I got my S/R Talon at Christmas Party Gift exchange (2025)? 4th July my left lens was loose and came off. I contact via email, and text all the can ask for was the email and the name of the person to... Voir plus
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Lisez les avis des autres
Super cheap. The branding makes them appear much higher quality than they actually are. Frames are flimsy and lens scratches easily. Not worth the money.
Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to repla... Voir plus
Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.
Coordonnées de contact
40 Kingbrook Pkwy, 40067, Simpsonville, Etats-Unis
- 213-817-5193
- team@shadyrays.com
- shadyrays.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 34 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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As advertised!
They have stayed true to their word time and time again! I love their selection, quality, and most of all the customer service.
Above and Beyond Customer Service!!!
Great customer service and great products! I love my Shady Rays.
Broken sunglasses
Rene,
Like always, you guys Rock! Customer for life! I appreciate you honoring your warranty with no strings attached. Thank you so much!
Like the easy returns
Like the easy returns! I did have to email customer service about a question and they responded by the next day with a thorough answer.
Ordered a replacement pair of glasses…
Ordered a replacement pair of glasses and when I tunred around my 2 year old Ordered another pair I couldn't afford. I asked shady for a refund which they were happy to give. Then also gave me a 50% off code for my next pair, thats pretty cool.
Shady Rays makes a great pair of…
Shady Rays makes a great pair of glasses at a price that's not gonna break the bank. I have three pair and love them, but their customer service is more outstanding. Lost, broken, or defective, you will be taken care. Way to go ShadyRays!!
These glasses are CHEAP
These glasses are CHEAP! I have one pair that delaminated and one with the brown wood finish where the brown paint peels off. I look after my glasses so it not due to misuse. Buy a better brand. Or spend less. I have some no name ones 2 for $20 that are way better made

Réponse de Shady Rays
Good quality good price good service
I think they are very good quality for the price I paid. You can easily spend a lot more for lesser sunglasses. I have a couple of pairs and have twice used the replacement service which is a fantastic service.
Failed to ship in timely manner
Failed to ship in timely manner. Lost shipment
I had one hinge broke on the earpiece…
I had one hinge broke on the earpiece there are two so they did stay together, contacted customer service and within 2 days I received a new pair great service. Great shades at a great price.
Worst sunglasses I ever bought
Worst sunglasses I ever bought. Ordered three pairs, each as bad as the next. Lenses are beyond cheap with zero scratch resistance. Save yourself the trouble and grab a pair off the rack at the gas station. Buyer beware!
Please don't buy from shady rays.
Shady Rays more shady then I thought they even leave fake 5 star reviews to make themselves look good. Even on shady rays website they don't even post the bad reviews when you leave any making it look like they get nothing but 5 stars which fake reviews. That is false advertising!
Shady Rays is actually shady business.
I've seen shady rays ads on Instagram a few times and thought I'd give them a try I bought my first pair with a 35% discount this past holiday and my total was still about $47 with a hard case. My package finally came in and it was total disappointment they looked felt cheap and color was supposed to be woodgrain finished it looked like crap I've bought sunglasses at gas stations that were better then this. I summited a return 10 minutes after opening.
Great quality sunglasses for a budget price
These are not $500 glasses, but for the price the quality is very good and the customer service and warranty is great. I received a free replacement after a year when I went in salt water and the lens got a little damage. Free replacement to my door, no shipping fee or anything.
I now have 4 different pairs and all are great
The order came super late and then when…
The order came super late and then when I asked to return, since they did not fit my face frame - they took weeks to respond and then told me it was passed the 30 day return policy. Very SHADY, their name suits them.

Réponse de Shady Rays
Colorush lenses
I got the colorush lenses which claim to enhance colours - this is not the case. the lenses just make the world a little more brown. They're well built sunglasses that are comfortable, but the colorush doesn't do what it claims to do at all. I'm very disappointed.

Réponse de Shady Rays
Lenses seem good but frames are cheap…
Lenses seem good but frames are cheap plastic no better than the $30 noname pair I bought off Amazon. I already had one arm snap a month after receiving them and while I was able to claim a replacement since it was within the two year warranty period, it was hardly ‘free’ as I had to pay a $35AUD processing fee which is probably about as much as it cost the company to make the glasses anyway.

Réponse de Shady Rays
Superior Company, Superior Product, Superior Service
I love everything about my experience with Shady Rays! I have owned many high dollar, boutique sunglasses. I proudly say Shady Rays are superior in: fit, style & design.
I’ve already ordered my second pair of sunglasses and will be doing my prescription frames through them also!!

Réponse de Shady Rays
Thumbs WAY down
Don’t be suckered in by branding and marketing campaigns. These are $10 sunglasses and a $4 case. You can get the same quality product from a sunglasses kiosk at the mall. Save your money.

Réponse de Shady Rays
There website sucks
There website sucks. All they try to do is upsell you on lenses cases etc. try to get the coupon to work and you will become so frustrated you will give up.
Crap site.

Réponse de Shady Rays
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