 2026
Hair smells bad but looks good
17 mars 2026
Réponse : SEE WIG
Hi Danielle,
Thank you for your honest feedback - we really appreciate it.
We're glad to hear that you're happy with the look of the hair! Regarding the smell you noticed, we want to be transparent with you.
Our 100% human hair goes through a thorough sanitation and disinfection process to ensure it's clean, hygienic, and safe for use. This is a standard industry practice, and sometimes the treatment can leave a temporary scent - similar to how new extensions from many professional brands may have a mild odor upon opening.
The good news is that the smell is completely normal and typically fades after the first wash with a gentle shampoo and conditioner. Once the hair is washed and air-dried, the natural scent should be gone.
We truly appreciate your support and your understanding. If you ever have any concerns, please don't hesitate to reach out to us directly - help@seewig.com.
Sincerely,
Alice from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Loving these k-tip super soft blends so…
Loving these k-tip super soft blends so well with my hair texture fast delivery great quality easy install will be getting more
7 mars 2026
Réponse : SEE WIG
Thank you Michelle for your wonderful feedback!
We're so glad you're loving the quality, texture, delivery, and ease of installation. We truly appreciate your support!
Sincerely,
Lucy from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Hair never makes it on time
Hair never makes it on time. Customer service does not care if you had an appointment. They refuse to expedite shipping or reduce cost after they make you late. I have the email receipts. There is no point in lying saying there was no responses when I responded promptly multiple times. Own up to your delays and compensate your customers accordingly. That’s simply the right thing to do.
16 février 2026
Réponse : SEE WIG
I'm sorry to hear about your experience, but I believe there may be some misunderstanding regarding your order #SEEWIG1982.
This was not a shipping delay - it was a processing time delay due to our company retreat. We clearly stated this in multiple places: next to the "Buy Now" button on our product page and in the Order Confirmation email. We apologize if this was overlooked when you placed your order on February 18.
To clarify: Total delivery time = processing time + shipping time. As stated, orders placed during our company retreat would begin processing on February 23, in the order they were received. Your order shipped on February 26.
We also expedited your shipping method at no cost to you — from standard shipping you chose (6–9 business days) to advanced shipping (4–5 business days). Your order was delivered on March 2. So it meets our promised shipping time.
During this time, I sent you two email updates regarding your order status. I received no reply, and at no point did you mention that you had an appointment or a tight schedule.
Had you reached out to let us know the order wouldn't arrive in time for your appointment, we would have been happy to cancel it for a full refund before shipping. Unfortunately, we never heard from you.
We value all feedback and take it seriously. Please feel free to contact us directly if you'd like to discuss further. Thank you!
Sincerely,
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
My product came in a good amount of…
My product came in a good amount of time and the quality of the product is excellent. Can't wait to use it on my hair. Will definitely buy again.
15 février 2026
Réponse : SEE WIG
Thank you so much for your kind words! We're thrilled to hear that your order arrived promptly and that you're happy with the quality of the hair.
Sincerely,
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Thank you for your fast response to my…
Thank you for your fast response to my questions and making sure I was well informed about my order status, I have received my hair and I love it, it has a very natural look and the hydration level is good. It is one of the best hair extensions I’ve ever used. I will update you on the aging process as I experience it then I will update you on the results. Again, thank you for your patience and support you are a wonderful brand of see wigs ambassador!
15 février 2026
Réponse : SEE WIG
Hi Tyler,
Thank you so much for your incredibly kind and thoughtful review! 🥰
It's wonderful to know you're loving the natural look and feel, and we really appreciate you taking the time to share your experience.
We're also grateful for your patience and trust throughout the ordering process. Making sure our customers feel informed and supported is always our top priority, and we're so glad we could be there for you.
Sincerely,
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Love the hair very soft CANT wait to…
Love the hair very soft CANT wait to install Thank You
8 janvier 2026
Réponse : SEE WIG
Thank you Lashabra!
We're so happy you love our k tips. Wishing you a smooth and fun installation process. Enjoy your beautiful new hair!
Anne from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
I pay for expedited delivery did not…
I pay for expedited delivery did not get it two weeks later my package arrived. Have tried to contact the company to get my refund and no one has contacted me back..
1 janvier 2026
Réponse : SEE WIG
Hi Cheyra,
This is Lisa from SEE WIG.
Didn't you receive my emails? I had sent you emails twice in yesterday and today and had processed the refund to your PayPal account.
I was afraid my emails may be moved into your spam email folder. Please kindly check your spam emails and let me know if you have further questions - help@seewig.com.
It was not an issue about shipping because you can find shipping status that your order was shipped on Jan 16 and arrived on Jan 19, which was within the timeframe of expedited shipping method.
It was an issue about order processing time. The hair you ordered required longer time to process as noted in our product page.
Sorry if there was any misunderstanding.
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
DO NOT BUT
This “human hair” is the worst quality I have ever worked with! My client, who is an experienced extension wearer, had to take this out after only a week! The wefts themselves were thin and full of colorful yarn I had to go through and cut myself.
25 octobre 2025
Réponse : SEE WIG
Hi Annie,
I am sorry to hear your client is unhappy.
The hair you ordered is invisible weft hair so the weft line is thin but we have noted it on pages. It seems that you bought a wrong hair type? I am sorry.
Our quality experts have reviewed the case carefully. Our records show the hair was in consistent condition when shipped (I have shared images with you for reference via email). The changes described—tangling and uneven color in your photos—typically result from re-coloring or improper aftercare, which can damage pre-colored extensions.
As you know, typically pre-colored hair extensions are not recommended for further coloring, as this can significantly affect their integrity, lead to tangling, and shorten their lifespan.
Your order was delivered around Nov 14, 2025, and the concern was raised on Dec 31, 2025—well beyond our 30-day return window for unused items. Unfortunately, we cannot proceed with a refund.
I have also emailed to you for this case. Please kindly check it for more details. Thanks.
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Quick delivery
Quick delivery, great product, was very pleased. Individual hair strands were not skimpy! Will order again!
5 décembre 2025
Réponse : SEE WIG
Thank you so much Kelly for taking the time to share your wonderful experience!
Wishing you a wonderful 2026!
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
BlackFridaySale Purchase not honored
Referred by my braider. I placed my order for 30inch double drawn human braiding hair 1B. I paid. I Received confirmation email and can see order as ordered online. I paid for express shipping. I took screenshot and pictures just because of bait and switch this time of year! I took out my old braids and hired braider. I received email asking for more money due to incorrect pricing on their end or an offer to cancel. This email price change attempt after all black friday bargins have ended! I am left scrambling in Dec!
2 décembre 2025
Avis spontané
Réponse : SEE WIG
Hi Terre,
This is Lisa from SEE WIG.
I am so sorry for this technical issue about incorrect price of our Double Drawn hair. As talked with you, now I have cancelled your order and your payment authority of $355.9 in PayPal so you don't lose any penny on it.
I totally understand this was not a good experience. However, you might have also noticed that there is a relatively big price difference between Double Drawn hair and standard Non-Double Drawn hair.
This is not a thing about black friday sales as the order time has been Dec 1; it's just a rare technical issue on Double Double hair's price that we have never met. So we solved the issue once I noticed the incorrect price 7 hours after you placed the order and I have updated you about this as soon as I can because I wish this won't cause any inconvenience to you.
SEE WIG will be losing a lot on the incorrect pricing so we are not able to afford it especially when SEE WIG is still running its business at a very low profit now.
I have sent a $20 coupon to your account via email with coupon code; you may apply it next time if you wish. Hope this might make you feel a bit better.
Please accept my sincerest apologies once more...
Warmly,
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
My go to ktip hair.
my stylist love hair. It’s super soft, & this 26in is giving 30in!!!
8 novembre 2025
Réponse : SEE WIG
Thank you so much for this fantastic review!!!
We're absolutely thrilled to hear that both you and your stylist love our hair! It means the world to us when professional stylists approve of our quality. Thank you for trusting us with your beautiful styles!
Warmly,
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Quality and arrival of product
Quality and arrival of product. Very delicate and easy to use.
27 octobre 2025
Réponse : SEE WIG
Thank you so much for taking the time to share your wonderful feedback! ❤️
We're thrilled to hear that you're happy with both the quality of K-tip extensions and how easy they were to use. Helping you achieve a flawless, stress-free install is exactly what we strive for!
Lucy from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
The product was advertised as human…
The product was advertised as human hair, but was not!
20 octobre 2025
Réponse : SEE WIG
Hi Laura,
Thank you for your feedback, and please accept our sincerest apologies that the hair did not meet your expectations.
We want to assure you that we stand firmly behind the quality of our products. The #Purple Braiding Hair you purchased is indeed made from 100% human hair, and we do not sell synthetic hair.
To help us understand and address your concern, could you please provide more details or perhaps some photos showing why you believe it is not human hair? You can send them directly to help@seewig.com. This will allow our quality team to investigate thoroughly.
Furthermore, while our standard product is high-quality Remy human hair, we also offer premium custom orders for higher-grade hair like Super Double Drawn or Virgin Human Hair, which have a different look and feel.
We are committed to your satisfaction and are happy to help resolve this matter. Please reach out to us at your convenience.
Thank you!
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Great customer service
Although the order didn’t come in time, customer service was courteous and helpful.
15 octobre 2025
Réponse : SEE WIG
Thank you Rana!
We sincerely apologize for the unexpected delay in your order. While we always strive for timely delivery, we're grateful that you took the time to highlight the positive support you received from our team.
Helping our customers is what we're here for. We appreciate your understanding and hope to exceed your expectations on every front in the future.
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
Réponse : SEE WIG
Thank you Jules! We are truly thrilled to hear that you value both our customer service and the quality of our hair. Sharing this with our team will make their day!
Regarding your previous question about buying beads for I-tip hair extensions. I have already passed this feedback to our team, and we are working on adding a range of hair extension accessories, including I-tip beads, to our website as soon as possible.
We sincerely appreciate your valuable input. Customers like you help us grow better!
Lisa from SEE WIG Customer Service Team
help@seewig.com
https://seewig.com
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