SHACK Avis 

One of the most interesting models for a furniture and accessory business in Australia. Every piece has been very well considered, researched and prepared to give a huge variety of options, each with a unique beauty and history. The best thing about Shack though, is the staff. The owners have a great passion for the business, they are very hands-on and are very keen to look after people, with no hard-sell. They have a genuine desire for their customers to end up with something special that works for them. This is our favourite decor shop and we often drop in just to look at what they have found lately.

Visited Shack after being recommended by another store at the Supa Centre Moore Park, and the experience there was excellent. The customer service at Shack Moore Park was impeccable – the team was helpful, attentive, and the chairs we reviewed easily made our top five shortlist. Once we decided on the chairs, we went to Shack Artarmon, but the experience was very different. While we were comparing four different chairs in the showroom, the sales rep did not come over to check on us or offer assistance, which was disappointing, and it has put us off returning to the Artarmon store.
We ended up ordering the chairs online while in the Artarmon store and chose click & collect, and the online purchasing process was actually smoother and more positive than the in‑store interaction. Collection from the Shack warehouse at Rydalmere was great – the pickup process was smooth, and the two staff members were very helpful, guiding and assisting with loading the chairs into the car. Thank you to the Shack teams at Moore Park and Rydalmere for the great service. Also worth noting there is a Shack outlet with more items than we saw in the Moore Park and Rydalmere stores, with additional discounted pieces available, which is useful if you are hunting for a bargain or clearance stock.

Smooth delivery and white glove service, the team was punctual, careful, and assembled everything perfectly

Our dining chairs were delivered on time and exactly the way we were expecting. We were also kept updated through the entire process. They look great and we are very happy with the service.

Excellent service and a lovely solid table

The staff were extremely helpful and accommodating. The range of furniture was perfect for what I was looking for. The furniture was delivered the next week and the delivery staff were friendly and helpful in placing the furniture in my apartment. I will certainly visit Shack again.

My experience with Shack has been excellent. I bought all my staff for my flat. Kitchen table, chairs, hallways mirrors, dining etc, etc
I am happy with the staff, their help of choosing. Very good made products.

I loved the exterior of the Brittany drawers but unfortunately all of the inside seems unfinished and like they didn't bother sanding it as it's extremely rough and multiple splinters. Very annoying because while I can line the base of each draw the sides are still rough and it pulls on all the clothes. The delivery guys were amazing though. Shame the product wasn't.

Fantastic service. I ordered online and although they were relocating their warehouse and was told there maybe a delay I received my order within a week. Very happy with my purchase. Their marble items are of great quality and price. Will order from Shack again.

Quick efficient service delivered product with care and courtesy

The team did best to arrange the delivery that suits my schedule. They delivered and carefully unpacked for me.

The guy’s that delivered our purchase are fantastic they unpacked everything placed it where we wanted took packing away, they were very respectful and professional wonderful people.
We found the people in store are really helpful leave you to wander through and take your time.
We recommend the Shack to all our friends and will definitely return for other purchases.

I was provided excellent customer service from Shack. I’ve recently received my side tables and absolutely love them! 😊 Thanks so much!!

They were helpful.

What I liked the most was the fact that they didn't push or try to sell me things I didn't need. A highly professional service!

Many thanks

The service in store all the way to delivery of my chairs was faultless. I could not be happier with the quality of the chairs and the way they were delivered into my dining room with care and positioned at the table. Love them.

Always so polite and helpful

Staff in the shop were helpful but also gave me lots of time to look around and sit on different chairs at my own pace. There was absolutely no pressure but they were there when I needed them.
The delivery of my purchase was also very efficient.

The Shack team were understanding and very helpful when a belated return was enacted. They sought out other items that would work better for our requirements and made the transactions easy :)
A separate furniture purchase was also efficiently done, delivered and put in place by willing and helpful team.
A great experience dealing with this company!

It’s a great desk

I dealt with several staff members, who were all very professional, patient and knowledgeable about the products. I wanted to order extra items at the time the order was due to be shipped and they were extremely accommodating. Very happy with all the products, extendable table, chairs and side tables. Delivery was handle extremely professionally as well. I would highly recommend.