selfconcept.com Avis 3

Title: Misleading “Free Trial”, Charged Early, Then Banned Without Refund

My experience with the Ultimate NLP Practitioner program was extremely disappointing and concerning.

When I enrolled, the subscription was presented as “Try For Free” under a monthly plan. Based on this presentation, it was reasonable to understand that the free trial would last for the full monthly period before any charges occurred. However, I was charged €28.74 after only one week, without any clear prior disclosure that the trial was limited to seven days.

When I contacted support to clarify and request a refund due to this misleading presentation, I was told that they “never offered a one-month trial,” despite the way the offer was presented on their website.

More concerning, after raising this issue and requesting clarification, I was banned from the community platform entirely, losing access to the program while they kept my money. This means I was charged and then denied access to the service.

Additionally, much of the initial content consisted of publicly available YouTube videos, with limited structured curriculum or supporting materials, which did not match the professional training experience that was implied.

This experience has seriously damaged my trust in the program’s transparency and professionalism.

I strongly recommend that anyone considering this program take screenshots of all trial terms and billing conditions before signing up, and carefully monitor their billing.

Based on my experience, the trial terms were not communicated clearly, and the handling of my case after raising concerns was unprofessional.

I hope the company will improve its transparency and customer treatment in the future.

PS. If you want to ensure a clear communication, WHY you add a small 7 days just in the checkout page, while everything else before makes you think is a 30 days free trial? That's cheap strategic and disgusting, coming from a NLP trusted personality.

Update: At no point did the company disclose that accepting a “support call” would void the 30‑day unconditional refund guarantee. A guarantee cannot be silently replaced with coaching, and a consumer cannot waive rights they were never informed they were waiving. If feedback was the goal, it should have been requested after honoring the refund, not used as a condition to block it. They failed to honor their 30 days guarantee. They advertise : no question asked, but instead they channeled into " coaching calls" as a retention practice without disclosing that accepting the call will waver your right to the guarantee.

Very helpful, honest and communicative, and, which is rare, caring. I feel safe to communicate, write about what I go through and I get replies. Also, they keep in their promise (when they said they'd call, they do). Appreciated!!