Hello, I am writing this complaint to express my deep dissatisfaction with this company, server4you.com, because they are not providing the image I need and require to use, and they refuse to reimburs... Voir plus
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Empresa horrivel, fiz a compra de um servidor, o prazo para entrega não foi cumprido, me pediram uns documentos para comprovar identidade, e endereço, e não deram mais satisfação, depois de ligar, rec... Voir plus
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I'm going through the worst possible time with this cursed company. I bought a server, was charged twice for it, and the company is refusing to deliver the service and will not reimburse me. I've alre... Voir plus
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I rent dedicated servers from server4you since 2012. All these years I've been always monitoring prices from other companies, and server4you's offers were always the best. The uptime was very high, th... Voir plus
À propos de l'entreprise
- Service d'hébergement de sites web
- Services aux entreprises
- Service de cloud computing
- Service de stockage en nuage (cloud storage)
- Fournisseur de DNS
- Fournisseur d'accès Internet
Écrit par l'entreprise
SERVER4YOU – A new logo, a new website and a new simplicity: We focus on what really matters to you. Pure hosting, easy management and always the right solution – from entry-level to agile business servers – and always at the best price possible. Convince yourself:
Coordonnées de contact
210 North Tucker Blvd., Suite 910, St. Louis, MO 63101, Etats-Unis
- +1-314-370-6105
- info@server4you.com
- server4you.com
2,7
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566 avis
A répondu à 100 % de ses avis négatifs
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Hello
Hello, I am writing this complaint to express my deep dissatisfaction with this company, server4you.com, because they are not providing the image I need and require to use, and they refuse to reimburse me. I would not recommend this company to my worst enemy, as they are complete scammers.
13 avril 2026
Avis spontané
Réponse : server4you.com
Hello Jorge,
thank you for your feedback.
We would like to clarify that the operating system template you requested has already reached end-of-life and is therefore no longer part of our officially supported or offered images, as outlined on our website.
At your request, we nevertheless made repeated exceptions and installed this template for you 18 times within just a few days as a gesture of goodwill, in order to support your use case as much as possible.
Given these efforts, we believe that the characterization of our service as “scammers” does not accurately reflect the situation. Furthermore, as the service was provided and extended repeatedly beyond our standard scope, a refund is not applicable in this case.
We remain committed to providing reliable service and are always open to constructive and fact-based feedback.
Best regards,
your Server4You Support Team
Server4You has no sense of responsibility toward customer concerns. Their approach is shockingly rude, unprofessional, and utterly lacking in ethics.
We had been loyal customers of Server4You for over five years, consistently maintaining multiple dedicated servers and paying more than $100 per month.
A few months ago, a payment of around $10 for an additional IP address failed. Instead of restricting only the unpaid IP, Server4You unlawfully blocked our entire server. We attempted payment through multiple debit and credit cards, all of which worked flawlessly on other international platforms such as Alibaba.com.
We explained that the issue was limited to the additional IP and requested that only that service be suspended until payment was cleared. However, their team was extremely rude and insisted on blocking the entire server, even though we still had more than 20 days before the next monthly due date.
This behavior was both unethical and unlawful. We repeatedly asked for alternative payment options, and after much pleading, they finally sent a PayPal request—which we paid within seconds. This proved that our cards and banks had no issues.
Unfortunately, the same problem occurred with the next payment, but this time they refused to accept PayPal altogether. Their lack of flexibility and customer empathy forced us to migrate our servers to new vendors.
Server4You demonstrated no basic sense of responsibility toward their customers’ genuine concerns. Their approach was rude, unprofessional, and completely lacking in ethics.
9 septembre 2025
Avis spontané
Réponse : server4you.com
Hello,
thank you for your feedback.
We are sorry to hear that you had a negative experience. However, the situation described in your review does not reflect our usual processes or the standards we set for our customer service.
Unfortunately, no information was provided in the review that would allow us to identify the account or verify the case internally. We would be happy to investigate the matter and review what happened.
Please feel free to contact our Quality Management team at feedback@server4you.com and include your customer details or contract number so we can look into this issue.
Thank you.
Your Server4You Team
I'm going through the worst possible…
I'm going through the worst possible time with this cursed company. I bought a server, was charged twice for it, and the company is refusing to deliver the service and will not reimburse me. I've already filed complaints with PayPal without receiving a response from the company. I don't recommend this company to anyone; they're a bunch of scammers.
3 mars 2026
Avis spontané
Réponse : server4you.com
Hello Diego,
we’re sorry to read your review and would like to clarify the situation.
The recent order you placed was not approved due to prior contractual non-compliance associated with your account. As a result, we are unable to enter into new service agreements.
As already communicated to you directly, the payment for this order was fully refunded to the original payment method.
For privacy and legal reasons, we cannot disclose further account details publicly. However, we can confirm that all actions taken were consistent with our Terms of Service and internal compliance policies.
If you believe there has been a misunderstanding, you are welcome to contact our support team so we can review the matter with you again.
Best regards,
your Server4You Support Team
Edit:
Hello Diego,
we would like to add an update to our previous response.
In the meantime, the situation has been fully clarified. Together with you, we were able to verify that no duplicate charge had occurred.
If you have any questions or need clarification, we're here to help.
Best regards
I ordered a server on January 9 and…
I ordered a server on January 9 and received an order confirmation email stating that the server setup would take no more than 24 hours. Three days have already passed, but the server has still not been activated. I cannot submit a support ticket because it requires a contract number (which is created only after the server is activated), and no one has replied to me in the online chat for two days. I am extremely disappointed.
9 janvier 2026
Avis spontané
Réponse : server4you.com
Hello Evgenii,
we sincerely apologize for the delay in activating your server. Please note that setup times may be longer on weekends and holidays, as indicated on our website. Also, please check your spam/junk folder in case any emails from us were filtered there.
You can always reach us at sales@server4you.com or via the contact form on our website, even if your server is not yet active.
Best regards,
Your Server4You Support Team
Fast response
1 décembre 2025
Avis spontané
Réponse : server4you.com
Hello,
thank you once again for sharing such a positive review. We’re genuinely grateful for your feedback.
Best regards,
your Server4You Support Team
This server center has a very good…
This server center has a very good maintenance team. The support techs are very skilled and know what they are doing. Thank you. Been with you for over 10 years
4 novembre 2025
Avis spontané
Réponse : server4you.com
Hello Kelly,
thank you for your trust and loyalty over the past 10 years. It’s amazing to hear that after more than a decade, you’re still happy with our service. We’ll make sure to share your words with our support team.
Best regards,
Your Server4You Team
Server4you is one of the best service I…
Server4you is one of the best service I know ! I tried some other providers, but in case of difficulties you get an answer very quickly with support and they react immediately. Thank you
16 octobre 2025
Avis spontané
Réponse : server4you.com
Hello Marc,
thank you so much for your wonderful feedback! It means a lot to us to know that our efforts are making a difference.
Greetings from your Server4You Support Team
The server customization options at…
The server customization options at signup are a huge plus. I was able to choose the exact OS and specs I needed without jumping through hoops or paying for unnecessary extras.
13 juin 2025
Avis spontané
Réponse : server4you.com
Hello,
thank you for your positive feedback!
Our goal at SERVER4YOU is to provide a reliable platform that gives you full control — from the very first setup. With unrestricted root access and a wide selection of operating systems, you can tailor your environment exactly the way you need it, without unnecessary limitations or extras.
We're pleased to hear you're taking full advantage of that freedom. If you ever need support or want to expand your setup, we’re here to help.
Best regards,
Your SERVER4YOU Support Team
It’s rare to find a hosting provider…
It’s rare to find a hosting provider that’s both budget-friendly and enterprise-capable, but Server4You really nails it. You get full root access, great hardware,
5 juin 2025
Avis spontané
Réponse : server4you.com
Hello,
thank you for your great review!
At SERVER4YOU, our goal is to offer the right solution for every need — whether you're running a single project or multiple high-traffic websites. We're especially happy to hear that you're making the most of the full server access we provide. Giving our customers maximum control over their setup is one of our core principles.
If there's ever anything you need or want to optimize further, feel free to reach out — we’re here to help.
Thanks again for choosing SERVER4YOU!
Best regards,
Your SERVER4YOU Support Team
Using Server4You to host multiple…
Using Server4You to host multiple eCommerce websites, and it’s been a dream. The server performance is stable, and even during heavy traffic days, the sites remain responsive and quick.
11 avril 2025
Avis spontané
Réponse : server4you.com
Hello,
Thank you so much for your fantastic review!
We’re thrilled to hear that our servers are providing the stability and performance your eCommerce websites need.
Should you ever need support or wish to scale your setup further, our team is always here to help.
Wishing you continued success with your projects.
Your Server4You Support Team
This is by far the best hosting company…
This is by far the best hosting company I've used, and I've been on the internet for almost 30 years, with sites going all the way back.
They are very affordable and offer many VPS and fully dedicated server options with a variety of operating systems and very high-end specs! The servers are unmanaged, though, so be sure you know what you are doing, as you are given *full* control over everything via root console and SFTP.
Their customer service is fantastic, and I get support ticket replies usually in just a few hours.
Overall, I am extremely pleased and am a customer for life!
28 avril 2025
Avis spontané
Réponse : server4you.com
Hello, thank you so much for the wonderful feedback! We're thrilled to hear that you're pleased with our services and support. We’re constantly working on improving our processes to ensure that we provide the best possible experience and fast support. It's great to know that our dedication to customer service and high-quality offerings is making a difference for you. We're excited to continue supporting you for many more years to come!
Best regards,
Your Server4You Team
After four years of average service
After four years of average service, with average support and nothing special, the hardware they provided me broke due to age and outdated status; I had to build a new one using the backups I had. After that, they tried to charge me $39 for support they didn't even provide. Communication was very poor at the time considering the volume of work involved. I would give it 3.5 points; this leaves me with a 1.
8 avril 2025
Avis spontané
Réponse : server4you.com
Hi Javier, I'm sorry to hear about your experience. This doesn't meet the standard we strive for in our customer service. I would like to look into this matter further and kindly ask you to reach out to us at feedback@server4you.com
Your Server4You Team
I want give not star recommended 0 is…
I want give not star recommended 0 is fully layers dis company i buy vps and move so slowly ,same day I ask refound I don't get nothing back i open chase paypal and say my service full working and I don't ask for service,service is bad,also protection ddos 0 don't have, so to everyone don't use dis service is totally bad
17 mars 2025
Avis spontané
Réponse : server4you.com
Hello,
Thank you for your feedback. As mentioned in your ticket, our policy does not allow for subsequent refunds on servers. However, we had offered an upgrade to a dedicated server to provide more power and better meet the needs of the services you use.
We understand that this may not have been the ideal solution for you, but please know that you have the option to cancel at any time through the Powerpanel under "Administration -> Contract Data". Additionally, as our team suggested in the ticket, we are more than happy to work with you to find a suitable server solution that aligns with your needs.
We value your business and are here to assist you further if you wish to explore other options.
Kind regards,
SERVER4YOU Team
Scam company
Scam company
i have over 4 tb unique data on this place
i have been payed regularly for my server, and once upon time i got message that my server cancellation and my data have been lost pernamently
4tb unique database it was my reserve data
It was been twice. Both channel of data was been lost from hold up of payment = two weeks
two weeks cost 2 years regularly service
this guys just is cuttle animals
1 janvier 2025
Avis spontané
Réponse : server4you.com
Hello Sergej,
we apologize for the delayed response and regret that you are dissatisfied with our service.
The termination of your server were carried out in accordance with our policy.
If you have any further questions, please feel free to reach out to us at feedback@server4you.com.
Best regards,
Server4You Team
Good
Received my order, delayed because of security issue. Hope everything going well from now. Thanks!
7 février 2025
Avis spontané
Réponse : server4you.com
Hello Indra, thank you for your understanding. The delay was necessary to ensure the security of our infrastructure and the protection of our customers. We take security very seriously, and we’re committed to maintaining the highest standards to safeguard your services. We appreciate your patience and look forward to a smooth experience moving forward.
Best regards,
Your Server4You Team
Server wird gesperrt nach nicht mal 11…
Server wird gesperrt nach nicht mal 11 Tagen Zahlungsverzug von ca 54€. Zahlungsfristen werden nicht eingehalten. Support sehr oft nicht erreichbar. Bin seid über 10 Jahren Kunde. Habe mehrere Ausfälle im Jahr. Absolut nicht zu empfehlen.
19 janvier 2025
Avis spontané
Réponse : server4you.com
Sehr geehrter Kunde,
vielen Dank für Ihr Feedback und entschuldigen Sie bitte unsere späte Rückmeldung. Es tut uns sehr leid zu hören, dass Sie nach über 10 Jahren als Kunde Anlass zur Beschwerde haben. Die Zufriedenheit unserer langjährigen Kunden ist uns außerordentlich wichtig.
Wir möchten unseren Prozess bei einem Zahlungsverzug kurz transparent machen, da die von Ihnen geschilderte Sperrung nach nur 11 Tagen nicht unserem Standardvorgehen entspricht. In der Regel versenden wir über einen Zeitraum von mehreren Wochen mehrere Zahlungserinnerungen per E-Mail. In diesen Mails weisen wir aktiv darauf hin, dass man sich bei uns für eine gemeinsame Lösung melden kann, gerade um eine Sperrung zu vermeiden.
Zu Ihrer Anmerkung über die Erreichbarkeit und die Ausfälle: Es tut uns leid, dass Sie diese Erfahrung gemacht haben. Hierzu eine kurze Einordnung: Unser technischer Support steht Ihnen für Notfälle und Störungen rund um die Uhr (24/7) zur Verfügung. Anfragen an unsere Rechnungsabteilung, die für Zahlungsangelegenheiten zuständig ist, können wir jedoch nur zu den deutschen Bürozeiten bearbeiten. Unabhängig davon haben die Stabilität unserer Dienste und ein verlässlicher Support für uns höchste Priorität.
Viele Grüße,
Ihr Server4You Support Team
Empresa horrivel
Empresa horrivel, fiz a compra de um servidor, o prazo para entrega não foi cumprido, me pediram uns documentos para comprovar identidade, e endereço, e não deram mais satisfação, depois de ligar, reclamar, estão dizendo, REPITO, estão dizendo que já devolveram o meu dinheiro, mas não recebi nenhum email, ou comprovante disso. Empresa de ladões
14 janvier 2025
Avis spontané
Réponse : server4you.com
Dear Customer,
Thank you for your feedback, and please accept our apologies for the delayed response to your review. We are very sorry to hear about the frustrating experience you had with your order, especially the lack of communication and clarity regarding your refund.
As a hosting provider, we have a strong responsibility to protect our network and all our customers. For this reason, we conduct careful verification checks on new orders. In some cases, if our systems flag inconsistencies, we cannot proceed with the order and it is cancelled to prevent potential misuse. We sincerely apologize that this process and its outcome were not communicated to you clearly and proactively.
When an order like this is cancelled, a refund is processed automatically back to the original payment method. Please note that depending on your bank, it can take several business days for the transaction to appear in your account.
However, you are right to expect a confirmation. We want to resolve this for you immediately. Please contact us directly at feedback@server4you.com with your order number or the email address you used to purchase. We will personally track your refund and provide you with the transaction receipt right away.
Best regards,
your Server4You Support Team
Thesee guys closed my server in Sunday
Thesee guys closed my server in Sunday. When I paid the server and create a ticket about open my server they said today is Sunday we cany. Than why you are closed in Sunday. I have an ecommerce website and now no one reach the website. This is embarrasing
12 janvier 2025
Avis spontané
Réponse : server4you.com
Dear Customer,
Thank you for your feedback. A server suspension is the final step in our automated billing process, which only occurs after several payment reminders have been sent via email over a period of weeks.
You correctly noted a discrepancy in our previous weekend process. While suspensions were automated, reactivations required manual processing by our billing team during German business hours.
To enhance our service for all customers, we have since updated this system. Server reactivations following a successful payment are now also fully automated, 24/7, including weekends.
We trust this clarifies the process.
Best regards,
your Server4You Support Team
I bought a dedicated server from…
I bought a dedicated server from Server4you, the installation took a long time. After the server was ready after hours, I logged in and saw that nothing was working properly. It was constantly freezing. The server's internet speed was even slower than a 56K DialUp Modem connection. I wanted to upload the latest updates to the server, but it took more than an hour to download even a 100 MB file. I could neither update the server nor use it. I wanted to cancel it immediately, but they did not give me a refund and even billed me extra. They tried to charge me twice in 1 day. I contacted customer service, but they were very rude. Look, I lost hundreds of euros from this place and I am still trying to get rid of it because they create new bills when they get bored. It was definitely a terrible experience, once you enter your credit card information, you are really in trouble. If you have a lot of money and time that you want to waste, you can try it yourself.
9 janvier 2025
Avis spontané
Réponse : server4you.com
Dear Customer,
First, please accept our sincere apologies for the delayed response to your review. We are very concerned to read about the series of severe issues you experienced with your dedicated server. We want to assure you that the situation you have described is not acceptable and does not reflect the standard of service we aim to provide.
The performance problems you mentioned—especially a server that is constantly freezing with network speeds slower than a dial-up modem—are not at all representative of our infrastructure. Likewise, the billing issues and a rude customer service experience you described are deeply troubling and something we take very seriously.
We need to understand what went wrong in your case. We want to conduct a full investigation into the server's performance, every billing transaction, and your interactions with our team to clarify this situation for you.
To do this, we urgently ask you to contact us directly at feedback@server4you.com. Please provide your customer or invoice number and reference this review so we can personally investigate this matter thoroughly.
We are committed to understanding and resolving this issue.
Best regards,
your Server4You Support Team
Exceptional Value and Service from Server4You
Server4You provides exceptional value for money. Their hosting plans are competitively priced, and the quality of service is outstanding. My website's uptime and performance have been excellent since switching to them. The customer service is friendly and efficient, always ensuring my needs are met. Server4You is a hosting provider that truly cares about their customers
1 novembre 2024
Avis spontané
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