Shelter Avis 

I ordered a product from Shelter Shop and it arrived faulty. From there the experience only got worse.
Their customer service is slow to respond, and when they finally do, they turn the problem around on you. Instead of taking responsibility for a product that did not work, they put the blame on the customer.

I returned the item as instructed and I am now 160 euros out of pocket. To get any resolution, they expect me to collect the return in person at their store in Poland. I live in the Netherlands, so that is simply not realistic. Telling a Dutch customer to drive to Poland to sort out a faulty product is not a serious way to handle a return.

What stands out most is the attitude. A defective product can happen anywhere. How a company responds afterwards is what matters, and here the response was delay, deflection and a refusal to make it right. A strange way to treat the people who buy from you.

I would not order here again, and based on this experience I would advise others to think twice, especially if you live outside Poland and might ever need to return something.

Flawless experience purchasing my Nuphy Air75 V3. Nice portfolio of products and fast shipping. Really enjoyed the store and hope to rely on them again in the future.

Good service from a relatively unknown shop. Definitely worth giving a chance.

I ordered a NuPhy Air75 v2 as I wanted to avoid import taxes.
It was sent the same day as ordered and I received the package on time and in perfect condition.
Highly recommend this shop.

I recently had the pleasure of shopping at shelter.shop and I must say, it was a great experience. The online shop features a keyboard that is hard to find anywhere else in Europe ( sometimes on Amazon but for a much higher price). Despite being a lesser-known shop, it definitely deserves to be appreciated. The shipping was super fast, and everything went smoothly. I highly recommend this shop to anyone looking for unique products and a hassle-free shopping experience.