Serious Sport Avis 23

I received some nice gear, but unfortunately, the Serious Sport website displays the size guide incorrectly when ordering kit. The size shown is the whole garment circumference, which it doesn’t state. Customer service was very unhelpful and unable to understand the issue. They just kept repeating their script.

The team at serious sport were amazing! As a volunteer committee member sorcing kit in my own time, SS made it so much easier and faster by doing a lot of the shop set up for me and were able to suggest value products that fit our needs. The kit is great quality too.

Serious sport helped me a lot getting our personalised team kit up and running very smoothly.

I was very clueless with most things and they explained everything great.

The actual kit is very smart and comfortable to wear as well.

Excellent customer service, great product

Serious Sport have great customer care. Emails are responded to promptly with friendly professionalism. And the turn around time is outstanding.

Clear and fast communication. Quality product delivered earlier than expected.

Just wanted to write what an amazing company this is. My son is going on cricket tour and I totally messed up my order, by ordering the wrong initial.

They were so helpful, rectified my mistake and sent them back corrected I. Time for his trip, 5 star service. I’m also really impressed with the quality of the items that have been sent.

A very happy customer.

Excellent assistance from start to finish. Nothing too much of a hassle, helped and made sure we got everything exactly right, with their advice and guidance. Thanks.

Ordered a DofE hoodie, arrived but had the name printed on the reverse in error. Spoke to a gentleman on the phone who checked the order and was extremely polite and professional and told me to email a photo of the hoodie over. On receipt of the email, he replied immediately and had a new hoodie correctly made as per the order. The hoodies are great quality. No complaints from me. Errors happen and it was dealt with without any qualms or quibbles. Great customer service. Would definitely recommend.

Tom at Serious Sport made it so easy for us to order. As we managed to get hold of all sizes of netball dresses as samples to be able to try on - this is always a great idea with bespoke design kit.
Kit is lovely and the ladies look great.
We’ll be back in touch for more kit that’s for sure.

Our account manager helped guide me through the process from start to finish. Nothing was a problem for Tom. We have now been using the strips for a few weeks and the quality seems to be good so far. Would recommend using Serious Sport.
The online shop is a fantastic feature. This allows any one to buy 1's & 2's and at the same time raise some funds for the club.

Very good customer service and nicely produced customised cricket shirts.
The women's sizes came up a little small.
The quality was good although a wee bit thin.
However all in all good value for money.

We recently used the online team store services from Serious Sport and couldn't be happier with the overall experience from the very first enquiry through to the final delivery.

The communication was outstanding; they promptly answered all our queries and provided updates throughout the process. The delivery was completed in good time, arriving well within the time frame that had been set out earlier in the process.

The quality of the product has exceeded our expectations and has received great feedback from our customers so far. I would highly recommend this service for anyone looking for efficiency and exceptional customer care from an online team store service.

The attention from staff was prompt. The product is of good quality and well produced. Delivery times were adhered to.

Professional and friendly service. Prompt response to queries via email and WhatsApp. Good quality products.

Really easy, good communication and willing to do a bit extra to be helpful.

The kits themselves look excellent. No issues, would definitely recommend

Absolutely fantastic! Great shirt designs and customs stumps for our charity cricket day. We will be back! Can’t recommend them enough

Its a joke or scam the charge £20 for delivery we got 21 century and not understand why . The do this becouse first class parcel it's £5,25 . So this £15 just stealing 🤔

Had a great experience with this Company this week. Very helpful customer services. Quick to answer the phone on both my phone calls, Antonia was very patient and accommodating over a problem I had with a delivery destination for an online order. The parcel was then delivered within 48 hours, at least 3 days earlier than expected, brilliant service. Sale price of the item was very good too and item arrived in immaculate condition.

Horrendous customer service. Inadequate information on their sales pages with no warning every item is different in size. You have to click through links to find this information which is not helpful at all. I purchased two items of the same size YS expecting them to be around the same size - one fits fine and the other is 3 sizes too big and looks like a dress on him despite being the same size category. Her response summarised - it’s your fault you should know they are different sizes as they are different fits but the variance is not reasonable and nothing on the sales to advise all items are sized differently. Slight difference is expected but not by a variance of 3 sizes. No offer of any compensation or help due to it being personalised - not even free postage and a sassy attitude from the cantankerous lady looking after customer service. Absolutely disgusted with their company values and approach to customer service.