Very pleased with the service from Serene Living. Very good updates on my order and speedy delivery. Lanterns were very well packaged and protected. They are as illustrated although I hadn't realised... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good experience with this company. Easy to order, good price, kept informed about dispatch, arrived quickly and well packed. No problems
L'entreprise a répondu
This is not a company it is a scam. They take your money, do not dispatch goods and when you ask for a refund they send you automated messages in multiple languages saying they need to contact their i... Voir plus
L'entreprise a répondu
Very personal service, small problem quickly solved. The product( metal greyhounds ) are one of my favourite buys ever!!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Serene Living, we believe that every home tells a story - and we want to help you write yours. Specialising in exquisite home decor products, we offer a curated collection of handcrafted treasures, designed to elevate your space with elegance and style. From sleek metal vases to eye-catching candle holders, decorative statuettes, lanterns, and festive holiday decor, our pieces blend traditional craftsmanship with modern design. Our commitment to quality is at the heart of everything we do. Each item is carefully designed and sourced from skilled artisans, ensuring that every piece is as unique as the home it’s destined for. We take pride in the beauty and durability of our products, with exquisite finishes in different colours adding a touch of sophistication. Shopping with us is simple and secure. Our user-friendly online store is dedicated to providing a seamless experience - from browsing to doorstep delivery across the UK. Whether you’re refreshing a room or adding a special finishing touch, Serene Living is here to help transform your home into a space you truly love. Discover the art of home decor with us today!
Coordonnées de contact
Royaume-Uni
- support@sereneliving.store
- sereneliving.store
4,4
Excellent
42 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good experience
Good experience with this company. Easy to order, good price, kept informed about dispatch, arrived quickly and well packed. No problems
14 mai 2026
Réponse de Serene Living
Thank you so much for your lovely review. I am so happy to hear that you like your product and had a good experience with our company. We always strive to do our best for our customers. We look forward to welcoming you again to our virtual shop.
Great service from Serene Living
Very pleased with the service from Serene Living. Very good updates on my order and speedy delivery. Lanterns were very well packaged and protected. They are as illustrated although I hadn't realised there is no glass in them. I've purchased inner glass cylinders to fit and used outdoor battery candles in them. Very effective when on. I have placed them in the garden and hope they don't rust.
11 mai 2026
Réponse de Serene Living
Thank you so much for your fantastic review. I am so pleased to hear that you love your new lanterns. These ones are without glass - we will try to make that even clearer in the description. Don't forget our side discussion regarding outdoor placement of these lanterns :-) We look forward to welcoming you again to our virtual shop.
Very personal service
Very personal service, small problem quickly solved. The product( metal greyhounds ) are one of my favourite buys ever!!
4 mai 2026
Réponse de Serene Living
Thank you so much for your wonderful review. I am delighted to hear that this is one of your favourite purchases ever. I am also glad that we were able to swiftly sort out the issue with your white greyhound. Hope you enjoy your entire collection. We look forward to welcoming you again to our virtual shop.
the ornaments are fantastic and are…
the ornaments are fantastic and are going to look so beautiful on wor
fathers grave even the hounds they were based off kissed them and appreciated them.
15 avril 2026
Réponse de Serene Living
Thank you so much for your lovely review and for sharing the touching personal backdrop to your purchase. I am really happy to hear that you and your hounds like these ornaments. Hope you enjoy them for years to come. We look forward to welcoming you again to our virtual shop.
A Hidden Gem for Home Décor
I’ve had a really lovely experience with Serene Living in the UK and wanted to share it.
My first purchase was the Longford rectangular tray in antique bronze, along with the Ramsey’s bookend. The tray immediately stood out as it’s such a versatile and elegant piece. You can use it on a coffee table with candles, plants, or decorative objects, or as a dining table centrepiece with flowers, coasters, and table essentials. The long rectangular shape is incredibly practical, and the handles are particularly distinctive—I haven’t seen anything quite like them elsewhere.
The Ramsey’s bookend is also a beautiful piece—full of character, very well made, and thoughtfully designed. It feels like something with personality rather than something mass-produced.
Because I liked my first order so much, I recently came back and purchased a second Ramsey’s bookend along with one of their figurines, and I’ve been just as impressed.
What really stands out about Serene Living is the curation of their collection. They don’t overwhelm you with endless options…instead, every piece feels carefully selected. You can tell it’s a labour of love, with a focus on craftsmanship, quality, and timeless design.
It’s also refreshing to find pieces like the Longford tray that are both practical and elegant at the same time. It works beautifully as a centrepiece and holds a variety of items without ever looking cluttered.
Overall, I highly recommend Serene Living. Their pieces feel special, well-made, and genuinely considered, and I’m looking forward to seeing what they release next.
29 avril 2026
Avis spontané
Réponse de Serene Living
Thank you so much for your incredible review. I am extremely delighted to hear of all the wonderful experiences you've had with our products and customer service. We always strive to do our best for our customers. We will be receiving a new collection in June, plus some of our popular products will be restocked at the same time. I look forward to welcoming you again to our virtual shop.
Friendly and efficient service
Items arrived quickly, when I needed to return something they couldn't have been more friendly and helpful. Will certainly buy from them again.
31 mars 2026
Réponse de Serene Living
Thank you so much for your wonderful review. I am so happy to hear that you had a good overall experience with us and will consider us for future purchases. We look forward to welcoming you again to our virtual shop.
Réponse de Serene Living
Thank you so much for your lovely review. I am delighted to hear to you like your new dog decorative objects. We look forward to welcoming you again to our virtual shop.
Present for my mum
9 mars 2026
Réponse de Serene Living
Thank you so much for your kind review. I hope your mum thoroughly enjoys her new decorative dog statue for years to come. We look forward to welcoming you again to our virtual shop.
Réponse de Serene Living
Thank you so much for your kind review. I am so happy to hear that you like your new dog statue. Hope you enjoy it in your home for years to come. Looking forward to seeing you again in our virtual store.
Lovely product
Lovely product. As described. Delivered relatively quickly. Very happy.
2 février 2026
Réponse de Serene Living
Thank you ever so much for your review. I am so happy to hear that you love your new bookend. It is one of a best sellers, and I am delighted with your feedback. Looking forward to seeing you again in our virtual store.
Réponse de Serene Living
Hi Afshan, I am so sorry to hear that the cushion covers were not to your expectations. I've emailed you with some options on how we can help resolve this for you. It would be great if you could reply back. Please accept my sincere apologies again.
This is not a company it is a scam
This is not a company it is a scam. They take your money, do not dispatch goods and when you ask for a refund they send you automated messages in multiple languages saying they need to contact their internal team - it doesn’t take 2 weeks to do that. This is just a fraudulent company n China. The Dutch phone numbers are a trick.
26 janvier 2026
Réponse de Serene Living
This is a fake review, as this person never purchased anything from our store. I've cross-referenced every single information provided by this person with our database, and none of it returns any results. The order number he provided is completely out of sync with our current order sequence. As for the baseless claims that we are a company in China, we are registered with Companies House in the UK and all our registry details are supplied on our website. We do not have Dutch or any other phone numbers listed on our website as claimed by the reviewer. I've emailed this person multiple times, even offering a full refund if he tells me what items he purchased. Naturally, he hasn't responded because he didn't purchase anything. We've provided all necessary proof to TrustPilot that this review is not genuine and hope that they will now do the right thing.
Great product
Amazing product, very happy with the quality and the customer service from Justin was amazing!
1 décembre 2025
Réponse de Serene Living
Thank you so much for your fantastic review. We are delighted that you love your product's quality and our customer service. We look forward to seeing you again in our virtual shop!
Great service and lovely quality napkin…
Great service and lovely quality napkin rings. The online ordering process was simple and quick. I received automatic confirmation of my order and informed of the dispatch date. My parcel arrived sooner than expected and in perfect condition. Big thank you!
5 décembre 2025
Réponse de Serene Living
Thank you so much for such a wonderful review. We are delighted to know that you like our service and the quality of your napkin rings. We will continue doing our very best to delight our customers. Looking forward to welcoming you again to our virtual shop!
Réponse de Serene Living
Thank you so much for another wonderful review. We are so happy to know that you have liked all your products from us so far. We hope you keep coming back to our virtual shop for any future home decor needs.
Réponse de Serene Living
Thank you so much for your wonderful review. We are so happy that you had an overall positive experience with us. We look forward to welcoming you again to our virtual shop!
Excellent product
27 octobre 2025
Réponse de Serene Living
Thank you very much for your lovely review. We are delighted that you love our product. We can't wait to welcome you again to our virtual store!
Lovely colour
Well made and lovely material. Perhaps needs to be packaged better as quite heavly creased in places…although nothing an iron on reverse couldn’t resolve. Prompt delivery.
9 octobre 2025
Réponse de Serene Living
Thank you so much for your wonderful review and for your feedback regarding packaging. We will take that on board, although fabric products can sometimes get heavily creased during shipping and transportation. Nevertheless, we hope you thoroughly enjoy your product and visit our virtual store again for your future home decor needs!
Easy to order
Easy to order, fast service and delivery. Product was also great, thank you.
29 septembre 2025
Réponse de Serene Living
Thank you so much for your lovely review. We really appreciate it and hope you visit our virtual store again for your future home decor needs!
Réponse de Serene Living
Dear Steve, as per our conversation via e-mail, this has now been sorted. Glad your neighbours had safely kept your parcels for you. I am delighted with your feedback that you loved the Greyhound figurine :-) Looking forward to seeing you in our virtual store again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.