SES Direct Avis 

Amazing customer service! Feels like a family-owned company with the high degree of responsiveness and desire to please. I've used them twice and will use them as much as possible now I have seen how well they perform. Also, there prices seem to be very sharp and they carry a massive range. It looked like I would have to buy a whole assembly for my mower, but they were able to get hold of the individual spring for me for a very low price. Parts arrived fast and freight was well priced. Super impressed in all regards! Thanks so much to the team at SES Direct in NZ. Regards, Paul M

I ordered a pair of Ride-on Lawn Mower blades after hitting a big rock under long grass severely bending my blade. After a couple days I decided to look up reviews as chat gtp had recommended this company...UGH OH...reviews were not so good. I immediately wrote them asking if they had shipped my blades. I did not expect a response due to recent reviews...but I got one the next day assuring me it was packed and ready for pickup. I ordered late 29/5/26 and received in hand 8/6/26. Wasn't expected till the June 10th so 5*'s for them!

This company is the worst to deal with. No service, no phone, no chat, no nothing. Can’t even submit a request for call back. Is it still trading. I have paid for a chain over 3 months ago and still nothing.

I ordered trimmer line 2 months ago, Still haven't received! They keep coming back with poor excuses like staff are sick etc. Come on guys it doesn't take bloody 2 months for a non speciality item...piss poor!

Terrible customer service from start to finish.

I originally ordered the wrong part (incorrect side) and tried to contact SES to arrange an exchange. Getting in touch with them was extremely difficult. They do not accept calls to their phone number, and their online chat support takes a day just to respond to a single message.

Because the process was taking so long, I ended up placing a second order for the correct axle and requested a refund for the original incorrect part.

A few days after the replacement axle was delivered to my mechanic, he contacted me to say the axle had visible rust/corrosion marks on it. When I returned the rusty axel to SES, they tried to claim it was “flame heat treatment.” My mechanic — who has replaced hundreds of axles over the years — said this explanation was complete nonsense and that he had never seen a brand-new axle arrive in that condition before.

The refund process was just as bad. Over many weeks of back-and-forth communication, I was repeatedly told the refund was “being processed.” Weeks would pass with no update, and every time I followed up I was given more excuses, including claims that they were understaffed and would handle it ASAP. Nothing happened.

Eventually I had to start chasing them daily just to get any action. I have finally received a refund notification, but even now it says it can still take up to 10 business days to actually receive the money.

This was an extremely frustrating experience involving poor communication, constant delays, excuses, and misleading explanations.

I would not recommend this company to anyone.

What anyone tells you this site is poor in customer service, No communication The phone states they have high demands cant take calls. and they Lie, they stated they had asked for my rego, yet alone there was no Order confirmation to my email, no email asking for my rego until i started complaining about where is my order confirmation that i bought the product. 4 days after purchase then they send it out to me without confirmation on my Rego. So these guys wont last...

WARNING. DO NOT USE SES
Direct.
They have taken $1800 and have not sent my item. 2 months have passed and they still haven't sent me my item.
They originally blamed processing and and won't reply to emails or my request for a refund. Telephone calls go to answer machine that is full.
I only left 1 star as zero star was unavailable.
I strongly suggest do not use this company.

Best mower shop in the south island !!
Knowledgeable, helpfull and a great range of parts, and good pricing.
I've used them on several occasions for my mower parts and every time they fill my order very fast and I always get my parts delivered within 1-2 days without fail .
Great job guys ,keep up the good work ,we need people like you 👏 😃

Excellent fast service and items arrived next day as well big thanks to nz post as well totally recommend this company big time cant ask for better service and fast as well well done to all the team members involved

Ordered some sander belts advised would be in post next working day. A week later called and told would be despatched "that evening" and would be with me "next day". Nine days later am still waiting. Phone goes to answerfone advising to email them.

A hopeless outfit full of false promises and bovine dung, won't ever deal with them again. Never.

I ordered a starter motor online, unfortunately it was the incorrect part form the model. When I called to return the item, in an unused and original state. I was told it was an indent order and they won't take it back even at their 25% restocking fee.
Their return policy only works in their favor, get the product out the door and not worried about return business. I own a busy workshop and won't be buying anything from them.

Dishonest customer service

Send incorrect product and continue to lie about delivery

Worse lawn mower parts shop I have used

Beware

Ordered some BE pump oil, the supplier had the 4l bottles on back order, so they gave me 4x 1l bottles for the same price.
Very pleased with their service

I ordered certain American brand mower blades, which is made in USA, they sent me Chinese Made blades and different brand of what I ordered. I emailed them and asked them to take it back as this is not what I ordered, then they replied saying some blades are American but made in china, which that wasn't my point and not what I ordered, I replied back asking them to take them back and refund the money as this is not the brand or the blades that I ordered online, they ignored my request and they wouldn't do a thing. First of all, I wouldn't recommend them to anyone. Also you can find some reviews about them on pricespy NZ.
If, SES Direct not happy with this review, I'm happy to link and publish on my own site the email and my order details and let people decide. If you believe you made an error, then own it and apologize and fix it, but don't email trying to justify the quality of your blades.. the bottom line, I paid for American made and not cheap Chinese blades and this company not welling to do the right thing.
Hope this review will help someone so they don't have same bad experience.