Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Contacted Shelly support, Yehuda replied quickly, gave amazing support and advice. He was so patient with all my questions and gave me the best advice. Seriously outstanding support —10 out of 10!... Voir plus

Noté 4 sur 5 étoiles

The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... Voir plus

Noté 1 sur 5 étoiles

Purchased Shelly 2pm gen 4 from Amazon. Unit worked fine for 1 month and then failed. I contacted Shelly directly for support who were not interested because the unit wasn’t purchased directly from th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

91 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,5

Tous les avis

(91)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great temp/humidity sensors at a good…

Great temp/humidity sensors at a good price.
When I had a problem with a device, the support received was excellent and a replacement was shipped out as soon as the unit was confirmed to be faulty.
All in all, an excellent company to deal with.

15 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick reply

Quick reply, answered my questions. Sorted out my issues. Very susinct and I am pleased.

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

I have ordered from Shellystore twice now and delivery has always been quick with items well packaged. In the latest order one item was faulty and couldn't be configured, a replacement item was arranged by Yehuda and shipped quickly. I will definitely order from them again.

18 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Great customer service.

The communication from their agent - Yehuda - was excellent. She was patient when I struggled to reply and polite, informative and understanding at all times. Excellent customer service.

8 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Service

Great customer service and really good when responding to a faulty product. Would 100% recommend this store and their support agents.

Shoutout to Yehuda and their great response times and support!

22 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Prompt friendly response…

Prompt friendly response when I contacted them about wiring the Shelly 1PM mini. Answered my query well. Yehuda from customer support was very knowledgeable.

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Shellystore ... simply brilliant! 😀

Shellystore are very good and easy to use with home automations and their customer support is great, responsive and resolve issues, if any, in no time.
Thank you very much 😊
Have a Very Merry Christmas! 🎅

5 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Never had i ever seen such a bad / Crap…

Never had i ever seen such a bad / Crap company and Product When i purchased Shelly EM unit i searched Shelly and was taken to the Europe site, i purchased the Shelly product and then realised it was being shipped from Bulgaria and took 10 days to get here. So Angry !!

Then it does not work at all !! so contacted customer support and they are telling me to contact the manufacturer (Shelly) for support, when i am talking to Shelly Store UK ?

21 novembre 2023
Avis spontané
Logo de Shellystore

Réponse de Shellystore

Hi David,

As explained to you, you have not purchased your device from our store, but rather from another site. We are an independent reseller of Shelly products, and we obviously cannot remedy an issue you have with a device that we did not manufacture, create, or even sell to you.

We would be more than happy to help you with any pre-sales advice, or support with any product you’ve purchased from our store.

The Shelly Store UK team

Noté 5 sur 5 étoiles

Amazing service

Amazing service, accurate replies. I really have confidence going forward with all their products. Thanks

4 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service
I had questions about a product ahead of purchase and the team responded promptly and followed up with the manufacturer to find the information I needed.

21 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Shelly Plus 2PM Relays for Roller Shutters

Very good products that are limitless in their application. Backed up with very good knowledgeable support & quick response time.
The Shelly app is really good with the amount of control it gives you to tweak the product you're using.
I used two Shelly Plus 2PM relays to control my garage roller shutters from my iPhone. I can use either Wi-Fi or Bluetooth, it even shows you the position of the shutters and the power consumption when running.
Very impressed!

22 juin 2023
Avis spontané
Logo de Shellystore

Réponse de Shellystore

Thank you for your great review. The Shelly Plus 2PM is indeed a revolutionary device, making your roller shutters smarter than ever before. We look forward to supplying you with more devices in the future!
Shelly Store UK

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