serviceseats.com Avis 141

RIP OFF. You pay for a voucher then add it to odeon thinking this is the final price. Then odeon adds their ticket price. What a scam company. Why on Earth would blue light a respectable company collaborate with scam artists.

Bought 2x VIP tickets for Vue Stratford for a bit cheaper than booking directly, the voucher codes arrived instantly, and was able to redeem successfully online at Vue without any issues, with no booking fee either!

So very happy with the overall result despite initial nervousness having read the poor reviews overall.

Absolute waste of time, dint produce a voucher (£12) for popcorn and drink. Could not redeem women at vue said she needed a voucher number was give a date as the voucher number which of course is inavalid. Robber £12 from me and paid extra £9 for popcorn as the voucher wasn’t valid

Avoid at all costs

sold out tickets and miss-leading descriptions make it impossible to actually save money at my local Vue cinema.

I bought 5 vouchers for £41 they charged my card 4 times.

DO NOT USE - ended up costing more that just buying from Odeon directly. Would have been £42 for four of us booking with Odeon directly, paid £29.52 with ServiceSeats for the 4 tickets, added the voucher codes to Odeon when booking, and then had to pay £16 extra - basic seating etc. What a waste of time and money! Really bad show from both Blue Light Card and ServiceSeats!

I just lost £18 with these scammers. I tried to rebook seats at Showcase but it cancelled my booking and vouchers were non refundable or non transferrable. AVOID. Would rather book in cinema directly. Not worth the hassle.

When using service seats, you have two options to select your film showing and seats: visit the cinema and select at the time of arriving, or book via the cinema website using . Odeon don't do any ticket bookings via phone now, with their automated reply being 'everything you need is on our website and app'. However you incur the booking fee of £1 per ticket on the app/website, meaning that for one adult and one child ticket we paid £14.96 to Service Seats and then £2 to Odeon to secure our seats (half term, busy showings) = £16.96. A standard adult and child ticket online including the booking fee = £17.50. You can book them in person at the desk for free, but you either leave it til you arrive for the film and run the risk of there being no seats for the viewing you wanted, or make a special trip to the cinema. Not sure it's worth the hassle.

I can’t believe that Blue Light are backing this scam. I paid nearly £20 for a 2 ticket voucher. When I came to use it, it actually charges me £1 for each voucher, but applies no discount. So for the privilege of purchasing this voucher, I get to pay more! Super!

I bought 10 cinema vouchers for Odeon via the Blue Light Card. I was directed to choose my voucher on the Service Seats website, then pay for them (£56), then pay the remainder at Odeon. However, the vouchers Service Seats sent me were for Cineworld so obviously couldn't use them and paid full price for 10 tickets!

I found it very stupid to buy the voucher's through blue light cards then redeemed it on odeon site to buy cinema tickets it is all my money instead of getting a percentage off this is my first and last time buying these vouchers with blue light card.

Paid tor a voucher for me and a plus one, great, added the code at checkout at The Light. Voucher accepted and then still had to pay full price for two seats!! Rubbish

The voucher code I was sent didn’t work. 6 emails sent with screen shot evidence and they still kept refusing to refund or asked for evidence I’d already sent many times.
I still haven’t had a refund 4 weeks later!

Scammers!!
Buy direct from the cinema.

Trying to save a bit of money and it ended up costing me more money. Really disappointing. You pay nearly £20 for the voucher for x2 tickets but then you are charged again on the cinema site. Total rubbish. Don’t bother.

So, I purchased a voucher with this crowd via my Blue Light card as I am an emergency services' member of staff.

I was charged for a voucher to use for a ticket with Picturehouse - all the instructions and the rules were followed: I chose my cinema, show, date, time, popped my voucher in the Voucher / CEA box - error message came up on the page: "The voucher number you have entered is incorrect". This is despite copying and pasting the actual voucher number from the email into the actual, correct box on the ticketing page.

I complained to the company concerned, asking for my £11.68p back for the voucher, and was told, somewhat patronisingly by a "Sian", that I seemingly had entered the voucher number in the wrong box, the Gift Card box - well, that wasn't the case at all and I then sent her a photo of what came up on the ticketing page after putting the voucher code into the voucher number / CEA box - the error message!

I am awaiting the response from this company and I have photographic evidence of what I did was right.

I am reluctant to use this company again and whoever has had to pay to get a voucher code before buying a cinema ticket?? I have already paid for my Blue Light card as it is, so in theory, I have paid TWICE for this awful cinema ticket experience.

I am already regretting applying for my Blue Light card if this is all they have to offer! I can obtain voucher codes for free from the website Wowcher and Voucher Codes UK as it is.

UPDATE: After I kicked off to the company with the screenshot and threatened them with my bank being involved, the company refunded me for the faulty voucher.

SO, FOR THOSE WHO DIDN'T GET A REFUND FROM THEM, RAISE A DISPUTE WITH YOUR BANK - AND TELL THE COMPANY WHAT YOU ARE DOING; YOU ARE LIKELY TO GET A REFUND QUICKLY.

Read the reviews, looked at the Odeon web site, decided not to bother. Faff and expensive for a basic service.

AVOID!!! Using the voucher increases the ticket price:

ServiceSeats voucher + Odeon fee = £15.35

Ticket direct from Odeon (No voucher) = £12.50

The above is the exact same seat. You can't see the Odeon fee before purchasing the voucher.

Terms and conditions mention a "Small upgrade fee for IMAX screening", if it was £4 or less, the voucher would save you money. £7 extra, it definitely does not.

Appalling service. Bought three tickets from service seats which cost over £21 but then when I tried to redeem the codes it said they had already been used. I ended up buying the tickets at normal price as it was my daughters birthday treat. Absolutely gutted as can't afford to lose £21. Tried to contact for a refund but no reply. Avoid.

Very unhappy with this company, i didn't get the Codes to use against cinema tickets ended up having to pay full price then also got charged for the vouchers which they will not refund, apparently can use in the future, would rather of had a refund as it was not my fault that codes didnt arrive on time. Also cannot talk to anyone, they hide behind their contact us
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