Sensée Avis 59

I was offered a job with sensee which I started on Monday, I was very sick and managed to work Monday and Tuesday but had the rest of the week off as I have been bed ridden poorly unable to breath properly. Sensee instead of giving the opportunity to catch up or join a new training group decided to straight away fire me no hr meeting etc even though I have proof of how badly sick I have been. Awful place to work would not recommend and currently reviewing how I can take this further as it is vile.

The most strangest interview i have ever had, by a lady called Lydia. She Wanted me to move my work station to a bedroom to stick to company policy and then turned me down on the job. Having worked in sales, been a broker and built my own business, without sounding big headed I am definitely qualified for this role. The only reason I’m willing to step down and do a job like this? Is because iv become a single full time parent. The conversation took a turn when she asked “where is your workstation” I replied in my living room. “Can you move it into your bedroom” .. honestly I replied no. And explained to her it would make no difference? At all. At this point I heard her tone change. so strange. I had Read a lot of bad reviews before going into this interview. I can see why. Had an open mind but jeez. Strange.

Working conditions have deteriated dramatically since the take over of Sensee from TCC. Staff are being pressured to spend no more than three minutes per hour on toilet times. Quality requirements for calls are deliberately punitive and unreasonable, lacking in common sense.

No recognition is given for providing excellent service to customers as it does not matter to management whether you have or not, the only metrics that are judged are arbitary and have nothing to do with whether the customer has genuinelly been helped or not. The company refuses to invest in adequate equipment and it is very rare to take a call were both you and the caller can hear each other properly. Plenty of fake calls come through with no one on the other line and yet these calls are still recorded, to monitor staff for bad language. Everyone in this call centre swears including (if not especially) team leaders and senior management and yet genuine staff are penalised and sacked. One rule for us, another for them.

National Savings and Investments (NS&I) who are a client of Sensees, often get terrible press, because the systems are antiquated and customers will be refused access to their savings due to technical errors that are not their fault. (This recent story has been in the news) nevertheless, you are expected to sing the praises of this joke of a system. NS&I has a deteriaring reputation, which is not the fault of staff necessarily but a frustrating inflexible and impratical system.

Sensee Is a crumby company on all levels, working for clients with bad reputations. The clients they work for, the operations, the equipment, most of the managers are incompetent and have no legitimate training. The founder of the call centre I worked for was a fraudster who stole from Children in Need in 1996 and underpaid staff which you can read about in a recent article by The Times.

For months my campaign were not paid their pension contributions and the money in that time, was simply stolen until eventually it was paid back. Sensee, the company who took over, are also white collar criminals that railroad over worker's right. I would not recommend working here because it will do damage to your profesional reputation when you decide to make the rational desicion of leaving. It is not worth the stress, you are far better off working for a legitimate company rather than getting involved this shambolic, incompetent, dis-organisation.

Colleauges are for the most part, understanding, bright, reasonable, caring people but they will hire anyone at times, which means you will be exposed to all manner of volatile, unstable, misogynistic, biggotted idiots. There was an incident a year or two after I started were a boiling kettle was thrown over a ladys face, by a collueage that I had to sit next to for a long time, as you are not allowed to chose were you sit, and as such are not treated like adults and can be exposed to very unsavoury people. There was another time when a young man was allowed to rise through the ranks fairly easily due to his psychopathic nature, before eventually being found to be beating up his girlfriend. Despite being able to see what type of person he was immediately and him giving me the creeps, team leaders were too dense to see it and had the wool pulled over their eyes.

There have also been ex cons, and fraudsters who have tried to steal money, compulsive liars and guys who just harass women constantly. The people in positions of power are not trained, do not really act in the best interests of colleauges and neurodiverse and older individuals are filtered out.

If you have a querry and need to speak to HR, they can not be reached in person or by telephone, they can only be reached by email, which makes discussion and clarification difficult. Although this made things inconvenient for me, personally, this lack of access is discriminatory, as some employees may not have access to technology, or the means to use it. It does not help that employees are paid as little as Sensee can get away with, and also, union involvement is discouraged. When I first started we were lied to and told that we were unable to join a union at this workplace. I also sat by a colleauge who was sacked for trying to organise a petition against the new working conditions (decreased toilet allowances) and another colleauge who was highly competent and consistently passed all quality requirements but eventually resigned due to management harassing him with bad faith attempts to sack him. One of the team leaders, a number of years ago, confided to me that at times, he had worked to deliberately get "problematic" colleauges sacked. There are all types of people working here and most are good people but you will also be exposed to people that completely lack integrity and you can not trust.

After working at company over 7 years from Tcc to Sensee, company has changed so much having enjoyed my job to being humiliated and dismissed on reasons that you can't defend or prove as when a TL dont want you there you gone.....go through their so called legit reasons when everyone knows they looking for reasons to get rid of older people or long term employees. HR do not give you chance to defend yourself its a matter of IT system says so so must be true. Loyalty means nothing to this company, so many lovely people work there and not appreciated. Only the kiss butters get anywhere....the company won't last much longer with the attitude they have, such a shame.

I have been trying to work with them for years now and every time they have no interest in hiring me. I have plenty of experience in customer service roles. They want you to complete an out of date hiring test thing that looks like it was made in the 80s. I think this company just puts out fake job ads so we complete this rubbish for their own gain.

You would think The Contact Company going into administration and being taken over by Sensee would be a positive change, but it's just business as usual. Asif Hamid is still running the office, which is shocking. If you follow his track record before TCC, during TCC, and now, you will see he is a failed businessman with some questionable financial choices that should've been investigated long before now.

liverpoolecho.co.uk /news/liverpool-news/arvato-in-fund-probe-3523305

He was CEO of Arvato, where they were being investigated for dodgy dealings before he conveniently resigned and if you look into the history of TCC, he had a cyber attack (which he paid off the Russian attackers by the way), probably caused by his own incompetence and the choice to hire unqualified family as head of IT and other departments to keep wealth in the family. He ran the company into the ground and ended up selling the business for pennies as a result. Since sensee taking over, clients have been leaving left and right. No new business. Redundancies from departments. People still in management positions that couldn't manage their way out of a paper bag. Bullying. Discrimination. Under paying staff. Docking pay if it takes more than 3 minutes to get to the toilet and back, even if you aren't very mobile, the toilets are full or being cleaned. One toilet had been broken down for 3 months with no attempted fix. Lifts regularly breaking. Honestly, same place, different name. Avoid working here. They are just looking to scalp the business for their work from home side and then get rid of anyone else that doesn't fit their 'image'. Potential clients? Go elsewhere. Money penny is a better place, recommend them for your outsource needs ane they specialise in what this place lacks.

Since I joined this business I see only positive. My manager is always supportive and letting me decide what is needed, obviously making me responsible for my own decision. I am bussy during the days but all around keeps me motivated to work hard. I did not have single negative experience since joining Sensee. It is great bussiness you wish to work for and I am glad to be part of this team.

I do have to say it wasn't the best experience I have had in a job. i would advise if your getting your first job DO NOT start and sensee, it will not give you the best mid set when it comes to the working world.

To START off you have certain KPIs to hit which is fine. but for the account i was one KPIS where hard to keep depending on the calls types you take. simple orders and account issues can be done quick. but when it comes to tech and escalations KPIs are no on the table. calls for esc and Other issues you have to go though a live desk process and usually can take a long time 4x the KPI wanted for a call. DOESNT BENEFIT at all. I spent most of my time raising the information to be amended and updated.

2. The system - Where do I even begin this this one? the system they use if outdate and has a lot of bug and issues which I have raised many of times. if you game or use PC a lot. just remember, the Security system they use blocks certain apps/games and mainly computer updates on times. but if the system goes down. and its due to the windows updates that may be blocked but there security. YOU WILL NOT BE PAID FOR THIS.

3- only one good thing I have seen in the company was my team and and manager. My manager was great and did what she could for you to boost morale and the overall experience while working there. didn't always work. but always tried.

4. finally one- ill let you all go now. Im basically writing a book now. SCHEDULING OF HOURS- pain in the bloody neck, a buffer system is used, you pick hours you want or so it is said. its 1st come 1st serve. you have to be quick or you aren't getting what you want., if you are Woking at 4:30 on a Monday while taking calls. say good by to the hours you want. you'll end up only get either a week end shift or stupid hours in the evening. the could be split up to a point where you could be working 4 hours spilt over a 9 hours period and its not great.

Dreadful company to work for. They recruit you by their life work balance when in reality you can't get the hours you want and I ended up mostly working evenings and weekends. Zero sick pay and low wages. I had KPI's that were impossible to reach and because of random hours I was often in when my manager wasn't. No support at all and no team building or even team contact. Very depressing and soul destroying work.

Trustpilot does not permit new Negative feedback of this company, even when you show Trustpilot your employment contract. Because of this I am limited in what I can say about this company as despite what TrustPilot says it is clearly suppressing negative reviews of this company. So if you are reading this I have successfully watered down the horror that is working for Sensee to a level of baniality that TrustPilot will permit to be viewed. Sensee are probably the most Toxic company to work for in the UK at this moment in time. Work place bullying is Endemic. Health issues are responded to with retaliatory lynching and summary dismissals. Best practice is not followed and employment law is not respected by this company. In my case I could bring a prosecution, as they gave it to me on a plate but I have better things to do with the next 3 years of my life than continue to engage with the Toxic cesspool that is Sensee. I would say even if you are desperate, Avoid SENSEE!

Awful company to work for. You are just a number and not a person. Toxic environment! AVOID!!!

Best thing I ever did at this company was to leave.

I used to work there January 2024- march 2024.

They weren’t able to let me carry on working as I was struggling with the calls even though I was telling the tl multiple times that I was struggling and kept falling the calls.
I did reapply to work with Moonpig I had the interview stage but didn’t hear anything back. I know a couple people who work for Moonpig and they have told me to apply again but I don’t get a reply.
I likes working there but I didn’t get told I couldn’t reapply back but when I do replay I get no response

**Company Review: Sensee**

My experience working at Sensee was incredibly disappointing, and I would strongly advise against considering a role here.

1. **Training**: The training provided was inadequate and felt like a joke. The trainer was unprepared, and the content didn’t effectively equip me with the knowledge and skills needed for the role.

2. **Scheduling**: The method of booking hours is absurd. They book shifts in 30-minute slots, which is unnecessarily complicated. While I was initially told the hours would be flexible, this was far from the truth. The hours fluctuate based on your miniman contracted hours which can go from your mch of 35 hours down to 28 hours and up to 42 per week or more, and the scheduling system is so complex that it feels like you need a degree in math just to ensure compliance, which they say averages out across a year which is impossible to verify is true.

3. **Lack of Support**: Once the training is completed, there’s very little support. It's easy to feel lost or unsupported, especially when you're expected to meet high expectations with little guidance.

4. **Audits and Performance**: The company has an overly strict auditing system. If you fail three audits after training, you’re essentially fired. The idea of a 6-month probation is misleading because you are under constant scrutiny and pressure to perform flawlessly from the outset.

5. **Management**: The team leaders and subject matter experts are rude and unhelpful. The lack of professionalism from the leadership team only adds to the toxic atmosphere.

6. **Unclear Scripts and Prompts**: The scripts provided are overly complicated and difficult to understand, leading to mistakes and failed audits. The unclear prompts are just another example of how disorganized the company is.

Overall, working for Sensee was a negative experience. The lack of proper training, complicated scheduling system, poor management, and unrealistic performance expectations made it an incredibly stressful and unsupportive workplace.

Steer clear of this company - there are others where you can work from home and feel like a human and not a robot.
My mental health suffered substantially working for Sensee on the StaySure account. It was truly dreadful and yet I can sell, work extremely hard and have years of relevant experience.
Pay is poor particularly as in a sales role the whole point should be that you earn more for selling more, surely.
The scripts are painstaking, the managers are dictators without even the basic skills to lead by example.
The targets are completely unrealistic.
Every second of every shift you are monitored, scrutinised and treated like a child.
If you work directly for StaySure the story is very different but by the time you realise that it’s far too late of course.
You may feel attracted to the promise of being able to choose your own hours, it’s a lie. There is simply not the availability for this to be accurate, instead it is mayhem of fastest finger first and inevitably a great deal of stress and frustration in the mix.
Hindsight is a wonderful thing and unfortunately it’s not until you secure a similar job for another company that you realise the extent of how badly Sensee treat their staff.
The only positive I have to say here, in fairness, is that the training is very thorough. I worked on two campaigns and each time the training was very good.

I would never place my worst enemy in a position with this company. This company employed me with the knowledge that my equipment wasn’t up to spec, docked almost 40% of my pay due to their systems not working properly even though I spent every day at my computer from 8am-6pm and then gave me a week ultimatum to purchase a new laptop, which I absolutely did not do and went to work for a company that respects the work i put in. Please do not work here if you value your own skills, sanity and time as you are nothing but a number on someone’s spreadsheet for the day. Management are fake and unsympathetic.

To much focusing on scripts which really should be an actors job doesn't it, its word for word on every sentence u speak. They don't give you equipment but tell you were you can purchase or if yours meets the requirements. Very bad how they get u to buy the equipment matching their requirements from the company basically theirs, if u don't get through 3rd week u r stuck with pc/screens etc lots more i can say but best not to

I have never experienced anything like it. I quit after not even being in the business for a month. The "Live Desk" support is abysmal, managers do all they can not to take managers calls, if you are even 1 minute late they start calling you. They sell you a dream, but it is far from a dream. The flexibility they claim is a total illusion - they still expect you to work mandatory hours, Monday to Friday. The shift booking system is a total mess. For once I feel really sorry for the customers who have to deal with these people. The customer support is atrocious. Not because of the agents - but because the management and "support agents" seem to do nothing but bat people off with excuses.

Ridiculous process of applying and then making you come down for an assessment, they told me I was unsuccessful and refused to give feed back.

Full pay is now a week late. Have raised this daily with my manager, HR, payroll & most of my emails have gone unanswered or just fobbed off. Can't afford rent or food now.
Do not work for this company if you need your wage to live.