Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. Sh... Voir plus
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when my package arrived- one of the earrings on one set was broken. The clasps joining the two parts were far too small for me to fix on my own. Also, the earrings themselves are very painful in my se... Voir plus
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Amazing jewelry. Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus Definitely will conti... Voir plus
L'entreprise a répondu
I just wanted to say that I love your jewelry so much! My package was beyond beautiful and the jewelry is so so perfect, I will definitely be ordering again💗
À propos de l'entreprise
Écrit par l'entreprise
Shani Jacobi is a women-led jewelry brand based in Tel Aviv, designed for women who love fashion, details, and effortless style. We create everyday jewelry with a modern, feminine touch, from delicate necklaces and bracelets to statement earrings, rings, and meaningful charms. Our pieces are made to be easy to wear, easy to layer, and easy to love.
Coordonnées de contact
32 Shoken Street, 0000000, Tel aviv, Israël
- +972504439344
- info@shanijacobi.com
- shanijacobi.com
3,8
Bien
26 avis
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when my package arrived- one of the…
when my package arrived- one of the earrings on one set was broken. The clasps joining the two parts were far too small for me to fix on my own. Also, the earrings themselves are very painful in my sensitive ears. The sensitivity is not my main concern- but for the price to have one earring broken so that I cannot wear that set is disappointing- and the time and money I would lose to facilitate the return is excessive.
18 août 2026
Réponse de shanijacobi.com
Hi there,
We’re so sorry this was your experience and that one of the earrings arrived broken.
Hi Leslie
Unfortunately, we haven’t received any previous message from you about this issue, so we didn’t have the opportunity to make it right. Please contact our customer care team by email info@shanijacobi.com with your order number and a photo of the damaged earring, and we’ll take care of this immediately.
We look forward to resolving this for you.❤️
I have ordered from Shani Jacobi in the…
I have ordered from Shani Jacobi in the past and have been so happy with the jewellery items and how quickly they came! But this past time, I have had issues with the delivery- I have been sent round and round in circles with the couriers and they failed to offer a full refund or re-send my package, regardless of the fact that the parcel never came to my address. All I asked for was a refund or re-shipment after waiting a month for the parcel to arrive, and unfortunately this still hasn’t been resolved.
26 août 2026
Avis spontané
Réponse de shanijacobi.com
Hi Emily,
We’re truly sorry for the frustration and inconvenience this delivery has caused, especially as you’ve ordered from us before and had such positive experiences.
Unfortunately, the courier has confirmed that your package may have been lost in their network. While this was outside our direct control, we completely understand that it is our responsibility to make things right for you.
Our customer care team has contacted you directly to offer an immediate replacement shipment at no additional cost. If you would prefer a full refund instead, we will be happy to arrange that for you.
Please reply to our email with your preferred option, and we’ll resolve this right away. We sincerely apologize that it took longer than it should have to provide you with a clear solution.
Happy wife
At first, it took a while to get to us, but when we got it, my wife was really happy
Thank you
27 juillet 2026
Réponse de shanijacobi.com
Hi Noam,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed.
We’ve reviewed your order (#SJ2329452), and we can see that it was placed on July 27 and successfully delivered on August 3, which is within the shipping timeframe we promise on our website.
We also couldn’t find any previous contact from you regarding this issue, so we’re not sure what may have gone wrong.
If there is any problem with your order or if there’s something we may have missed, please reply to this review or contact our customer care team with more details. We’ll be happy to investigate and help resolve the situation.
We look forward to hearing from you.
Terrible customer service
This order was created by mistake. I immediately reach out and no one responded. The item was delivered today and I do not want it. I reached out again and no response. Very disappointed
28 juillet 2026
Réponse de shanijacobi.com
Hi Eileen,
We’re sorry to hear about your experience. After reviewing the screenshot you provided, it appears that your original cancellation request was saved as a draft and was not sent, so unfortunately, our team never received it.
Since then, we have reached out to you several times to assist with the return, but we have not yet received a response or the cooperation needed to complete the process. We are currently waiting to hear back from you so we can proceed with the return and issue your refund promptly.
Please reply to our customer care team, and we’ll be happy to resolve this for you right away.
Réponse de shanijacobi.com
Thank you so much! We’re so happy to hear she loves her gift!
The SHANI JACOBI Team ❤️
The quality of the necklace is great…
The quality of the necklace is great and so beautiful. I got constant shipping updates and it came pretty quickly.
28 juin 2026
Réponse de shanijacobi.com
Thank you so much for your lovely review! We’re thrilled to hear that you love your necklace and that it arrived quickly with helpful shipping updates along the way. We hope you enjoy wearing it!
The SHANI JACOBI Team ❤️
Amazing jewelry
Amazing jewelry.
Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus
Definitely will continue buying from them.
25 juin 2026
Avis spontané
Réponse de shanijacobi.com
Thank you so much for your kind review! We’re glad the delivery issue was resolved quickly and that you had a great experience with our customer care team. We look forward to seeing you again!
The SHANI JACOBI Team ❤️
Very accommodating and everything was…
Very accommodating and everything was amazing. Package came super quick and the jewelry is great quality
25 mai 2026
Réponse de shanijacobi.com
Thank you so much for your kind review! We’re so happy to hear everything arrived quickly and that you love the jewelry.
We truly appreciate your support. ✨
Réponse de shanijacobi.com
Thank you so much for your kind words! We’re so happy to hear you love the jewelry and had a great experience with our customer service.
We truly appreciate your support. ✨
Great service
Great service, got all my items and they are super high quality and packaged beautifully
29 mai 2026
Avis spontané
Réponse de shanijacobi.com
Thank you so much! We’re so happy you loved your items and the packaging.
We truly appreciate it. ✨
Fast delivery and I loved every single…
Fast delivery and I loved every single piece I got! Haven’t taken them off and the quality is amazing !!!
8 mai 2026
Avis spontané
Réponse de shanijacobi.com
Thank you so much! We’re so happy you love every piece and that the quality met your expectations. Enjoy wearing them! ✨
Réponse de shanijacobi.com
Thank you for your support!
enjoy your new pieces! ✨
Tolles Produkt
Tolles Produkt, sehr schnelle Lieferung.
Der Kauf ist ein Geschenk, sie wird sich sehr freuen.
19 mai 2026
Réponse de shanijacobi.com
Thank you so much! We’re happy it arrived quickly and hope she loves her gift. ✨
Perfect gift for my wife!
Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. She kept calling them “classy and chic,” which pretty much nailed it. Just ordered her two more bracelets for the summer.
Really nice quality, simple but elegant, and easy to wear with anything. Definitely very happy with every order so far.
5 mai 2026
Avis spontané
Réponse de shanijacobi.com
Hi there,
Thank you so much for sharing this lovely review.
We’re so happy to hear that your wife loved her bracelet and necklace sets, especially that they became part of your Hawaii vacation memories. “Classy and chic” is exactly the kind of feeling we hope our jewelry brings.
We truly appreciate your continued support and hope she loves the new summer bracelets just as much ❤️
The jewelry I order reach quick and in…
Order the jewelry it reach to me in good quality and quickly I love the variety of jewelry the shop offers.
15 février 2026
Avis spontané
Réponse de shanijacobi.com
Thank you so much for your kind review.
We’re so happy to hear your order arrived quickly and that you loved the quality and variety of our jewelry.
We truly appreciate your support and hope you enjoy your new pieces!
Réponse de shanijacobi.com
Hi Leanne,
Thank you so much for your kind review.
We’re so happy to hear that you loved the jewelry, the packaging, and that you’re enjoying your order.
Thank you for choosing SHANI JACOBI. We truly appreciate your support! ❤️🙏🏽
Réponse de shanijacobi.com
Hi Diana,
Thank you so much for your kind words! We’re happy to hear that everything was great and that your order arrived quickly.
We noticed the review was marked as 1 star. If this was selected by mistake, we would really appreciate it if you could update it. If there was any issue with your order, please feel free to contact our customer care team, and we’ll be happy to help.
Warmly,
SHANI JACOBI Customer Care
Terrible
My boyfriend ordered me jewellery from here last year in December a week before Christmas and it is now march 19th and I have still not received anything. He has contacted the place multiple times and they said they sent it to Melbourne when I live in the Gold Coast then they said they would resend it and refund him. They refunded him and said they ‘sent’ another package and it has not come still he has contacted multiple times and they said they won’t do anything about it because they can’t. It is poor customer service and they can’t even send a package to someone. Do not buy from this place unless you want to be waiting for months. They haven’t sent him even a tracking code or asked for his details when he got ‘sent’ a new package and they haven’t reached out or sent literally any information or saying your order will be here soon. There has been zero contact from them. They are terrible at customer service and I’m still waiting on my order.
19 mars 2026
Avis spontané
Réponse de shanijacobi.com
Hi Charli,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience, however we’re currently unable to locate any order or details matching the situation you described. At this time, we don’t have any information connected to you or your boyfriend in our system.
We also want to kindly note that what you described does not align with our standard service. All of our orders are shipped with UPS, include full tracking, and are delivered with signature confirmation. Our shipping times are typically very fast, including to Australia, where delivery usually takes between 4–15 business days (and often sooner).
We would really like to look into this and help resolve it for you. Please reach out to us at [info@shanijacobi.com](mailto:info@shanijacobi.com) with your order details so we can investigate and assist you as quickly as possible.
We look forward to hearing from you.
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