They are not transparent about ingredients. Nothing labeled on the tubes and little instruction on how to use. I had to request after it was received and toxic ingredients included. Putting petroleu... Voir plus
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They responded but did nothing for returning the product & getting my money back as they state in the ad! I DIDN'T GET WHAT I ORDERED & THE LIP OIL THEY SENT IS A SCAM!!!! Saying you are sorry is no... Voir plus
L'entreprise a répondu
I use this body oil right after a shower. It spreads easily and absorbs super fast. it leaves my skin felling soft and comfortable, not greasy at all.
My package arrived sealed and unbranded. I found the pricing reasonable for the size, and the hygienic applicator works smoothly.
3,1
Moyen
22 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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They responded but did nothing
They responded but did nothing for returning the product & getting my money back as they state in the ad! I DIDN'T GET WHAT I ORDERED & THE LIP OIL THEY SENT IS A SCAM!!!!
Saying you are sorry is no action GRRRRRRRRRRRRR
18 février 2026
Avis spontané
Réponse : Serenovita
Hi Sonja,
We’re really sorry for the frustration this situation has caused you — we completely understand how upsetting this must feel.
Due to a recent surge in customer inquiries, our response time has been slower than usual. We have now arranged a dedicated specialist to handle your case and ensure it is properly followed through.
Please kindly contact us at info@serenovita.com with your order details, or reply to our previous message so we can prioritize your issue and provide a clear resolution as soon as possible.
Thank you for your patience — we truly appreciate the opportunity to make this right.
Best regards,
SerenoVita
There is absolutely no customer service…
There is absolutely no customer service for me. I have called 3 times and the recording states they made a ticket and someone will get back to me. Emailed them 5 times and nothing. I ordered more than one of the tooth gel and one is defective and will not dial up to get the gel out of the tube. First tube fine and liked the product but they will not return my emails. Very poor customer service.
8 mars 2026
Avis spontané
Réponse : Serenovita
Hi Rhonda,
We take full responsibility for the lack of response to your calls and emails, and we are truly sorry for the defective tooth gel you received. This is not the level of support or quality we promise our customers, and we want to make this right immediately.
To help us locate your order and resolve the issue with your defective product, please share these details with us:
- Your full name
- The email address associated with your order
- Your order number
- The date you placed your order
Please send all information directly to our support team at info@serenovita.com. We will review your case urgently and follow up with you right away.
Best regards,
Serenovita Support Team
I ordered 2 multidimensional glasses…
I ordered 2 multidimensional glasses but this is a bad reading glasses with distortion. The lense is useless for any vision. They have a return policy but when I requested it I got an email offering 20% refund as I would have to ship them back on my dime. Unacceptable business practice and deceptive advertising. This shop and product is a SCAM and need to be reported and shutdown. DO NOT BUY.
5 mars 2026
Avis spontané
Réponse : Serenovita
Hi Mdmom,
We’re truly sorry to hear about your experience and understand your frustration.
Our product is designed as a multi-distance visual aid, but we recognize that it may not meet everyone's expectations or specific vision needs. We sincerely apologize if this was not clearly communicated.
Regarding your return request, we’re committed to finding a fair solution for you. Please contact us directly at info@serenovita.com, and we will review your case with priority and work toward a satisfactory resolution.
We take all feedback seriously and are continuously improving both our product information and customer experience.
Thank you for bringing this to our attention.
Best regards,
SerenoVita
I ordered a pair of the multi-distance…
I ordered a pair of the multi-distance eyewear. They are nothing but readers; the upper lens distance is useless. I do not want to pay for a return because the glasses are not as advertised.
17 janvier 2026
Avis spontané
Réponse : Serenovita
Hi Dianne,
We’re truly sorry to hear about your experience and understand your frustration.
Our product is designed as a multi-distance visual aid, but we recognize that it may not meet everyone's expectations or specific vision needs. We sincerely apologize if this was not clearly communicated.
Regarding your return request, we’re committed to finding a fair solution for you. Please contact us directly at info@serenovita.com, and we will review your case with priority and work toward a satisfactory resolution.
We take all feedback seriously and are continuously improving both our product information and customer experience.
Thank you for bringing this to our attention.
Best regards,
SerenoVita
I ordered the multidistance eyewear
I ordered the multidistance eyewear. What a joke, my vision is very blurry while wearing these scam glasses. When I contacted company they suggested a small refund, with a high restocking fee, or maybe I could resell to someone else. (Making me as bad as them)
DO NOT BUY FROM THIS COMPANY, SCAM
5 janvier 2026
Avis spontané
Réponse : Serenovita
Hi Linda,
We’re truly sorry to hear about your experience and understand your frustration.
Our product is designed as a multi-distance visual aid, but we recognize that it may not meet everyone's expectations or specific vision needs. We sincerely apologize if this was not clearly communicated.
Regarding your return request, we’re committed to finding a fair solution for you. Please contact us directly at info@serenovita.com, and we will review your case with priority and work toward a satisfactory resolution.
We take all feedback seriously and are continuously improving both our product information and customer experience.
Thank you for bringing this to our attention.
Best regards,
SerenoVita
I have sensitive cheeks and this didn't…
I have sensitive cheeks and this didn't sting at all. No redness. The citrus scent is light and doesn't stick around. Good value for the pack size.
6 octobre 2025
Avis spontané
These pads are great
These pads are great. Took off my waterproof mascara and sunscreen instantly without falling apart. Skin felt clean after, not dry or tight.
28 octobre 2025
Avis spontané
obsessed with how lightweight this lip…
obsessed with how lightweight this lip balm is!! i hate sticky gloop on my lips and this is finally the exception. super smooth application.
1 octobre 2025
Avis spontané
Not transparent about ingredients
They are not transparent about ingredients. Nothing labeled on the tubes and little instruction on how to use. I had to request after it was received and toxic ingredients included. Putting petroleum based products directly on the gums is toxic.
6 janvier 2026
Avis spontané
Réponse : Serenovita
Hi Shelly,
We are very concerned to read your feedback about our product ingredients and refund experience. This is not the kind of experience we want any customer to have, and we take your concerns seriously.
To help us review your order and address your specific issues, please share these details with us:
- Your full name
- The email address you used to place the order
- Your order number
- The date you placed your order
You can send all of this information directly to our support team at info@serenovita.com. We will look into your case thoroughly and get back to you promptly.
Best regards,
Serenovita Support Team
The male enhancement spray is a pure…
The male enhancement spray is a pure scam. They do not honor their return policy. DO NOT order this product, or be prepared to be totally dissatisfied.
16 décembre 2025
Avis spontané
Réponse : Serenovita
Hi there,
We’re sorry to hear about your experience and understand your frustration.
Our product is designed to support individual needs, and results may vary from person to person. That said, we never want any customer to feel dissatisfied.
Regarding your return request, we’d really like the opportunity to review your case and make this right for you. Please contact us at info@serenovita.com, and our team will prioritize your request.
We are committed to honoring our policies and ensuring a fair resolution for every customer.
Best regards,
SerenoVita
I’m totally in awe of just how bad the…
I’m totally in awe of just how bad the product is. They misrepresented the product and lied about ingredients. Might as well dump in the toilet. It is a big scam in every sense of the word. Not to mention it took over a month to get.
6 décembre 2025
Avis spontané
Réponse : Serenovita
Hi Sid,
We’re very sorry to hear about your disappointing experience with our product, including your concerns about the ingredients and the extended delivery time. Your feedback is extremely important to us, and we take these issues seriously.
To help us review your order and address your concerns properly, please share the following details with us:
- Your full name
- The email address associated with your order
- Your order number
- The date you placed your order
You can send all of this information directly to our support team at info@serenovita.com. We will conduct a thorough review of your case and follow up with you promptly.
Best regards,
Serenovita Support Team
Their Product had ZERO Results
Their Product had ZERO Results, And when I sent them a email all the offered is 15% refund for an Item that is JUNK! I told them to just keep there 15% And I would never order from them again
C Mayes
26 novembre 2025
Avis spontané
Réponse : Serenovita
Hi Clay,
We are truly sorry to hear that our product did not meet your expectations and that our previous refund offer left you dissatisfied. Your feedback about your experience is extremely valuable to us, and we are already reviewing how we can improve both our products and our customer support process.
To help us fully understand your case and work with you on a resolution, please share these details with us:
- Your full name
- The email address you used to place the order
- Your order number
- The date you placed your order
You can send all of this information directly to our support team at info@serenovita.com. We will review your case personally and follow up with you right away.
Best regards,
Serenovita Support Team
The pump is super handy
The pump is super handy - it dispenses just the right amount so nothing goes to waste! Even using it morning and night, one bottle has lasted me for weeks.
27 novembre 2025
Don't trust this company.
Was charged, never received the product, they told me it was left in my mail box 20 days after ordered, it wasn't. Said they were not responsible. No refund or help to try and get it resolved. Terrible Company.
10 novembre 2025
Avis spontané
Réponse : Serenovita
Hi Tony,
We’re truly sorry to hear about the issues you’ve encountered with your order experience, and we take your feedback extremely seriously.
To investigate and resolve this matter thoroughly, could you please share the following details with us at info@serenovita.com:
Your order number
The email address associated with your purchase
The date you placed your order
Once we receive these details, our customer support team will prioritize your case and work to find a fair solution for you immediately.
Thank you for bringing this to our attention, and we apologize again for the frustration this has caused.
This cream scent is light and clean
This cream scent is light and clean, not overpowering. My skin stays nourished all day - even in my dry office.
25 novembre 2025
I apply this cream right after my…
I apply this cream right after my shower and it absorbs super fast. It keeps my skin soft without leaving any sticky residue on my lingerie!
24 novembre 2025
I've been using this on my arms and…
I've been using this on my arms and thighs post-shower. The oil has a comfortable glide and leaves my skin feeling touchably smooth.
2 novembre 2025
I find a small amount fits easily into…
I find a small amount fits easily into my nightly routine. The light scen fades fast and just leaves my skin feeling calm and cared-for.
12 novembre 2025
I use this body oil right after a…
I use this body oil right after a shower. It spreads easily and absorbs super fast. it leaves my skin felling soft and comfortable, not greasy at all.
15 novembre 2025
My package arrived sealed and…
My package arrived sealed and unbranded. I found the pricing reasonable for the size, and the hygienic applicator works smoothly.
23 octobre 2025
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